Allied Universal Headquarters

Allied Universal runs two corporate headquarters, and the West Coast one has moved. The company’s own office directory now lists 450 Exchange, Irvine, CA 92602 as Corporate Headquarters West, replacing the Santa Ana suite that still appears in most online directories, alongside the long-standing East Coast headquarters at 161 Washington Street, Suite 600, Conshohocken, PA 19428. Below you will find both addresses and their switchboard numbers, the client account support line, the employee channels most people are actually searching for (eHub paystubs, W-2s, login help, employment verification), and the escalation path that works when a site-level issue goes nowhere.

Allied Universal Headquarters Location and Contact Information

Allied Universal is one of the few large American companies with two official headquarters, a legacy of the 2016 merger that created it. The East Coast headquarters at 161 Washington Street, Suite 600, Conshohocken, PA 19428 (in the Eight Tower Bridge building just outside Philadelphia) came from AlliedBarton, and the West Coast headquarters came from Universal Services of America in Orange County, California. Press releases carry an Irvine dateline, and the company describes itself as headquartered in Irvine, so if you need a single “main” address, 450 Exchange, Irvine, CA 92602 is the one.

The move is recent enough that many directories, map listings and even government filings still show the old West Coast address at 1551 N. Tustin Avenue in Santa Ana. That building is no longer listed on the company’s official office directory; the closest branch office is now at 1815 E. Wilshire Avenue in Santa Ana. Keep in mind that both headquarters are executive offices, not walk-in service centers. Security officers are managed through the local branch office that runs their account, and clients are served by their account manager, so headquarters is the place to send formal correspondence rather than the place to get a schedule changed or a badge replaced.

Phone Contacts

Allied Universal publishes very few phone numbers centrally, and most of what circulates online is either a branch number or unverified. These are the numbers listed on the company’s own contact page and office directory:

• Client account support: 1-866-703-7666 — for existing security services clients with questions about their account
• Corporate Headquarters West (Irvine): 866-877-1965 — office switchboard, not a customer service or HR line
• Corporate Headquarters East (Conshohocken): 484-351-1300 — office switchboard, not a customer service or HR line
• IT Support Desk (eHub login problems): 484-351-1568, press option 1 after the greeting
• Employment and income verification: handled by Experian Verify at experianverify.com or 404-382-5400, option 2 (social service requests use option 4)
• Canadian headquarters (Mississauga, ON): 888-717-4447

Customer Service and Support Channels

Because Allied Universal sells to businesses rather than consumers, most people looking for its contact details are employees, former employees or job applicants, and the company routes nearly all of that traffic through self-service portals. The central one is eHub at ehub.aus.com, also available as an app on the Apple App Store and Google Play. According to the company’s eHub overview for security professionals, this is where officers view paystubs and W-2s, check schedules, update contact details, review benefits and claim open shifts through the dispatch tool. Your user ID is your employee number, which is printed on your paystub, and paystubs are posted the Wednesday before payday. If you cannot log in, the IT Support Desk at 484-351-1568 (option 1) is the published route.

Other official channels: the login portal at aus.com/login-portal links to eHub, the EDGE learning management system and internal job postings; careers run through jobs.aus.com, including returning-candidate logins; clients use HELIAUS, the Online Reporting System and the 1-866-703-7666 account line; and media requests go through the newsroom at ausnewsroom.aus.com. For ethics, harassment, safety or pay concerns, the Speak Out hotline (a NAVEX EthicsPoint site linked from the footer of aus.com) accepts anonymous reports. One practical tip: pay and schedule questions are resolved fastest by the branch office that manages your post, because that office controls timekeeping, so find its direct number on the office directory before calling headquarters.

Mailing Addresses for Employees, Clients and Vendors

Allied Universal does not publish department-level P.O. boxes for payroll, benefits or HR; those functions sit with regional offices and the portals above. For formal written correspondence, use the corporate headquarters that corresponds to your region, and address it to the department you need:

Company Background

Allied Universal was formed in 2016 by the merger of two of the largest American guard companies: AlliedBarton Security Services of Conshohocken, Pennsylvania, and Universal Services of America of Santa Ana, California, whose roots the company traces back to 1957. The combined company then grew by acquisition at a remarkable pace, buying U.S. Security Associates in 2018 and, in April 2021, the London-listed G4S for roughly $5.1 billion. The G4S deal turned a North American contractor into the world’s largest security services firm almost overnight; the company still operates under the Allied Universal name in North America and the G4S brand in most other markets.

Today the company reports approximately 800,000 employees and roughly $23 billion in annual revenue, with operations in more than 100 countries and territories and more than 400 of the Fortune 500 as clients. By its own count it is the third-largest private employer in North America and the seventh-largest in the world. Allied Universal is privately held; its principal owners are the private-equity firm Warburg Pincus and Canadian pension manager CDPQ (Caisse de dépôt et placement du Québec), with the J. Safra Group holding a stake acquired in 2019. There is no stock ticker, though the company issues publicly traded bonds.

