Alaska Airlines Headquarters

Alaska Airlines runs its business from a low-rise office campus a few minutes south of the runways at Seattle-Tacoma International Airport. The headquarters address is 19300 International Boulevard, Seattle, WA 98188 — technically inside the city of SeaTac, Washington — and it has been the company’s home for decades, through the Virgin America merger and, most recently, the 2024 acquisition of Hawaiian Airlines. Below you will find everything you need to reach the airline: the corporate office address, verified customer service phone numbers, the official Customer Care mailing address for written complaints, and the escalation steps that actually get results.

Alaska Airlines Headquarters Location and Contact Information

Alaska Airlines and its parent company, Alaska Air Group, Inc., are headquartered at 19300 International Boulevard, Seattle, WA 98188. That is the address printed on the cover of every annual and quarterly report the company files with the Securities and Exchange Commission, most recently its 2025 annual report on Form 10-K, which also lists the corporate switchboard at (206) 392-5040. Although the mailing address says Seattle, the campus sits in the small city of SeaTac, just southeast of the airport that shares its name — close enough that employees can watch the airline’s own 737s on approach.

Keep in mind that the headquarters is an office campus, not a place to buy tickets, change a booking, or track a bag — there is no walk-in customer service at International Boulevard, and the switchboard number above is for corporate business, not travel issues. For anything trip-related, use the phone numbers below or the airline’s official Contact us page. If you need to put something in writing, Alaska’s published correspondence address is Alaska Airlines Customer Care, P.O. Box 68900-SEAGT, Seattle, WA 98168-0900.

The headquarters campus has grown alongside the airline. Beyond the main office building, Alaska owns or leases a cluster of facilities around Sea-Tac: a multi-bay maintenance hangar and shops complex, a flight operations and training center, an air cargo building, a data center, and several other commercial office buildings, according to the company’s 10-K. Employees, executives, schedulers, and trainers all work within a couple of miles of the runways — a deliberately compact setup for a carrier whose biggest hub is right next door.

Phone Contacts

Alaska splits its phone support by what stage of the trip you are in — before the flight versus after it — so calling the right line saves a transfer. These numbers come from the airline’s official Contact us page:

• Reservations and pre-flight help: 1-800-252-7522 (1-800-ALASKAAIR) — available 24/7 for new bookings, changes, cancellations, and questions before you travel
• Guest Care (post-flight): 1-800-654-5669 — complaints, refund questions, and follow-up after a completed trip; 7:00 a.m. to 7:00 p.m. PT Monday through Friday, 8:00 a.m. to 5:00 p.m. PT Saturday
• Atmos Rewards account service: 1-833-902-8667 — loyalty account and points questions; same hours as Guest Care
• Accessible services: 1-800-503-0101 — wheelchair assistance, service animals, and other disability-related requests; TTY users can dial 711 for relay
• Group reservations (10 or more travelers): 1-800-445-4435 — 6:00 a.m. to 6:00 p.m. PT weekdays, 7:30 a.m. to 6:00 p.m. PT Saturday
• Central Baggage Service: 1-877-815-8253 — delayed, damaged, or lost bags, particularly if a bag is still missing after five days
• Outside the U.S. and Canada: 001-206-485-4390 — 24/7, not toll-free; Alaska also lists local numbers for Asia, Europe, Mexico, and the South Pacific on its contact page

Customer Service and Support Channels

The phone is rarely the fastest door in. Alaska’s official text line — send a message to 82008 — connects you to a reservations agent without a hold queue, and it is often the quickest way to fix a booking during a weather disruption. The Alaska Airlines app handles check-in, seat changes, flight status, and same-day changes, and it is where the airline pushes rebooking options when a flight is cancelled. TTY users can reach every U.S. line through 711 relay.

On social media, the airline’s team monitors @AlaskaAir on X and the official Facebook and Instagram accounts — useful for public questions, though never for sharing confirmation codes. At the airport, ticket counter and gate agents at any of the airline’s 140-plus destinations can rebook you on the spot, which is usually the best move right after a cancellation when phone lines surge. For complaints after the trip, the online feedback form on alaskaair.com creates a case that Guest Care tracks; it accepts complaints, refund requests, inquiries, and praise, along with attached receipts or photos. One practical tip: Guest Care and Atmos Rewards lines close at 7:00 p.m. Pacific on weekdays and are closed on Sundays, so anything that is not urgent is best handled on a weekday morning.

Mailing Addresses for Letters and Complaints

Alaska uses a single Seattle post office box for customer correspondence, with a department code after the box number that routes each letter. The Customer Care address is published on the airline’s feedback form page; the Alaska Lounge address appears on the contact page. Letters sent to the headquarters street address are not handled by a customer service team, so use the box below for anything you want logged and answered.

Company Background

Alaska Airlines traces its roots to 1932, when Linious “Mac” McGee began flying a single three-seat Stinson between Anchorage and Bristol Bay as McGee Airways. The company was organized that year and incorporated in the Territory of Alaska in 1937; after a string of bush-carrier mergers it took the Alaska Airlines name in 1944 and moved its base to the Seattle area in the 1950s as it grew from an in-state operator into a West Coast airline. The holding company, Alaska Air Group, Inc., was formed in 1985 and bought Horizon Air, the Pacific Northwest regional carrier, the following year.

