Amazon Headquarters

Amazon headquarters is not one building, or even one city. The company’s official corporate headquarters is at 410 Terry Avenue North, Seattle, WA 98109, in the South Lake Union district, and since 2023 Amazon has also operated a second headquarters, HQ2, at Metropolitan Park in Arlington, Virginia. Below you will find both addresses, the only two phone numbers Amazon itself publishes for customers and the corporate office, the fastest ways to actually reach a person, and the escalation steps that work when customer service does not.

Amazon Headquarters Location and Contact Information

Amazon.com, Inc. lists 410 Terry Avenue North, Seattle, Washington 98109-5210 as its principal executive offices in its most recent annual report (Form 10-K), filed with the SEC in February 2026. The address belongs to a low-rise office building in South Lake Union known internally as Cricket — originally named Day 1 North when Amazon moved its headquarters there from Beacon Hill in 2010. It is deliberately unremarkable: the famous parts of the campus, the Doppler and Day 1 towers and the glass Amazon Spheres, stand about half a mile south in the Denny Triangle, and the whole headquarters now spreads across dozens of buildings between the two neighborhoods. The same filing lists (206) 266-1000 as the registrant’s telephone number, which is the corporate switchboard rather than a help line.

The Seattle office is an executive and engineering campus, not a customer-service location. You cannot return a package, pick up an order or speak to an account representative there, and calling the switchboard will not get you to someone who can look up an order. For anything involving a purchase, delivery, refund or account, use the official customer service page or the numbers below. Written correspondence about a dispute can be mailed to the Terry Avenue address, and Amazon’s Conditions of Use separately give Amazon.com, Inc., P.O. Box 81226, Seattle, WA 98108-1226 as the company’s address for legal notices.

Amazon HQ2: The Second Headquarters in Arlington, Virginia

Since 2023 Amazon has had two headquarters. After a much-publicized 2017–2018 competition among more than 200 cities, the company chose Arlington, Virginia (with a New York City site that it later abandoned), promising 25,000 jobs and more than $2.5 billion of investment. The first phase, Metropolitan Park, opened in May 2023 with two 22-story towers named Jasper and Merlin, more than 2.1 million square feet of space, about 50,000 square feet of ground-floor retail and a 2.5-acre public park. Roughly 8,500 employees now work there, according to figures Amazon shared with Arlington County in early 2026.

The second phase, PenPlace, was to add three more towers and the spiral-shaped Helix building, but Amazon paused construction in 2023 and the county has extended the deadline for that phase to 2028. For practical purposes: Seattle remains the legal headquarters and the address on every SEC filing, while Arlington is the East Coast base for teams from AWS, devices and corporate functions. Neither campus handles customer inquiries.

Phone Contacts

Amazon publishes very few phone numbers, and third-party directories are full of numbers that are wrong or belong to scammers. These are the only numbers that appear on Amazon’s own pages and filings:

• Customer service: 1-888-280-4331 — orders, deliveries, returns, refunds, Prime and account help (listed on Amazon’s Customer Service page)
• Corporate office switchboard: (206) 266-1000 — the number on Amazon’s SEC filings; not staffed for customer issues
• Copyright agent (legal department): (206) 266-4064 — for written copyright claims only, per the Conditions of Use

One warning that matters with Amazon more than most companies: Amazon will never call you unprompted and ask for a payment, gift-card code or one-time password. If a phone number for “Amazon support” comes from a search ad, a text message or a pop-up rather than from amazon.com itself, treat it as a scam.

Customer Service and Support Channels

For most problems, the phone is the slow route. Sign in to your account, open Customer Service from the menu, choose the order or topic, and Amazon offers a chat window and a “call me” option that rings your phone instead of putting you in a queue. Because the agent already sees the order you selected, chat and call-back typically resolve delivery, return and refund questions in a few minutes. The same flow is built into the Amazon shopping app under Your Orders, where you can start a return, report a missing package or request a replacement without speaking to anyone.

On social media, Amazon’s support team answers public questions through the verified @AmazonHelp account on X, though it will move you to a direct message before discussing an order. In person, Amazon’s physical stores — Whole Foods Market, Amazon Fresh and Amazon Go — accept returns and pickups for many orders, and the company’s 10-K counts about 24 million square feet of physical store space in North America. A practical tip: before contacting anyone, have the order number and the “Contact seller” history ready; for items sold by third-party sellers, Amazon’s A-to-z Guarantee generally requires that you contact the seller first and give them a chance to respond before Amazon steps in.

Mailing Addresses for Correspondence and Legal Notices

Amazon does not process payments by mail, and its headquarters cannot accept returns. The company does, however, publish addresses for formal correspondence in its Conditions of Use:

Company Background

Jeff Bezos founded Amazon in 1994 and opened Amazon.com as an online bookstore in July 1995, working out of the garage of his rented home in Bellevue, Washington. The company moved into Seattle within a year, went public on Nasdaq in May 1997 and spent the next two decades expanding from books into everything: third-party sellers in 2000, Amazon Prime in 2005, Amazon Web Services in 2006, the Kindle in 2007 and the $13.7 billion purchase of Whole Foods Market in 2017 that gave it a physical-store footprint.

