Extra Space Storage headquarters is located at 2795 East Cottonwood Parkway, Suite 300, Salt Lake City, UT 84121 — an office park in the Cottonwood Heights area at the foot of the Wasatch Mountains, from which the largest self-storage operator in the United States runs more than 4,400 stores. Below you will find everything you need to reach the company: the current corporate office address and switchboard, the verified customer service phone numbers and their hours, the app, chat and email channels that skip the hold queue, and the escalation steps that actually work when a billing dispute, rate increase, or lien notice is not getting resolved.
| Headquarters | 2795 East Cottonwood Parkway, Suite 300, Salt Lake City, UT 84121, United States |
| Corporate office phone | (801) 365-4600 (corporate switchboard — not a customer service line) |
| Customer service phone number | 1-888-609-8483 (daily, 4 a.m. to 11 p.m. Mountain Time) |
| Pay by phone | 1-888-STORAGE (1-888-786-7243) |
| Account updates | 888-523-0682 or [email protected] |
Extra Space Storage Headquarters Location and Contact Information
Extra Space Storage Inc. is headquartered at 2795 East Cottonwood Parkway, Suite 300, Salt Lake City, UT 84121. That is the address of principal executive offices on the company’s latest quarterly report to the SEC, filed July 31, 2026, which also lists (801) 365-4600 as the corporate telephone number. The office sits in the Cottonwood Corporate Center in Cottonwood Heights, a suburb on the southeast edge of the Salt Lake Valley — the company itself describes its home as “near Salt Lake City in Cottonwood Heights, UT,” while the mailing address uses Salt Lake City. Unlike several of its competitors, Extra Space has not moved: it has been based in the Salt Lake area since founder Kenneth Woolley built the business there, and Public Storage’s 2026 relocation to Texas leaves Extra Space as the storage industry’s Utah anchor.
Keep in mind that the corporate office is an executive location, not a storage facility: you cannot rent a unit, make a payment, or get walk-in customer service there. The (801) number connects to the corporate support center and is intended for business matters, vendors, and press. For anything involving your unit, start with your local store or the customer service numbers below — and if you need the store, every one of the company’s 4,400-plus locations lists its own direct phone number on its extraspace.com page.
Phone Contacts
Extra Space Storage routes customer calls through a small set of national toll-free numbers, and choosing the right one saves a transfer. These numbers come from the company’s official customer FAQ and contact pages:
- Customer service (existing customers): 1-888-609-8483 — billing questions, gate and access problems, website sign-in trouble, and general help with an active rental. Open daily from 4 a.m. to 11 p.m. Mountain Time; hours are reduced on some holidays
- Pay by phone: 1-888-STORAGE (1-888-786-7243) — make a one-time payment on your monthly bill without signing in
- Account updates: 888-523-0682, or email [email protected] with your details and the requested changes
- Payments from outside the U.S.: 877-842-8740 — the website and account portal are restricted to U.S. access, so international callers pay by phone or set up Easy Pay through their facility manager
- Corporate office: (801) 365-4600 — the corporate switchboard listed on SEC filings; use it for business matters, not customer service
- Your local store: listed on each facility’s page at extraspace.com — the on-site manager is often the fastest fix for gate codes, access hours, and billing surprises
Customer Service and Support Channels
Phone is not the only way in. The Extra Space Storage app handles most day-to-day tasks without a hold queue: it pays bills, manages autopay, shows your gate code, and opens Bluetooth-enabled gates directly from your phone. The same functions live in the My Account portal on extraspace.com, where you can make one-time or recurring payments and update your contact details. The company also runs live chat on its website during the same daily hours as the phone line (4 a.m. to 11 p.m. Mountain), and a searchable help center answers common questions about late fees, insurance, move-out notice, and lost access codes.
On social media, Extra Space maintains verified accounts under @extraspace on X, Facebook, and Instagram, plus @extraspacestorage on TikTok and YouTube, though account-specific problems will always be moved to a private channel. Late fees deserve a special mention: they are charged five days after a missed due date and, according to the company, cannot be waived — and until the balance is paid, gate access is removed and the unit is over-locked. One practical tip: for rate increases, fee disputes, and move-out questions, the on-site property manager can usually resolve things faster than the national line, and a written record of what was promised (name, date, outcome) is worth keeping from the first call.
Company Background
Kenneth Woolley opened the first facility in Billings, Montana in 1977 — under the name “Secure-it Mini Storage” — and built the business from Utah over the following decades. Extra Space Storage Inc. was formed as a Maryland corporation in April 2004 and completed its initial public offering that August; today it is a real estate investment trust (REIT) and a member of the S&P 500, trading on the New York Stock Exchange under the ticker EXR. As of June 30, 2026, the company held ownership interests in 2,446 stores and managed another 1,964 for third parties, for a total of 4,410 stores in 42 states and Washington, D.C. covering roughly 341 million square feet — more than any other self-storage operator in the country. It reported 8,393 employees at the end of 2025 and describes more than 2.4 million customers nationwide.