Leadership

Steve Jones is Global Chairman and Chief Executive Officer. He ran Universal Services of America before the merger and has led the combined company since it was formed, steering every major acquisition including G4S. Don Tefft serves as Global Chief Human Resources Officer, and Ryan Manning is Global Chief Compliance Officer, the executive ultimately responsible for the Speak Out program. The parent legal entity, Allied Universal Holdco LLC, is a Delaware limited liability company, so corporate registration records live with the Delaware Division of Corporations; our Delaware business search guide explains how to look them up. The operating subsidiaries hold state security-company licenses in every state where they work, which you can verify through the California and Pennsylvania business registries for the two headquarters states.

Key Office Locations

Beyond the two corporate headquarters, the company’s official directory lists several hundred branch and regional offices across the United States, and each one handles hiring, scheduling and payroll questions for the posts it manages. Notable hubs include the Canadian headquarters at 5580 Explorer Drive, Mississauga, Ontario; the Albuquerque, New Mexico office that serves as corporate headquarters for the IPS government-services subsidiary; and the Santa Ana, California branch at 1815 E. Wilshire Avenue, which sits near the former West Coast headquarters. Internationally, the G4S business is run from the United Kingdom, with country websites for the UK (aus.uk.com), Mexico (ausecurity.mx) and Canada (ausecurity.ca).

Dealing with Customer Complaints

Whether you are an employee with a pay problem or a member of the public with a concern about a guard’s conduct, start local: the site supervisor or account manager, then the branch office listed on aus.com/offices. Keep dates, names and copies of any paystubs or incident reports. If the branch does not resolve it, escalate in writing to corporate headquarters (Conshohocken for the eastern United States, Irvine for the west) or file a report through the Speak Out hotline, which can be done anonymously and is reviewed by the compliance team rather than the local office.

Because Allied Universal is a licensed security contractor and a very large employer, you also have regulators to turn to. For unpaid wages, missing overtime or final-paycheck disputes, file with the U.S. Department of Labor’s Wage and Hour Division at 1-866-487-9243, or with your state labor commissioner, which in California and Pennsylvania is often faster. For complaints about a guard’s conduct or licensing, contact the state agency that licenses security companies; in California that is the Bureau of Security and Investigative Services, which accepts complaints online and by mail. Small-claims court or an employment attorney remain the last resort for money disputes that stay unresolved.

Summary

Allied Universal’s headquarters are at 450 Exchange, Irvine, CA 92602 (West) and 161 Washington Street, Suite 600, Conshohocken, PA 19428 (East), but almost everything an employee or client needs happens elsewhere: eHub for paystubs and W-2s, the branch office for schedules and pay corrections, 1-866-703-7666 for client accounts, and the Speak Out hotline or the Department of Labor when escalation is needed. Looking for another company’s corporate contacts? Browse our other headquarters guides.

Frequently Asked Questions

Where is Allied Universal’s headquarters located?

Allied Universal has two corporate headquarters: 450 Exchange, Irvine, CA 92602 (Corporate Headquarters West) and 161 Washington Street, Suite 600, Conshohocken, PA 19428 (Corporate Headquarters East). The company describes itself as headquartered in Irvine, California.

Did Allied Universal move its headquarters from Santa Ana?

Yes. The West Coast headquarters was at 1551 N. Tustin Avenue, Suite 650, Santa Ana, CA 92705 for years and many directories still list it, but the company’s official office directory now shows 450 Exchange in Irvine. The Conshohocken headquarters has not moved.

What is the Allied Universal phone number?

Clients with account questions call 1-866-703-7666. The headquarters switchboards are 866-877-1965 (Irvine) and 484-351-1300 (Conshohocken). Employees who cannot log in to eHub call the IT Support Desk at 484-351-1568, option 1.

How do Allied Universal employees get paystubs and W-2s?

Through eHub at ehub.aus.com or the eHub mobile app, using your employee number as the user ID. Paystubs appear the Wednesday before payday, and W-2s are posted there as well. For employment or income verification for a lender or agency, use Experian Verify.

Who is the CEO of Allied Universal, and who owns the company?

Steve Jones is Global Chairman and Chief Executive Officer. Allied Universal is privately held, with Warburg Pincus and CDPQ as its principal owners and the J. Safra Group as a minority investor; it is not listed on any stock exchange.

How do I file a complaint against Allied Universal?

Start with the site supervisor or branch office, then write to corporate headquarters or use the anonymous Speak Out hotline linked from aus.com. For wage disputes, file with the U.S. Department of Labor Wage and Hour Division (1-866-487-9243) or your state labor agency; for guard conduct or licensing issues, contact your state’s security licensing board, such as California’s BSIS.