Today Amazon is one of the largest companies on Earth. Its 2025 annual report shows $716.9 billion in net sales, including $128.7 billion from AWS, and approximately 1,576,000 full-time and part-time employees as of December 31, 2025. The company reports three segments — North America, International and AWS — and its shares trade on the Nasdaq Global Select Market under the ticker AMZN.

Leadership

Andy Jassy has been President and Chief Executive Officer since July 2021. He joined Amazon in 1997, built Amazon Web Services from its 2006 launch and ran AWS as its CEO from 2016 until he succeeded Bezos. Jeff Bezos remains Executive Chair of the board. Although the headquarters is in Seattle, Amazon.com, Inc. is incorporated in Delaware, like most large U.S. public companies — our Delaware business search guide explains how to look up the registration. Its operating subsidiaries such as Amazon.com Services LLC are registered to do business in Washington and can be checked through the Washington Secretary of State corporations search.

Key Office Locations

Amazon’s 10-K describes its corporate headquarters as being in Washington’s Puget Sound region and Arlington, Virginia, and counts more than 40 million square feet of office space in North America alone. Beyond the Seattle campus, the largest concentration is in Bellevue, Washington, where the company has built a second cluster of towers, most recently the Sonic and Dynamo buildings. Arlington, Virginia is HQ2. Other major hubs include the operations center in Nashville, Tennessee; the HANK office in the restored Lord & Taylor building in Midtown Manhattan; a studio and office campus in Culver City, California; and technology offices in the San Francisco Bay Area, Austin and Boston. Internationally, Amazon runs its European business from Luxembourg and maintains a large London office.

Dealing with Customer Complaints

Start with the standard channels: use chat or call-back from the Customer Service page, or call 1-888-280-4331, and write down the date, the case or reference number and the agent’s name. If a first agent cannot fix it, ask for the issue to be escalated to a supervisor or a specialist team — Amazon has dedicated teams for delivery problems, account access and A-to-z Guarantee claims, and getting to the right one solves most stalled cases.

If the front line fails, put the complaint in writing to Amazon.com, Inc., 410 Terry Avenue North, Seattle, WA 98109. Letters and emails addressed to Amazon’s executives are handled by an executive customer relations team with more authority than frontline agents; keep the letter short, include order numbers and the case history, and state exactly what you want. Because Amazon is a retailer and marketplace, the federal regulator for consumer complaints is the Federal Trade Commission: report deceptive practices or fraud at reportfraud.ftc.gov, and file a parallel complaint with your state attorney general (in Amazon’s home state, the Washington Attorney General takes consumer complaints online). Finally, Amazon’s Conditions of Use require most disputes to go to arbitration, but they expressly allow either side to sue in small claims court instead — a realistic last resort for unresolved money disputes.

Summary

Amazon’s headquarters is at 410 Terry Avenue North, Seattle, WA 98109, with a second headquarters at Metropolitan Park in Arlington, Virginia. Neither campus serves customers: use 1-888-280-4331 or the chat and call-back options on the Customer Service page for orders, write to the Seattle corporate office to escalate, and turn to the FTC and your state attorney general if that fails. Looking for another company’s corporate contacts? Browse our other headquarters guides.

Frequently Asked Questions

Where is Amazon’s headquarters located?

Amazon.com, Inc. is headquartered at 410 Terry Avenue North, Seattle, WA 98109, United States. The company also operates a second headquarters, HQ2, at Metropolitan Park in Arlington, Virginia.

Is Amazon headquartered in Seattle or Virginia?

Both, but Seattle is the legal and principal headquarters listed on Amazon’s SEC filings. Arlington, Virginia opened in 2023 as HQ2 and houses roughly 8,500 employees, with a planned second phase on hold.

What is Amazon’s customer service phone number?

Amazon’s customer service number is 1-888-280-4331. For faster help, sign in and use the chat or “call me” option on the Customer Service page, which connects you with an agent who can already see your order.

How do I contact the Amazon corporate office?

Write to Amazon.com, Inc., 410 Terry Avenue North, Seattle, WA 98109. The corporate switchboard is (206) 266-1000, but it is not a customer-service line and cannot help with orders.

Who is the CEO of Amazon?

Andy Jassy is President and Chief Executive Officer of Amazon. He took over from founder Jeff Bezos in July 2021; Bezos remains Executive Chair.

Who owns Amazon?

Amazon is a public company traded on Nasdaq under the ticker AMZN, so it is owned by its shareholders. Jeff Bezos, the founder and Executive Chair, remains the largest individual shareholder, with the rest held mainly by institutional investors and the public.

How do I file a complaint against Amazon?

Start with chat, call-back or 1-888-280-4331, then escalate in writing to the Seattle corporate office. If that fails, report the problem to the FTC at reportfraud.ftc.gov and to your state attorney general; small claims court remains an option under Amazon’s Conditions of Use.