DoorDash runs the largest food and local delivery marketplace in the United States from its headquarters at 303 2nd Street, South Tower, 8th Floor, San Francisco, CA 94107. Reaching the company, however, works differently than at most corporations: DoorDash is chat-first, and the fastest help almost always comes through the app rather than a switchboard. Below you will find the verified corporate address, the phone numbers DoorDash actually publishes for customers, Dashers, and merchants, and the escalation steps that work when normal support stalls.
| Headquarters | 303 2nd Street, South Tower, 8th Floor, San Francisco, CA 94107, United States |
| Corporate office | DoorDash, Inc., 303 2nd Street, South Tower, 8th Floor, San Francisco, CA 94107 (no walk-in customer service) |
| Customer and Dasher support | 855-431-0459 (24 hours a day, 7 days a week) |
| Merchant support (live orders) | 855-222-8111 |
| Corporate phone (SEC filings) | 650-487-3970 |
| Help center | help.doordash.com — chat for customers, Dashers, and merchants |
DoorDash Headquarters Location and Contact Information
DoorDash, Inc. is headquartered at 303 2nd Street, South Tower, 8th Floor, San Francisco, CA 94107, in the two-tower office complex on Marathon Plaza in the city’s SoMa district. This is the address the company lists as its principal executive offices in its current SEC filings, and it is worth double-checking because DoorDash has moved within San Francisco before — its 2020 IPO paperwork still listed 901 Market Street, Suite 600, an address many older directories continue to repeat.
Keep in mind that the corporate office is an executive workplace, not a customer-service location. There is no support counter at 303 2nd Street, and showing up in person will not resolve an order, account, or payment issue. The address matters mainly for written correspondence: formal complaints, legal notices, and business mail addressed to DoorDash, Inc.
The complex itself is one of the larger office properties south of Market Street — two granite towers, North and South, wrapped around the public Marathon Plaza with its fountain and sculptures. DoorDash occupies space in the South Tower, with the 8th floor serving as the official executive suite. The corporate phone number on file with securities regulators, 650-487-3970, rings this office rather than a call center, so use it for corporate matters only — customer calls placed there will simply be redirected to the support line.
Phone Contacts
DoorDash publishes only a handful of phone numbers, and each one appears on its official help center. Anything else circulating on third-party directories should be treated with caution:
- Customers: 855-431-0459 — 24/7 phone and chat support
- Dashers (delivery drivers): 855-431-0459 — 24/7
- Merchants with a live order issue: 855-222-8111, listed on the merchant support page
- Corporate line: 650-487-3970 — the number DoorDash lists in its SEC filings; it is not a customer-service line
Customer Service and Support Channels
DoorDash is built around in-app support. Tapping Help inside the DoorDash app — or the question-mark icon on doordash.com during an active order — opens a chat that routes directly to an agent who can see the order in question, which is why it usually beats calling. The same applies to Dashers, who reach support through the Dasher app, and to restaurants and stores, which have their own portal inside the Merchant Portal.
The help center at help.doordash.com is split into three sections — customers, Dashers, and merchants — each with searchable articles and a chat entry point. On social media, official DoorDash accounts respond to public questions but will always move account-specific issues to a private channel; never post order or payment details publicly. One practical tip: for anything involving a live delivery, use the in-app chat while the order is still open. Once an order closes, refund requests move to the “Orders” screen, where you can report a problem for several days afterward.
Investor, Media, and Business Contacts
Not every inquiry belongs in the support queue. Shareholders and analysts will find earnings reports, SEC filings, and an investor request form on the DoorDash investor relations site, and the company’s newsroom publishes announcements at about.doordash.com. Job seekers should go through the official careers site, careersatdoordash.com, rather than the corporate switchboard. Restaurants and stores that want to join the platform sign up through the merchant section of doordash.com, which also houses the Merchant Portal used for menus, payouts, and order management once a store is live.
Company Background
DoorDash started in 2013 as Palo Alto Delivery, a small restaurant-delivery service founded by Stanford students — the company was incorporated that year as Palo Alto Delivery Inc. and took the DoorDash name in 2015. It grew into the leading U.S. food-delivery marketplace, went public on the Nasdaq in December 2020 under the ticker DASH, and then expanded aggressively abroad: it acquired Helsinki-based Wolt in 2022 and completed the roughly $3.9 billion acquisition of London-based Deliveroo in October 2025.