Two acquisitions define the modern company. In 2016 Air Group bought Virgin America, which gave it a large California presence and its first Airbus fleet. Then on September 18, 2024, it completed the $1.9 billion purchase of Hawaiian Holdings, parent of Hawaiian Airlines — a first for a U.S. airline in that both brands were kept. Integration moved quickly: Alaska’s Mileage Plan and HawaiianMiles were folded into a single loyalty program, Atmos Rewards, in the fall of 2025, and on October 29, 2025, the FAA granted the two airlines a single operating certificate. The combined group now flies Boeing 737s, 787-9 Dreamliners, Airbus A321neos and A330s, and Boeing 717s, and in spring 2026 it launched its first-ever European flights from Seattle — to Rome, London, and Reykjavík — flying the 787-9 Dreamliners that came with Hawaiian on the longer routes.

As of its latest annual report, Air Group operated 413 aircraft (324 mainline jets plus 89 Embraer E175 regional aircraft) and employed 35,951 people across Alaska, Hawaiian, Horizon, and its ground-handling subsidiary McGee Air Services. Alaska and Hawaiian carried 47 million passengers in 2025, with regional flying adding roughly 11 million more, to more than 140 destinations throughout North America, Latin America, Asia, and the Pacific from hubs in Seattle, Honolulu, Portland, Anchorage, Los Angeles, San Diego, and San Francisco. Alaska is a member of the oneworld alliance, and the company trades on the New York Stock Exchange under the ticker ALK.

Leadership

Ben Minicucci has been President and Chief Executive Officer of Alaska Air Group and CEO of Alaska Airlines since March 31, 2021. A former Canadian Air Force officer, he joined Alaska in 2004 as staff vice president of maintenance and rose through operations roles to president before taking the top job; he led the Hawaiian acquisition and the Atmos Rewards launch. Although the airline is a Washington company through and through, its parent, Alaska Air Group, Inc., is incorporated in Delaware — our Delaware business search guide explains how to look up its registration there, while the operating subsidiaries Alaska Airlines and Horizon Air appear in the Washington Secretary of State records.

Key Office Locations

Everything corporate runs from the SeaTac campus, but the operation is spread across the West Coast and the Pacific. Since the 2024 merger, Honolulu has been Air Group’s second-largest hub: Hawaiian Airlines keeps its own offices there, and its terminal, cargo, hangar, and maintenance facilities are at Daniel K. Inouye International Airport. Horizon Air, the regional subsidiary, is also headquartered in SeaTac alongside its parent. The company’s 10-K lists additional operations, training, administrative, and data center facilities in Burlingame and Long Beach, California; Portland, Oregon; and Puyallup, Quincy, and Spokane, Washington, plus call centers in Phoenix, Arizona, and Boise, Idaho, and hangars in Portland, Everett, and Spokane. In Alaska itself, the airline owns terminal buildings and hangars in several of the cities it has served since the bush-flying days.

Dealing with Customer Complaints

Start with the standard channels: for a completed trip, call Guest Care at 1-800-654-5669 or submit the feedback form on alaskaair.com, choosing “Complaint” or “Refund” as the reason and attaching receipts. Keep a record of the date, the representative’s name, and the case number you receive. If the front line cannot resolve it, put the complaint in writing — mail it to Alaska Airlines Customer Care, P.O. Box 68900-SEAGT, Seattle, WA 98168-0900, referencing your case number and confirmation code. Written complaints are logged and routed to the Customer Care team rather than to the corporate office.

Because Alaska is an airline, you also have a federal escalation path most consumers don’t: the U.S. Department of Transportation’s Office of Aviation Consumer Protection. Airlines are required to acknowledge and respond to DOT complaints, and the route has a strong track record on refund disputes, baggage compensation, and disability-access issues in particular. For unresolved money disputes after all of that, small claims court in your county remains the option of last resort.

Summary

Alaska Airlines’ headquarters is at 19300 International Boulevard, Seattle, WA 98188, on a campus in the city of SeaTac beside its home airport — though everything a traveler actually needs runs through other channels: 1-800-252-7522 for reservations, 1-800-654-5669 for Guest Care after a flight, 1-833-902-8667 for Atmos Rewards, P.O. Box 68900-SEAGT for written complaints, and the DOT when escalation is needed. Looking for another company’s corporate contacts? Browse our other headquarters guides.

Frequently Asked Questions

Where is Alaska Airlines’ headquarters located?

Alaska Airlines and Alaska Air Group are headquartered at 19300 International Boulevard, Seattle, WA 98188, United States. The campus is in the city of SeaTac, Washington, just south of Seattle-Tacoma International Airport.

What is Alaska Airlines’ customer service phone number?

Call 1-800-252-7522 (1-800-ALASKAAIR), available 24/7, for reservations and pre-flight help. For complaints or refunds after a completed trip, call Guest Care at 1-800-654-5669, and for loyalty account questions call Atmos Rewards at 1-833-902-8667.

How do I write to Alaska Airlines headquarters?

Send customer letters and complaints to Alaska Airlines Customer Care, P.O. Box 68900-SEAGT, Seattle, WA 98168-0900. The street address, 19300 International Boulevard, is the corporate office and does not handle customer correspondence.

Who is the CEO of Alaska Airlines?

Ben Minicucci is President and Chief Executive Officer of Alaska Air Group and CEO of Alaska Airlines. He has led the company since March 31, 2021, and joined Alaska in 2004.

Who owns Alaska Airlines?

Alaska Airlines is a subsidiary of Alaska Air Group, Inc., a publicly traded Delaware corporation owned by its shareholders. Its stock trades on the New York Stock Exchange under the ticker ALK. Air Group also owns Hawaiian Airlines and Horizon Air.

How do I file a complaint against Alaska Airlines?

Call Guest Care at 1-800-654-5669 or use the feedback form on alaskaair.com, then follow up in writing to the Customer Care P.O. Box if needed. If the airline does not resolve the issue, file a complaint with the U.S. Department of Transportation at transportation.gov/airconsumer — airlines must respond to DOT complaints.