Ford headquarters has a new home. After nearly seventy years in the famous “Glass House” at 1 American Road, Ford Motor Company moved its world headquarters to a brand-new building at 20901 Oakwood Boulevard in Dearborn, Michigan — the largest headquarters change in the company’s modern history. Below you will find everything you need to reach Ford: the current corporate address, verified customer service phone numbers, the correct mailing addresses, and the escalation steps that actually work when a dealership or phone agent cannot resolve your problem.
| Headquarters | Ford World Headquarters, 20901 Oakwood Blvd, Dearborn, MI 48124, United States |
| Corporate mailing address | Ford Motor Company, One American Road, Dearborn, MI 48126 (address of record in SEC filings) |
| Former headquarters | The “Glass House,” 1 American Road, Dearborn, MI (Ford’s home 1956–2026; slated for demolition) |
| Customer service phone number | 1-800-392-3673 (Mon–Fri 8 AM–11 PM, Sat 8 AM–8 PM ET) |
| Roadside assistance | 1-800-241-3673 (24/7, 365 days) |
| Ford Credit | 1-800-727-7000 (Mon–Fri 7 AM–7 PM, Sat 7 AM–3 PM CT) |
Ford Headquarters Location and Contact Information
Ford Motor Company is headquartered at 20901 Oakwood Boulevard, Dearborn, Michigan — a 2.1-million-square-foot building that officially opened in November 2025 and was dedicated as the new Ford World Headquarters. This is a very recent change. For almost seven decades Ford ran its global business from the Henry Ford II World Center at 1 American Road, the blue-glass tower everyone in Detroit calls the Glass House. According to Ford’s official announcement, employees completed the move out of the Glass House in the first half of 2026, after which the old tower will be decommissioned and demolished over roughly eighteen months so the site can be redeveloped. The new building anchors Ford’s refreshed Dearborn campus — now itself designated the Henry Ford II World Center — and sits across Oakwood Boulevard from The Henry Ford museum.
One address quirk is worth knowing: Ford’s SEC filings still list One American Road, Dearborn, MI 48126 as the address of its principal executive offices, and that remains the correct address for formal corporate correspondence and shareholder mail. Either way, keep in mind that the headquarters is an executive and engineering campus, not a customer-service location — you cannot buy a vehicle, get warranty service, or resolve a billing issue by showing up there. For anything involving your vehicle, start with your dealer or the phone numbers below.
Phone Contacts
Ford runs separate lines for retail customers, financing, and commercial fleets, and calling the right one saves a transfer or two. These numbers come from Ford’s official contact page:
- Customer Relationship Center (vehicles, service, complaints): 1-800-392-3673 — Mon–Fri 8 AM–11 PM, Sat 8 AM–8 PM Eastern Time
- Roadside assistance: 1-800-241-3673 — 24/7, 365 days a year
- Ford Credit (financing and leases): 1-800-727-7000 — Mon–Fri 7 AM–7 PM, Sat 7 AM–3 PM Central Time
- FordPass Rewards: 1-833-385-0516 — Mon–Fri 9 AM–8 PM, Sat 9 AM–5:30 PM Eastern Time
- Ford Pro (commercial and fleet): 1-800-343-5338 — 24/7
- Lincoln Concierge: 1-800-521-4140 — 24/7
- Hearing- or speech-impaired customers: dial 711 (Telecommunication Relay Service)
Customer Service and Support Channels
Phone is not the only way in. Ford’s contact page offers a live chat that handles SYNC, vehicle features, service, and warranty questions, and the Ford App lets owners schedule service, activate roadside assistance, and message support without a hold queue. Owners of the F-150 Lightning and Mustang Mach-E also get a 24/7 text line with live EV specialists for charging and software questions.
On social media, Ford’s service team answers public questions through @Ford on X and facebook.com/Ford on weekdays and Saturdays, and Ford Credit runs its own @FordCredit account. Remember that most hands-on work — test drives, warranty repairs, recalls — happens at franchised dealerships, which are independently owned businesses. One practical tip: the Customer Relationship Center queue is consistently shortest right after it opens at 8 AM Eastern on weekday mornings.
Mailing Addresses for Correspondence
Sending a letter to the right department saves weeks of routing delay — and customer letters should not go to the executive offices. These are the official mailing addresses Ford publishes on its contact page and in its investor materials:
| Customer service by mail | Ford Motor Company, Customer Relationship Center, P.O. Box 6248, Dearborn, MI 48126 |
| Ford Credit | Ford Credit, P.O. Box 35910, Cleveland, OH 44135-0910 |
| Shareholder relations | Ford Motor Company, Shareholder Relations, One American Road, P.O. Box 1899, Dearborn, MI 48126-1899 |
| Corporate office (no customer service) | Ford Motor Company, One American Road, Dearborn, MI 48126 |
Company Background
Henry Ford founded Ford Motor Company on June 16, 1903, and changed manufacturing forever a decade later when the moving assembly line brought the Model T within reach of ordinary families. The business he started in a converted Detroit wagon factory now employs about 169,000 people worldwide and sold approximately 4.4 million vehicles at wholesale in 2025 under the Ford and Lincoln brands, including the F-Series pickup line that has anchored its lineup for decades.
