CVS Headquarters

CVS Health headquarters sits at One CVS Drive, Woonsocket, Rhode Island 02895 — a campus the company has occupied since the early 1980s and still lists as its principal executive office in its latest annual report. Most people looking for the CVS corporate office, though, are not planning a visit: they want a phone number that reaches a human, an address where a written complaint will actually be read, and a clear idea of what to do when the store or pharmacy cannot fix a problem. This guide covers all of it — the verified customer relations and corporate office numbers, the mailing address for complaints, and the escalation path that ends with the right regulator for pharmacy, retail, and Aetna insurance issues.

CVS Headquarters Location and Contact Information

CVS Health Corporation is headquartered at One CVS Drive, Woonsocket, RI 02895. The address appears on the company’s official contact page and on the cover of its annual report filed with the SEC, which also lists the corporate telephone number as (401) 765-1500. The Woonsocket property is an owned office complex of roughly one million square feet in northern Rhode Island, near the Massachusetts line, and the company broke ground there in 1981 when it was still a regional drugstore chain. Despite two decades of mergers that added Caremark, Aetna, and dozens of other businesses, the headquarters has never moved.

Keep the distinction between the two numbers straight. The (401) switchboard reaches the executive offices — useful for investors, vendors, media, and job seekers, but it is not staffed to look up a prescription or refund a purchase. For anything involving a store, a pharmacy, ExtraCare, or an online order, the front door is Customer Relations at 1-800-746-7287. The corporate office is also not a walk-in location; there is no customer counter at One CVS Drive, and store-level problems are almost always resolved faster through the phone line or the store manager than by showing up in Woonsocket.

Phone Contacts

CVS publishes a short list of numbers on its official Contact Us page, each tied to a specific team. All lines are closed on major holidays:

• Customer Relations (stores, pharmacy, policies, photo department): 1-800-746-7287 (1-800-SHOP-CVS) — Mon–Fri 8:30 AM–7 PM ET, Sat–Sun 10 AM–6:30 PM ET
• ExtraCare rewards (card, ExtraBucks, account updates): 1-800-746-7287 — Mon–Fri 9 AM–9 PM ET, Sat–Sun 10 AM–6:30 PM ET
• CVS.com and mobile app (accounts, passwords, online orders, prescription management): 1-888-607-4287 (1-888-607-4CVS) — Mon–Fri 8:30 AM–7 PM ET, Sat–Sun 10 AM–6:30 PM ET
• MinuteClinic (in-store clinics): 1-866-389-2727 (1-866-389-ASAP)
• Corporate office switchboard (executive offices): (401) 765-1500
• Aetna corporate contact center (general questions): 1-800-872-3862 (1-800-US-AETNA) — Mon–Fri 8 AM–6 PM ET, per aetna.com; this desk cannot see member accounts
• Aetna and CVS Caremark member services: call the number printed on your ID card — both brands route members by plan rather than through a single public line

Customer Service and Support Channels

For routine pharmacy tasks, the CVS Pharmacy app and cvs.com handle refills, transfers, order tracking, and ExtraCare without a phone call, and the site’s help section offers email forms for Customer Relations, ExtraCare, and Customer Care that CVS says it answers within two business days. That written trail matters if a problem later escalates — an email thread with a reference number is far easier to point to than a remembered phone conversation.

On social media, CVS runs @CVS on Facebook and TikTok, @cvspharmacy on Instagram, and a CVS Health company page on LinkedIn; public posts get a reply, but anything involving a prescription or account will be moved to a private channel for privacy reasons. If you would rather deal with a person face to face, the pharmacy manager or store manager at any of the roughly 9,000 retail locations can resolve most refunds, pricing disputes, and prescription mix-ups on the spot. One practical tip: the Customer Relations queue is shortest on weekday mornings right after the 8:30 AM ET opening, and having your store number (printed on every receipt) and your prescription number ready cuts the call in half.

Mailing Address for Complaints and Correspondence

CVS directs all written comments and complaints to a single address, and it is the same campus as the corporate headquarters. The company’s contact page states: “Mail all inquiries to: CVS Corporation Customer Relations, One CVS Drive, Woonsocket, RI 02895.” Letters addressed this way are opened by the Customer Relations team rather than the executive suite, which is what you want — it is the group with authority to look up your case and respond.

Company Background

The first Consumer Value Store opened in Lowell, Massachusetts in 1963, selling health and beauty products; the name was shortened to CVS the following year. The chain grew through acquisitions for four decades — Peoples Drug, Revco, and Eckerd stores between 1990 and 2004, then MinuteClinic and thousands of Sav-On and Osco drugstores in 2006. The 2007 merger with Caremark created the country’s largest pharmacy benefits manager, and in 2014 the company renamed itself CVS Health and pulled all tobacco products from its shelves. The purchase of Aetna in 2018 turned CVS into a health insurer, and the 2023 acquisitions of Signify Health and Oak Street Health added home health and primary care, according to the company’s official history.

Today CVS Health trades on the New York Stock Exchange under the ticker CVS and is one of the largest companies in the United States by revenue: its annual report for 2025 shows total revenues of about $402 billion. As of December 31, 2025, the company employed more than 300,000 people, operated approximately 9,000 retail locations (including more than 7,000 stand-alone stores and roughly 1,870 pharmacies inside Target and other retailers), ran more than 800 MinuteClinic locations, managed prescription benefits for about 87 million people through CVS Caremark, and covered more than 37 million medical members through Aetna. The company closed 221 stores during 2025 as part of a restructuring announced the year before, so a location that existed last year may not exist today.

