Chase headquarters is at 270 Park Avenue, New York, NY 10017 — the brand-new 60-story tower that JPMorgan Chase & Co. opened as its global headquarters in October 2025. Chase is not a separate company: it is the consumer and commercial banking brand of JPMorgan Chase & Co., so the Chase corporate office and the JPMorgan Chase corporate office are the same building. Below you will find the current headquarters address, the official 24/7 customer service numbers for personal banking, credit cards, mortgages and auto loans, the correct mailing addresses for payments and correspondence, and the escalation steps that actually work when a complaint stalls.
| Headquarters | 270 Park Avenue, New York, NY 10017, United States |
| Corporate office | JPMorgan Chase & Co., 270 Park Avenue, New York, NY 10017 (no payments or deposits processed here) |
| Former headquarters | 383 Madison Avenue, New York, NY (interim headquarters while the 270 Park Avenue tower was rebuilt, 2019–2025) |
| Personal banking customer service | 1-800-935-9935 (24 hours a day, 7 days a week) |
| Credit card customer service | 1-800-432-3117 |
| Home lending customer service | 1-800-848-9136 (Mon–Fri 8 AM–8 PM ET, Sat 9 AM–6 PM ET) |
Chase Headquarters Location and Contact Information
Chase’s parent company, JPMorgan Chase & Co., lists 270 Park Avenue, New York, New York 10017 as its principal executive office on its most recent SEC filings, including the 10-Q filed in August 2026. This is a fresh address in a very real sense: the original 270 Park Avenue tower (the 1960 Union Carbide Building, which JPMorgan Chase had occupied for years) was demolished between 2019 and 2021, and the bank ran its headquarters from 383 Madison Avenue across the street while a replacement rose on the same site. The new 1,388-foot, 60-story tower designed by Foster + Partners celebrated its grand opening on October 21, 2025, and the company’s annual report states the building was fully occupied, senior management included, by the end of 2025.
Keep in mind that the headquarters is an executive location, not a bank branch. You cannot make deposits, payments or walk-in customer service requests at 270 Park Avenue, and the building’s lobby is not open to the public for banking. For everyday needs, Chase operates more than 5,000 branches and nearly 15,000 ATMs — find the nearest one with the Chase branch and ATM locator. If you need to look up the legal entities behind the brand, JPMorgan Chase & Co. is the Delaware-incorporated holding company and JPMorgan Chase Bank, N.A. is the national bank that actually holds your accounts; our New York business search guide explains how to check registrations in the headquarters state.
Phone Contacts
Chase runs a separate phone line for each product, and dialing the right one saves at least one transfer. Every number below comes from the bank’s official customer service page and its product-specific contact pages:
- Personal banking (existing checking, savings and debit card accounts): 1-800-935-9935 — representatives available 24/7
- Credit card customer service: 1-800-432-3117
- Home lending (existing mortgages): 1-800-848-9136 — Mon–Fri 8 AM–8 PM ET, Sat 9 AM–6 PM ET; Spanish 1-855-280-4198
- New mortgage or refinance applications: 1-800-447-1101
- Mortgage financial hardship assistance: 1-800-848-9380
- Auto loans: 1-800-336-6675; auto leases: 1-800-227-5151
- Online and mobile banking technical support: 1-877-242-7372 (1-877-CHASEPC)
- Calling from outside the U.S.: 1-713-262-3300 — automated service 24/7
- Business banking (Business ServiceLine): 1-800-242-7338 (1-800-CHASE38); Ink business cards 1-800-945-2028
- Military services: 1-877-469-0110 (overseas 1-318-340-3308)
Customer Service and Support Channels
Phone is not the only way in. Once you sign in to the Chase Mobile app or chase.com you can send a secure message about your account, which is the safest route for anything that involves account numbers — Chase warns customers never to post Social Security numbers, account numbers, passwords or PINs on public channels. The app also handles the routine jobs that generate most calls: locking a card, disputing a charge, setting travel plans and scheduling payments.
On social media, the bank’s support team answers public questions through @ChaseSupport on X, staffed Monday–Friday 7 AM–11 PM ET and weekends 10 AM–7 PM ET according to the personal banking contact page; they will always move you to a private channel before discussing account details. Face-to-face help is available at more than 5,000 branches in 48 states and the District of Columbia. One practical tip: phone queues on the 24/7 lines are consistently shortest on weekday mornings before 9 AM local time.
Mailing Addresses for Payments and Correspondence
Sending a payment or document to the corporate headquarters is the most common cause of processing delays, because nothing is processed at 270 Park Avenue. Chase publishes separate mailing addresses by product on its contact pages; these are the ones that matter most:
| Credit card payments | Cardmember Services, P.O. Box 6294, Carol Stream, IL 60197-6294 |
| Credit card correspondence | Card Services, P.O. Box 15298, Wilmington, DE 19850 |
| Personal banking by mail (deposits) | National Bank By Mail, P.O. Box 36520, Louisville, KY 40233-6520 |
| Mortgage customer service inquiries | Chase, Mail Code LA4-6475, 700 Kansas Lane, Monroe, LA 71203 |
| Auto loan correspondence | Chase Auto, 700 Kansas Lane, LA4-4025, Monroe, LA 71203 |
| Corporate office (no payments) | JPMorgan Chase & Co., 270 Park Avenue, New York, NY 10017 |
Mortgage and auto loan payments are the exception: Chase directs customers to the payment address printed on their monthly statement (it varies by servicing center), or to pay at any branch, through the app, or by phone via the automated 1-833-PayChase line (1-833-729-2427) for mortgages. Credit bureau disputes for cards, mortgages and auto loans also each have dedicated addresses on the product contact pages, so check there before mailing.
