Albertsons headquarters is at 250 Parkcenter Blvd, Boise, Idaho 83706 — the same Boise campus the grocer has called home for decades, and one it still owns outright. Below you will find everything you need to reach the company: the current corporate office address and switchboard, the customer service numbers Albertsons publishes for stores, for U rewards and online orders, the mailing address for written complaints, and the escalation steps that actually work when a store cannot fix the problem. We also cover the collapsed Kroger merger and the lawsuit that followed, because both still shape how the company operates in 2026.
| Headquarters | 250 Parkcenter Blvd, Boise, ID 83706, United States |
| Corporate office | Albertsons Companies, Inc., 250 Parkcenter Blvd, Boise, ID 83706 (executive offices — not a store or customer service location) |
| Corporate switchboard | 1-208-395-6200 (main number listed on SEC filings; not a customer service line) |
| Customer service phone number | 1-877-723-3929 (retail store and corporate customer service) |
| Albertsons for U rewards | 1-877-258-2799 |
| Online orders, delivery and pickup | 1-877-505-4040 |
Albertsons Headquarters Location and Contact Information
Albertsons Companies, Inc. is headquartered at 250 Parkcenter Blvd, Boise, Idaho 83706. That is the address of principal executive offices on the company’s most recent quarterly report to the SEC, filed in July 2026, and it has not changed despite years of merger speculation. The company owns the roughly 250,000-square-foot Boise campus rather than leasing it, which is one reason the headquarters has stayed put through the 2015 Safeway merger, the 2020 stock market listing and the failed Kroger deal.
Keep in mind that the Parkcenter Boulevard building is an executive and support-center location, not a supermarket. There is no walk-in customer service desk, and the switchboard number on SEC filings, 1-208-395-6200, connects to corporate reception rather than a help line. For anything involving a purchase, a refund, a pharmacy order or a rewards account, use the customer service numbers below or start with the store where the problem happened — the company’s store locator lists every location with its own phone number.
Phone Contacts
Albertsons runs separate lines for retail customers, loyalty members and online shoppers, so calling the right one avoids a transfer. These numbers come from the company’s official corporate contact page and the help pages on albertsons.com:
- Retail store and corporate customer service: 1-877-723-3929
- General (non-media) inquiries: 1-877-276-9637
- Albertsons for U rewards and account help: 1-877-258-2799
- Online shopping, grocery delivery and pickup: 1-877-505-4040
- Accessibility support: 1-877-635-4833
- Media relations: 1-208-395-4722 or [email protected] (press only)
- Corporate switchboard: 1-208-395-6200 — reception, not customer service
For pharmacy questions, call the pharmacy counter of your own store directly; every in-store pharmacy has its own number on the locator. Investor questions go to [email protected] rather than any of the customer lines.
Customer Service and Support Channels
Phone is not the only way in. The Albertsons app (and the matching apps for Safeway, Vons, Jewel-Osco and the other banners) holds your for U rewards, digital coupons, receipts and order history, and most order problems — a missing item, a wrong substitution, a late delivery — can be reported from the order screen without a call. The company also runs a written contact form on albertsons.com for comments and complaints, which is the best channel when you want a paper trail.
On social media, the Albertsons banner answers public questions through @Albertsons on X and its Facebook page, while the parent company posts corporate news as @AlbertsonsCos. Support teams there will move you to a direct message before discussing anything account-specific. If you prefer face-to-face help, the store director at any of the company’s 2,200-plus supermarkets can approve refunds and replacements on the spot. One practical tip: have the store location, the date and the receipt or order number ready before you call — every Albertsons line will ask for them first, and weekday mornings tend to have the shortest queues.
Mailing Addresses for Complaints and Correspondence
Albertsons does not process customer mail at its Boise headquarters. Written customer inquiries go to the company’s Customer Support Center, a Phoenix, Arizona post office box that appears on the albertsons.com contact page and in the for U program terms. Use the Boise address only for formal corporate correspondence, such as a letter to the executive team or legal notices.
| Customer Support Center (complaints, for U, online orders) | Albertsons Companies, Inc., M/S 10501, P.O. Box 29093, Phoenix, AZ 85038-9093 |
| Corporate headquarters (executive correspondence) | Albertsons Companies, Inc., 250 Parkcenter Blvd, Boise, ID 83706 |
| Investor relations | [email protected] |
| Media relations | [email protected] |
Company Background
Joe Albertson opened the first Albertsons store on July 21, 1939, at 16th and State Streets in Boise, advertising it as “Idaho’s largest and finest food store” with free parking, a money-back guarantee and an in-store ice cream counter — novelties at the time. A brick monument still marks the corner. The company grew across the West through the postwar decades, and after a leveraged buyout era under Cerberus Capital Management it completed the transforming deal of its modern history: the January 2015 merger with Safeway, which brought Safeway, Vons, Pavilions, Tom Thumb, Randalls and Carrs under one Boise-based roof. Albertsons Companies listed its shares on the New York Stock Exchange in June 2020 under the ticker ACI.
The next chapter was supposed to be a merger with Kroger. The two companies signed a roughly $24.6 billion agreement in October 2022, but on December 10, 2024, a federal judge in Oregon granted the Federal Trade Commission a preliminary injunction blocking the deal and a Washington state court ruled it unlawful the same day. Albertsons terminated the agreement immediately and sued Kroger in the Delaware Court of Chancery for breach of contract, seeking the $600 million termination fee plus further damages; Kroger filed counterclaims in March 2025. As of the company’s July 2026 10-Q the case remains in discovery, with the court issuing rulings on document disputes in June 2026 and no trial verdict yet.