Leadership

David Joyner has been President and Chief Executive Officer since October 2024, when he replaced Karen Lynch, and the board added the Chair title effective January 1, 2026. Joyner is a nearly 40-year industry veteran who previously ran CVS Caremark, the company’s pharmacy benefits business. CVS Health Corporation itself was incorporated in Delaware in 1996, even though its offices have always been in Rhode Island — our Delaware business search guide explains how to pull the corporate registration, and the Rhode Island business search guide covers the state where CVS is registered to do business and where its pharmacies are licensed.

Key Office Locations

Woonsocket is the corporate home, but the company’s three segments run from different cities. Aetna, which forms the Health Care Benefits segment, keeps its principal office in the owned 1.7-million-square-foot complex at 151 Farmington Avenue in Hartford, Connecticut — larger than the Woonsocket campus itself. The Health Services segment (CVS Caremark, CVS Specialty, Oak Street Health, and MinuteClinic) works out of leased offices and mail-order pharmacies across the country, along with 246 leased primary care centers in 27 states and an office in Ireland. The Woonsocket campus also houses the company’s retail pharmacy customer care operations, which is why written complaints are addressed there rather than to a separate service center.

Dealing with Customer Complaints

Step 1 — Customer Relations. Raise the problem with the store or pharmacy manager first, then call Customer Relations at 1-800-746-7287 if it is not fixed. Ask for a case or reference number, and write down the date and the representative’s name. Most refund, pricing, ExtraCare, and prescription-delay complaints end here.

Step 2 — Corporate office, in writing. If the phone route stalls, send a dated letter to CVS Corporation Customer Relations, One CVS Drive, Woonsocket, RI 02895. Include your case number, receipts or prescription labels, and a one-sentence statement of what you want (refund, corrected prescription record, written response). A written complaint to the headquarters address creates a paper trail that a phone call does not, and it is what a regulator will ask to see later.

Step 3 — The right regulator. Because CVS is three businesses in one, the regulator depends on the type of complaint:

• Pharmacy errors and pharmacist conduct (wrong drug or dose, mislabeled bottle, refused or lost prescriptions, privacy breaches at the counter): file with your state Board of Pharmacy, which licenses every CVS pharmacy and pharmacist in the state. The NABP directory of state boards lists each board’s phone number and website.
• Retail and store issues (deceptive pricing, coupons or ExtraCare promotions not honored, refund policies, unauthorized charges, unwanted marketing): report to the Federal Trade Commission at ReportFraud.ftc.gov, and to your state attorney general’s consumer protection office.
• Aetna health insurance (denied claims, coverage disputes, billing): file a formal appeal with Aetna first, then complain to your state insurance department — the NAIC directory links to every state regulator. Aetna Medicare Advantage or Part D members should instead use the Medicare complaint process or call 1-800-MEDICARE (1-800-633-4227), because those plans are regulated federally by CMS.
• CVS Caremark prescription benefits (mail-order delays, formulary or prior-authorization disputes): use the appeal process in your plan documents; employer plans fall under the U.S. Department of Labor, while Medicare Part D plans go through Medicare.

Step 4 — Small claims or arbitration. For an unresolved money dispute — a refund CVS will not issue, or damages from a documented pharmacy error — small-claims court is the low-cost last resort, and no lawyer is required. Aetna and Caremark plan members should check their plan documents first, since many plans require arbitration or an external review before a lawsuit. A copy of your written complaint to the Woonsocket office, with the date it was sent, is the single most useful document to bring.

Summary

CVS Health’s headquarters is at One CVS Drive, Woonsocket, RI 02895, reachable at (401) 765-1500 for corporate matters. For everything a customer actually needs, the working numbers are 1-800-746-7287 for Customer Relations, 1-888-607-4287 for cvs.com and app support, and 1-866-389-2727 for MinuteClinic, with written complaints going to CVS Corporation Customer Relations at the same Woonsocket address. When the company cannot resolve a problem, the state Board of Pharmacy, the FTC, or your state insurance department picks up where CVS leaves off. Looking for another company’s corporate contacts? Browse our other headquarters guides.

Frequently Asked Questions

Where is CVS Health’s headquarters located?

CVS Health Corporation is headquartered at One CVS Drive, Woonsocket, Rhode Island 02895, United States. The company has been based on the Woonsocket campus since the early 1980s.

What is the CVS corporate office phone number?

The corporate office switchboard is (401) 765-1500, the number CVS Health lists in its SEC filings. For customer issues, call Customer Relations at 1-800-746-7287 (1-800-SHOP-CVS) instead — the corporate line does not handle store or pharmacy matters.

How do I file a complaint with CVS corporate office?

Call Customer Relations at 1-800-746-7287 first and get a case number. If that fails, write to CVS Corporation Customer Relations, One CVS Drive, Woonsocket, RI 02895, and then escalate to your state Board of Pharmacy (pharmacy errors), the FTC (retail issues), or your state insurance department (Aetna plans).

Who is the CEO of CVS Health?

David Joyner is Chair and Chief Executive Officer. He became President and CEO in October 2024 and was elected Chair of the Board effective January 1, 2026.

Who owns CVS?

CVS Health is a publicly traded company listed on the New York Stock Exchange under the ticker CVS, so it is owned by its shareholders — mostly large institutional investors. It is incorporated in Delaware and owns CVS Pharmacy, CVS Caremark, Aetna, MinuteClinic, Oak Street Health, and Signify Health.

What is the mailing address for CVS customer complaints?

Mail complaints and comments to CVS Corporation Customer Relations, One CVS Drive, Woonsocket, RI 02895. It is the only mailing address CVS publishes for customer correspondence and shares the campus with the corporate headquarters.