Company Background
The Chase name comes from Chase National Bank, founded in New York in 1877 and named after Salmon P. Chase, Abraham Lincoln’s Treasury Secretary. The firm’s oldest root goes back further still: the Manhattan Company, chartered in 1799 as a water utility that quickly turned to banking, merged with Chase National in 1955 to create Chase Manhattan Bank. In December 2000 Chase Manhattan combined with J.P. Morgan & Co. to form today’s JPMorgan Chase & Co., and the company now counts more than 1,200 predecessor institutions in its family tree.
Since then the firm has grown through a series of landmark deals: Bank One in 2004 (which also brought Jamie Dimon to the company), Bear Stearns and Washington Mutual during the 2008 financial crisis, and First Republic Bank in 2023. Today JPMorgan Chase is the largest bank in the United States, trading on the New York Stock Exchange under the ticker JPM, with $4.4 trillion in assets at the end of 2025 and 318,512 employees across 66 countries as of December 31, 2025. The Chase side of the house serves more than 86 million consumers and 7.4 million small businesses, and in 2026 it is opening more than 160 new branches across 30-plus states.
Leadership
Jamie Dimon has been Chief Executive Officer of JPMorgan Chase since the end of 2005 and Chairman since 2006, making him the longest-serving CEO among the big U.S. banks. The Chase brand itself sits inside the Consumer & Community Banking division, run by Troy Rohrbaugh as Co-President of JPMorganChase and CEO of Consumer & Community Banking. The holding company, JPMorgan Chase & Co., has been incorporated in Delaware since 1968 — our Delaware business search guide covers how to look up corporate registrations there.
Key Office Locations
New York City is the official home and the largest footprint by far, with roughly 9.1 million square feet of office space across the city according to the company’s 2025 annual report. Outside New York, the biggest hubs are Columbus and Westerville, Ohio (about 3.3 million square feet, the heart of Chase’s consumer operations); Chicago, Illinois (2.8 million, the former Bank One headquarters); the Dallas–Plano–Fort Worth area in Texas (2.5 million); Wilmington and Newark, Delaware (2.1 million, home to the card business); and Houston, Jersey City and Phoenix/Tempe at roughly 1.3–1.5 million square feet each. Mortgage and auto servicing correspondence is handled from the operations center at 700 Kansas Lane in Monroe, Louisiana.
Dealing with Customer Complaints
Start with the standard channels: call 1-800-935-9935 (or the product line for your card, mortgage or auto loan) or send a secure message, and keep a record of the date and the representative’s name. If the front line cannot resolve it, put the complaint in writing to the corporate office at JPMorgan Chase & Co., 270 Park Avenue, New York, NY 10017 — written complaints to headquarters are logged and routed to an executive escalation team, even though no customer accounts are serviced there.
Because JPMorgan Chase Bank, N.A. is a national bank, you also have a step most companies’ customers do not. Its primary regulator is the Office of the Comptroller of the Currency, which takes complaints at HelpWithMyBank.gov, and you can file with the Consumer Financial Protection Bureau at the same time. Banks are required to respond to CFPB complaints, typically within 15 days, and this route has a strong track record of unsticking stalled disputes. For unresolved money disputes, small-claims court or the arbitration process described in your account agreement remains an option of last resort.
Summary
Chase headquarters is the new JPMorgan Chase tower at 270 Park Avenue, New York, NY 10017, but almost everything a customer needs happens through other channels: 1-800-935-9935 for 24/7 personal banking, 1-800-432-3117 for credit cards, the mailing addresses above for payments, and the OCC or CFPB when escalation is needed. Looking for another company’s corporate contacts? Browse our other headquarters guides.
Frequently Asked Questions
Where is Chase’s headquarters located?
Chase is headquartered at 270 Park Avenue, New York, NY 10017, United States — the global headquarters of its parent company, JPMorgan Chase & Co., which opened in October 2025.
Is Chase the same company as JPMorgan Chase?
Chase is the U.S. consumer and commercial banking brand of JPMorgan Chase & Co. (NYSE: JPM). Your accounts are held by JPMorgan Chase Bank, N.A., a wholly owned subsidiary, while J.P. Morgan is the brand used for the firm’s corporate, institutional and wealth management businesses.
What is Chase’s 24/7 customer service number?
Call 1-800-935-9935 any time, day or night, for existing personal banking accounts. Credit card customers should call 1-800-432-3117, and business customers can use the Business ServiceLine at 1-800-242-7338.
How do I contact the Chase corporate office?
Write to JPMorgan Chase & Co., 270 Park Avenue, New York, NY 10017. The corporate office cannot process payments or deposits and does not offer walk-in customer service — use the mailing addresses and phone numbers listed above for those.
Who is the CEO of Chase?
Jamie Dimon is Chairman and Chief Executive Officer of JPMorgan Chase & Co., Chase’s parent company, and has led the firm since 2005. Troy Rohrbaugh runs the Consumer & Community Banking division that operates the Chase brand.
Where do I mail a Chase credit card payment?
Send credit card payments to Cardmember Services, P.O. Box 6294, Carol Stream, IL 60197-6294. Include your name and account number, and do not send payments to the corporate headquarters.