Chick-fil-A headquarters sits on a wooded corporate campus at 5200 Buffington Road, Atlanta, GA 30349, on the south side of the city near Hartsfield-Jackson airport. The company calls it the Support Center — a fitting name for a chain where nearly every restaurant is run by an independent local Owner-Operator. Below you will find the corporate office address, the verified Chick-fil-A CARES customer service number, every official support channel, and the escalation steps that actually work when a problem is not resolved at the restaurant level.
| Headquarters | 5200 Buffington Road, Atlanta, GA 30349, United States |
| Corporate office | Chick-fil-A, Inc. (the “Support Center”), 5200 Buffington Road, Atlanta, GA 30349 — not a customer-service walk-in location |
| Customer service phone number | 1-866-232-2040 (Chick-fil-A CARES) |
| Phone hours | Monday–Saturday, 9:00 AM–10:00 PM ET |
| Sundays | Closed — restaurants, phone lines, and the corporate office |
Chick-fil-A Headquarters Location and Contact Information
Chick-fil-A, Inc. is headquartered at 5200 Buffington Road, Atlanta, GA 30349. Internally the company calls the campus the Chick-fil-A Support Center, and the address doubles as the corporate mailing address on the company’s own official documents. The roughly 80-acre wooded property sits in the College Park area just south of downtown Atlanta — minutes from Hartsfield-Jackson International Airport — and has been the company’s home since the early 1980s. Despite the chain’s explosive growth, there has been no headquarters move: the Cathy family has simply kept expanding the same campus.
Keep in mind that the corporate office is an executive and support location, not a restaurant or a customer-service counter — you cannot walk in for help with an order. Chick-fil-A restaurants are also unusual in that most are franchised to a single local Owner-Operator, so day-to-day complaints are typically handled fastest at the restaurant where the issue happened. The corporate team behind Chick-fil-A CARES steps in when the local route is not enough.
Phone Contacts
Chick-fil-A publishes one central customer service line, listed on its official customer support page:
- Chick-fil-A CARES (customer service): 1-866-232-2040 — Monday–Saturday, 9:00 AM–10:00 PM ET
- Sundays: closed — like the restaurants, the phone line does not operate on Sunday
- Local restaurants: each location lists its own phone number on the restaurant locator
Customer Service and Support Channels
Phone is not the only way in. The fastest written route is the feedback form on the company’s customer support pages — submissions go to the same Chick-fil-A CARES team that answers the phone, and order-specific complaints are routed to the local Owner-Operator for follow-up. The Chick-fil-A App handles mobile orders and Chick-fil-A One rewards, and is also the place to report a problem with an app order or missing points.
On social media, the company answers public questions through its verified @ChickfilA accounts on X, Facebook, and Instagram, though anything involving personal details gets moved to a private channel. And do not overlook the restaurants themselves: with more than 3,000 locations, the local operator can often fix an issue on the spot — a free-sandwich card travels faster than a corporate case number. One practical tip: every channel goes quiet on Sundays, so if you call late in the week, Monday morning is your next window and queues are shortest early.
Company Background
The Chick-fil-A story starts before the brand existed. In 1946, S. Truett Cathy opened the Dwarf Grill (later the Dwarf House) in Hapeville, Georgia, a diner near an Atlanta Ford plant — and decided from day one that it would close on Sundays so he and his employees could rest. In the early 1960s Cathy perfected the boneless breaded chicken sandwich, and in 1967 he opened the first restaurant under the Chick-fil-A name in an Atlanta shopping mall — pioneering the now-standard mall food court concept along the way.
Today Chick-fil-A is one of the largest restaurant chains in the United States — and it remains 100% private and family-owned, with no stock ticker and second- and third-generation Cathy family members still in the business. The company reported locations in 48 states, Washington, D.C., and Puerto Rico, plus international restaurants in Canada, the United Kingdom, and Singapore. Industry reporting put systemwide sales at roughly $23.9 billion in 2025 across more than 3,000 restaurants — remarkable numbers for a chain that gives up one selling day every week.
Leadership
Andrew Truett Cathy has served as Chief Executive Officer since November 2021 — only the third CEO in company history, following his grandfather (founder S. Truett Cathy) and his father, Dan Cathy, who moved into the chairman role. Chick-fil-A, Inc. is a Georgia company through and through, founded and headquartered in the state; you can look up its corporate registration through the state registry — our Georgia business search guide explains how.
Key Office Locations
Unlike most companies its size, Chick-fil-A concentrates its corporate operations on the single Buffington Road campus — there is no network of regional corporate towers. The Support Center houses the executive offices, the CARES team, and the company’s innovation and training facilities. It is also one of the few fast-food headquarters you can actually visit: the campus offers a public Backstage Tour covering the company’s history and its original food-truck-to-front-counter operations. Beyond Atlanta, the company’s footprint is its restaurants: 48 states plus Puerto Rico, and international locations in Canada, the United Kingdom, and Singapore.
Dealing with Customer Complaints
Start where the problem happened: because each restaurant is franchised to a local Owner-Operator, complaints submitted to Chick-fil-A CARES about a specific visit are usually routed back to that operator to resolve. Call 1-866-232-2040 (Monday–Saturday, 9 AM–10 PM ET) or submit the feedback form, and keep a record of the date, location, and any case number you are given.
If the front line cannot resolve it, put the complaint in writing to the corporate office: Chick-fil-A, Inc., 5200 Buffington Road, Atlanta, GA 30349. Written complaints to headquarters create a paper trail and tend to reach an escalation team rather than the general queue. For consumer-protection issues that go beyond a bad sandwich — billing disputes, gift card problems, deceptive-practice concerns — file a report with the Federal Trade Commission or your state attorney general’s consumer protection office. For unresolved money disputes, small-claims court remains the option of last resort.
Summary
Chick-fil-A’s headquarters — the Support Center — is at 5200 Buffington Road, Atlanta, GA 30349, though most customer issues are solved far from it: through Chick-fil-A CARES at 1-866-232-2040 (Monday–Saturday), the app and feedback form, or the local Owner-Operator behind the counter. Just remember that everything, headquarters included, is closed on Sundays. Looking for another company’s corporate contacts? Browse our other headquarters guides.
Frequently Asked Questions
Where is Chick-fil-A’s headquarters located?
Chick-fil-A, Inc. is headquartered at 5200 Buffington Road, Atlanta, GA 30349, on a wooded campus the company calls the Support Center, just south of downtown Atlanta near the airport.
What is Chick-fil-A’s customer service phone number?
Call Chick-fil-A CARES at 1-866-232-2040, Monday through Saturday, 9:00 AM to 10:00 PM Eastern Time. The line is closed on Sundays.
Who owns Chick-fil-A?
Chick-fil-A is privately owned by the Cathy family, descendants of founder S. Truett Cathy. It has never gone public, so there is no Chick-fil-A stock ticker.
Who is the CEO of Chick-fil-A?
Andrew Truett Cathy, grandson of the founder, has been Chief Executive Officer since November 2021 — only the third CEO in the company’s history.
Why is Chick-fil-A closed on Sundays?
Founder S. Truett Cathy closed his first restaurant on Sundays back in 1946 so that he and his employees could have a day for rest, family, and worship if they chose — and every Chick-fil-A location has kept the policy ever since.
How do I contact the Chick-fil-A corporate office?
Write to Chick-fil-A, Inc., 5200 Buffington Road, Atlanta, GA 30349, or start with the CARES team at 1-866-232-2040. Note that the corporate office is not a walk-in customer service location.