The defining event of the past decade was the July 2023 merger with Life Storage, an all-stock deal in which Life Storage shareholders received 0.895 Extra Space shares per share — the company issued more than 76 million shares valued at about $11.4 billion for the purchase. The combination roughly doubled its footprint overnight, adding about 1,500 locations, and Extra Space has since retired the Life Storage name and operates every store under a single brand. Storage Express, a small-market chain acquired in September 2022, rounded out the portfolio. Under CEO Joe Margolis, who took over in January 2017, the store count grew from about 1,400 to more than 4,400, and the company delivered the highest ten-year total shareholder return in the storage sector, according to its own board.
Leadership
Joe Margolis is Chief Executive Officer and has led Extra Space since January 1, 2017, after serving as Chief Investment Officer. That is about to change: on August 24, 2026 the company announced that Margolis will retire at the end of the year and that Noah Springer, the company’s President, will become CEO effective January 1, 2027. Springer joined Extra Space in 2006, built its third-party management platform (Management Plus), and was promoted to President at the start of 2026; Margolis will stay on as an adviser to the board. Founder Kenneth Woolley remains Chairman of the Board, and Jeff Norman serves as Chief Financial Officer. Extra Space is organized as a Maryland corporation, the standard structure for large REITs, so its formation documents are on file with that state — our Maryland business search guide covers how to look up entities there — while its home-state registrations can be checked through the Utah Division of Corporations; see our Utah business search guide.
Key Office Locations
The Cottonwood Heights headquarters is the company’s only corporate office listed on its SEC filings; unlike a bank or an airline, Extra Space does not publish regional executive hubs, and the 4,400-plus stores in 42 states and Washington, D.C. double as its customer-facing offices. The merger did bring a second center of gravity: Life Storage was headquartered in the Buffalo, New York area, and the closing press release was issued jointly from Salt Lake City and Buffalo. Extra Space also runs a bridge-lending program and a third-party management business, Management Plus, that operates nearly 2,000 stores owned by other investors — which is why the customer service experience is the same whether the store on your lease is company-owned or simply managed by Extra Space.
Dealing with Customer Complaints
Most complaints about Extra Space Storage involve billing — rate increases after move-in, late fees, insurance charges — or lien and auction procedures when an account falls behind. Start with the standard channels: talk to your on-site store manager first, then call 1-888-609-8483, and keep a record of dates, names, and what was promised. If the front line cannot resolve it, put the complaint in writing to the corporate office: Extra Space Storage Inc., 2795 East Cottonwood Parkway, Suite 300, Salt Lake City, UT 84121. A dated, written complaint creates the paper trail you will need for any further step.
Unlike airlines or banks, self-storage has no dedicated federal regulator — the industry is governed mainly by state law, including the lien statutes that control how much notice a storage company must give before it can auction a delinquent unit. That makes your state attorney general’s consumer protection office the right escalation point for unresolved disputes, especially anything involving a lien sale or auction notice. In Extra Space’s home state, that is the Utah Division of Consumer Protection, which accepts complaints online; every other state has an equivalent office. Filing a complaint with the Better Business Bureau also gets a documented, public response. For unresolved money disputes, small-claims court remains an option of last resort — check your rental agreement first, since it may specify arbitration or a particular venue.
Summary
Extra Space Storage’s headquarters is at 2795 East Cottonwood Parkway, Suite 300, Salt Lake City, UT 84121, with a corporate switchboard at (801) 365-4600 — though nearly everything a customer needs happens through other channels: 1-888-609-8483 for customer service (daily, 4 a.m. to 11 p.m. Mountain), 1-888-STORAGE to pay by phone, the app and My Account portal for payments and gate access, and your state attorney general when escalation is needed. Comparing storage companies? See our guide to the Public Storage headquarters, or browse all of our headquarters guides.
Frequently Asked Questions
Where is Extra Space Storage’s headquarters located?
Extra Space Storage is headquartered at 2795 East Cottonwood Parkway, Suite 300, Salt Lake City, UT 84121. The office is in Cottonwood Heights, a suburb southeast of downtown Salt Lake City.
What is Extra Space Storage’s customer service phone number?
Call 1-888-609-8483 for help with an existing rental, billing, or account questions. The line is open daily from 4 a.m. to 11 p.m. Mountain Time. To pay a bill by phone, call 1-888-STORAGE (1-888-786-7243).
What is the Extra Space Storage corporate office phone number?
The corporate telephone number listed on Extra Space Storage’s SEC filings is (801) 365-4600. It reaches the corporate office in Salt Lake City — for customer service matters, use 1-888-609-8483 instead.
Who is the CEO of Extra Space Storage?
Joe Margolis is Chief Executive Officer and has led the company since January 2017. He will retire on December 31, 2026, and President Noah Springer becomes CEO on January 1, 2027.
Who owns Extra Space Storage?
Extra Space Storage is a publicly traded REIT owned by its shareholders and listed on the NYSE as EXR; no single individual owns it. Founder Kenneth Woolley serves as Chairman of the Board.
How do I file a complaint against Extra Space Storage?
Start with your store manager or 1-888-609-8483, then send a written complaint to Extra Space Storage Inc., 2795 East Cottonwood Parkway, Suite 300, Salt Lake City, UT 84121. If that fails, file with your state attorney general’s consumer protection office — storage lien and auction rules are state law — or with the Better Business Bureau.