Today the DoorDash, Wolt, and Deliveroo marketplaces operate in more than 40 countries. The company’s 2025 annual report puts the scale in perspective: 3.17 billion total orders in 2025, over $102 billion in marketplace order value, more than 56 million monthly active users, and over 35 million members across the DashPass, Wolt+, and Deliveroo Plus subscription programs. The company itself employs over 31,400 people worldwide — a figure that does not include the independent Dashers who deliver on the platform.
Leadership
Co-founder Tony Xu has been Chief Executive Officer since the company’s founding and also chairs the board of directors; fellow co-founders Andy Fang and Stanley Tang remain involved with the company as well. Like most large U.S. technology companies, DoorDash, Inc. is incorporated in Delaware while operating from California — our Delaware business search guide covers how to look up the corporate registration, and the California business search guide explains how to find its filings in its home state.
Key Office Locations
San Francisco is the official home, where DoorDash leases roughly 240,000 square feet of office space, but the workforce is spread much wider. The company reports office, retail, warehouse, and distribution facilities in multiple locations across the United States and internationally, including the DashMart network of company-run delivery-only stores. Internationally, the 2022 Wolt acquisition brought a major European hub in Helsinki, Finland, and the 2025 Deliveroo acquisition added a large London operation — both continue to run their marketplaces under their own brands.
Dealing with Customer Complaints
Start where DoorDash wants you to start: in-app chat or 855-431-0459. Describe the problem once, ask for a resolution, and note the date and any case number — you will want that record later. If the first agent cannot help, politely end the chat and try again; frontline outcomes at DoorDash vary, and a second agent often resolves what the first would not. If support still will not budge, put the complaint in writing and mail it to the corporate office: DoorDash, Inc., 303 2nd Street, South Tower, 8th Floor, San Francisco, CA 94107. Written complaints create a paper trail and tend to be routed past the frontline queue.
Whatever route you take, documentation decides these disputes. Screenshot the order, the delivery photo, the chat transcript, and any charge on your card statement before they scroll out of reach — DoorDash support works from what it can see, and an escalated complaint with evidence attached moves noticeably faster than a bare description. The same package is exactly what a regulator or small-claims judge will ask for later.
Because DoorDash is an online marketplace, the relevant federal regulator is the Federal Trade Commission: report unresolved billing problems, unauthorized charges, or deceptive practices at reportfraud.ftc.gov. Your state attorney general’s consumer protection office accepts the same complaints and will often contact the company on your behalf. For a concrete money dispute that nothing else has fixed, small-claims court remains available, and the DoorDash terms of service also provide for arbitration.
Summary
DoorDash’s headquarters sits at 303 2nd Street, South Tower, 8th Floor, San Francisco, CA 94107 — but almost everything a customer, Dasher, or merchant needs happens through the app, help.doordash.com, or the 24/7 line at 855-431-0459. Save the corporate address for written complaints and legal mail, and remember the FTC and your state attorney general as the escalation path of record. Looking for another company’s corporate contacts? Browse our other headquarters guides.
Frequently Asked Questions
Where is DoorDash’s headquarters located?
DoorDash, Inc. is headquartered at 303 2nd Street, South Tower, 8th Floor, San Francisco, CA 94107, United States.
Does DoorDash have a customer service phone number?
Yes — 855-431-0459 connects customers and Dashers to support 24/7, though in-app chat is usually faster for live orders. Merchants with an active order issue can call 855-222-8111.
Who is the CEO of DoorDash?
Tony Xu, who co-founded the company in 2013, serves as Chief Executive Officer and chair of the board of directors.
Who owns DoorDash?
DoorDash is a publicly traded company listed on the Nasdaq under the ticker DASH. Its co-founders retain significant voting control through a dual-class share structure.
How do I send a complaint to DoorDash corporate?
Write to DoorDash, Inc., 303 2nd Street, South Tower, 8th Floor, San Francisco, CA 94107. Use in-app support first — the corporate office does not handle routine order issues — and escalate to reportfraud.ftc.gov if the company does not resolve the problem.
Where was DoorDash founded?
DoorDash was founded in Palo Alto, California in 2013 and was originally incorporated as Palo Alto Delivery Inc. It adopted the DoorDash name in 2015 and later moved its headquarters to San Francisco.
Does DoorDash own Wolt and Deliveroo?
Yes. DoorDash acquired Finland’s Wolt in 2022 and completed its acquisition of the UK’s Deliveroo in October 2025; together the three marketplaces operate in more than 40 countries.