Today Albertsons is one of the largest food and drug retailers in the United States. As of June 20, 2026, it operated 2,240 stores in 35 states and the District of Columbia under 22 banners — including Albertsons, Safeway, Vons, Jewel-Osco, Shaw’s, ACME, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets and Balducci’s — along with 1,708 in-store pharmacies, 408 fuel centers, 22 distribution centers and 19 manufacturing plants, serving about 36.5 million customers a week with roughly 275,000 employees. For the 53-week fiscal year ended February 28, 2026, the company reported net sales and other revenue of $83.2 billion, digital sales growth of 21 percent and 51.2 million loyalty members.
Leadership
Susan Morris has been Chief Executive Officer since May 1, 2025, when she succeeded the retiring Vivek Sankaran. Morris is a company lifer: she started at a customer service desk in an Albertsons store in the Denver market roughly four decades ago and rose through division president and Chief Operations Officer roles before taking the top job. Sharon McCollam serves as President and Chief Financial Officer. The parent company, Albertsons Companies, Inc., is incorporated in Delaware even though it is run from Boise — our Delaware business search guide explains how to look up the corporate registration, and the Idaho business search guide covers the operating subsidiaries registered in the company’s home state.
Key Office Locations
Boise is the official home, but Albertsons runs a distributed corporate footprint inherited from its mergers. According to the company’s latest annual report, it maintains major corporate offices in Pleasanton, California (the former Safeway headquarters and hub for the Northern California and merchandising teams), Phoenix, Arizona (home of the Customer Support Center and a large shared-services campus) and Plano, Texas (the Southern division that runs Tom Thumb, Randalls and Albertsons stores in Texas and Louisiana). Global business capability centers in India and the Philippines handle back-office and technology work. Regional division offices sit alongside distribution centers in markets such as Denver, Seattle, Chicago, Philadelphia and Boston, but customer issues from any of those markets still route through the same national customer service numbers listed above.
Dealing with Customer Complaints
Start in the store. The store director (Albertsons’ title for the store manager) has authority to refund, replace or make good on most problems, and a same-day fix at the service desk is far faster than any call. If the store cannot or will not help, call 1-877-723-3929 or file the online contact form, note the date and the representative’s name, and ask for a case or reference number. For for U or online-order disputes, use the dedicated lines — 1-877-258-2799 and 1-877-505-4040 — since the general line will only transfer you there. A written complaint to the Customer Support Center in Phoenix, or to the corporate office in Boise for serious matters, creates a record that gets routed to an escalation team.
Grocery retail has no single federal regulator the way banks or airlines do, so the outside route is consumer protection law. Pricing errors, deceptive advertising, loyalty-program problems and subscription or delivery-fee disputes can be reported to the Federal Trade Commission at ReportFraud.ftc.gov, and to your state attorney general’s consumer protection office, which in the company’s home state is the Idaho Attorney General Consumer Protection Division. State attorneys general routinely forward complaints to the company and request a written response. Food safety concerns go to your local health department or the FDA. For unresolved money disputes, small-claims court remains an option of last resort; Albertsons’ online terms include an arbitration clause for digital orders, so check the terms that applied to your purchase first.
Summary
Albertsons’ headquarters is at 250 Parkcenter Blvd, Boise, ID 83706, and the company is still run from that owned Boise campus after the Kroger merger collapsed in December 2024. For anything a customer actually needs, use 1-877-723-3929 for store and corporate customer service, 1-877-258-2799 for for U rewards, 1-877-505-4040 for online orders, the Phoenix Customer Support Center for written complaints, and the FTC or your state attorney general when escalation is needed. Looking for another company’s corporate contacts? Browse our other headquarters guides.
Frequently Asked Questions
Where is Albertsons’ headquarters located?
Albertsons Companies, Inc. is headquartered at 250 Parkcenter Blvd, Boise, Idaho 83706, United States. The company owns the campus and has been based in Boise since Joe Albertson opened the first store there in 1939.
What is the Albertsons customer service phone number?
Call 1-877-723-3929 for retail store and corporate customer service. Use 1-877-258-2799 for Albertsons for U rewards accounts and 1-877-505-4040 for online grocery delivery and pickup orders.
Who is the CEO of Albertsons?
Susan Morris is Chief Executive Officer of Albertsons Companies. She took over on May 1, 2025, after Vivek Sankaran retired, having previously served as Chief Operations Officer.
Who owns Albertsons? Did Kroger buy it?
No. Albertsons is a publicly traded company (NYSE: ACI) owned by its shareholders. The proposed merger with Kroger was blocked by federal and state courts on December 10, 2024, and Albertsons terminated the deal; the two companies are now litigating over the $600 million termination fee in Delaware.
How do I file a complaint with Albertsons corporate?
Raise it with the store director first, then call 1-877-723-3929 or use the contact form on albertsons.com. Written complaints go to the Customer Support Center, Albertsons Companies, Inc., M/S 10501, P.O. Box 29093, Phoenix, AZ 85038-9093. If that fails, report the issue to the FTC or your state attorney general.
Which brands does Albertsons own?
Albertsons Companies operates 22 banners, including Albertsons, Safeway, Vons, Pavilions, Jewel-Osco, Shaw’s, Star Market, ACME, Tom Thumb, Randalls, United Supermarkets, Market Street, Haggen, Carrs, Kings Food Markets and Balducci’s Food Lovers Market, across 35 states and Washington, D.C.