Ford trades on the New York Stock Exchange under the single-letter ticker F, and it remains a family-influenced company more than a century on: the Ford family’s Class B shares carry about 40 percent of the voting power, and Executive Chair William Clay Ford, Jr. — Henry Ford’s great-grandson — has chaired the board since 2006. The company’s recent years have centered on the Ford+ plan, which reorganized the business around the Ford Blue (gas and hybrid), Model e (electric), and Ford Pro (commercial) units.
Leadership
Jim Farley has served as President and Chief Executive Officer since October 2020, joined by Vice Chair John Lawler and Chief Financial Officer Sherry House. Although Ford is headquartered in Michigan, the corporation itself has been incorporated in Delaware since 1919 — a common arrangement for large U.S. companies. Our Delaware business search guide explains how to look up corporate registrations there, and our Michigan business search guide covers filings in Ford’s home state.
Key Office Locations
The new world headquarters anchors Ford’s consolidated Dearborn campus, which also includes the Research and Engineering Center and the former Product Development Center — a building Ford is now converting into “World Headquarters South.” When the campus is complete, Ford expects some 14,000 employees to work within a fifteen-minute walk of the headquarters. Beyond Dearborn, Ford restored Michigan Central Station in Detroit as a technology and innovation campus, builds vehicles at assembly plants from Michigan and Ohio to Kentucky and Missouri, and runs major international operations headquartered in Cologne, Germany for Europe.
Dealing with Customer Complaints
Start with the standard channels: work with your dealership’s service manager first, then call the Customer Relationship Center at 1-800-392-3673 and ask the agent to open a case — write down the case number, the date, and the representative’s name. If the front line cannot resolve it, put the complaint in writing to Ford Motor Company, Customer Relationship Center, P.O. Box 6248, Dearborn, MI 48126. Written complaints are logged and routed to escalation teams, and a dated paper trail matters if the dispute goes further.
Because Ford is a vehicle manufacturer, you have a regulator most companies’ customers do not: for anything safety-related — brakes, steering, fires, airbags, unintended movement — report the problem to the National Highway Traffic Safety Administration or call the agency’s Vehicle Safety Hotline at 1-888-327-4236. NHTSA complaints feed the investigations that trigger recalls, and its site also shows whether your VIN has an open recall. For warranty disputes that are not safety issues, Ford’s warranty includes a dispute-resolution path, every state has a lemon law covering vehicles that cannot be fixed after repeated attempts, and small claims court remains the option of last resort.
Summary
Ford’s headquarters now sits at 20901 Oakwood Boulevard in Dearborn, Michigan — the new Ford World Headquarters that replaced the legendary Glass House in 2026 — while One American Road remains the corporate mailing address of record. For nearly everything a customer needs, though, the phone works better than the address: 1-800-392-3673 for customer service, 1-800-241-3673 for 24/7 roadside assistance, and NHTSA when a safety concern needs a regulator’s attention. Looking for another company’s corporate contacts? Browse our other headquarters guides.
Frequently Asked Questions
Where is Ford’s headquarters located?
Ford Motor Company is headquartered at the new Ford World Headquarters, 20901 Oakwood Blvd, Dearborn, MI 48124, United States. Its SEC filings continue to list One American Road, Dearborn, MI 48126 as the address of record for corporate correspondence.
Did Ford move its headquarters?
Yes. Ford opened a new 2.1-million-square-foot world headquarters on its Dearborn campus in November 2025 and completed the employee move out of the old Glass House at 1 American Road in the first half of 2026. The Glass House, Ford’s home since 1956, is being decommissioned and will be demolished.
What is Ford’s customer service phone number?
Call the Ford Customer Relationship Center at 1-800-392-3673, Monday through Friday 8 AM–11 PM and Saturday 8 AM–8 PM Eastern Time. Roadside assistance is available 24/7 at 1-800-241-3673.
Who is the CEO of Ford?
Jim Farley is President and Chief Executive Officer of Ford Motor Company. He has led the company since October 2020, with William Clay Ford, Jr. serving as Executive Chair.
Who owns Ford?
Ford is a publicly traded company on the New York Stock Exchange under the ticker F. The Ford family retains an outsized influence through Class B shares, which carry about 40 percent of the shareholder voting power.
How do I complain to Ford corporate?
Call 1-800-392-3673 and open a case, then follow up in writing to Ford Motor Company, Customer Relationship Center, P.O. Box 6248, Dearborn, MI 48126. For safety defects, also file a report with NHTSA at nhtsa.gov or 1-888-327-4236.