Greystar Headquarters

Greystar headquarters is at 465 Meeting Street, Suite 500, Charleston, SC 29403 — a five-story building the company built for itself on the Charleston peninsula. Greystar is the largest apartment manager in the United States, with more than one million units under management, which means most people looking for this address are either residents of a Greystar-run community who need to escalate a problem, or job seekers. Below you will find the corporate office address and switchboard number, the official resident support channels (there is no resident hotline), the addresses of Greystar’s regional offices, and the complaint path that actually works — including the federal fair housing line and the outcome of the 2025 FTC case over hidden rental fees.

Greystar Headquarters Location and Contact Information

Greystar Real Estate Partners, LLC is headquartered at 465 Meeting Street, Suite 500, Charleston, SC 29403, the address the company lists first on its own regional offices page. The building is known locally as the Greystar Building: a five-story, 82,000-square-foot structure with about 70,000 square feet of offices and 12,000 square feet of street-level retail, designed to echo Charleston’s 19th-century Greek Revival architecture. Greystar unveiled it as the new corporate headquarters in December 2019 after outgrowing its previous downtown offices at 18 Broad Street, Suite 300 — an address that still turns up in older directories and in the company’s legal entity identifier record, so double-check any mailing you send to the “old” address.

Keep in mind that the headquarters is an executive and back-office location. Nobody at 465 Meeting Street can pull up your lease, take a rent payment, or dispatch a maintenance technician — those functions live at the community level, in the leasing office of each Greystar-managed property. The corporate switchboard, 1-843-579-9400, reaches the Charleston reception desk, and it is the only headquarters phone number Greystar publishes. Greystar does not operate a national resident customer-service hotline; residents are directed to their community team first and to the online resident support form second.

Phone Contacts

Greystar publishes very few phone numbers, and none of them is a resident help line. The numbers below come from the company’s official regional offices page; hours are not published, so expect standard weekday business hours in each office’s local time zone:

• Corporate headquarters, Charleston, SC (switchboard): 1-843-579-9400
• Houston, TX regional office: 1-713-479-8900
• Dallas area (Southlake, TX) regional office: 1-469-955-0040
• Phoenix, AZ regional office: 1-602-522-1200
• Atlanta, GA regional office: 1-770-512-4000
• Denver area (Greenwood Village, CO) regional office: 1-303-308-9000
• Washington, DC area (Arlington, VA) regional office: 1-703-714-1401
• Resident questions and complaints: no phone line — use your community office or the online form at greystar.com/residents

Customer Service and Support Channels

For residents, the first and fastest channel is always the community itself: the leasing office and the resident portal or app your property uses for rent payments and maintenance requests. Every Greystar community has a community manager, and most day-to-day issues — repairs, charges on your ledger, lease renewals, move-out statements — are resolved there. When the on-site team cannot or will not fix something, Greystar’s contact page points residents to the online resident support form at greystar.com/residents. The form asks you to select your community by name or address, describe the issue, and say whether you have already spoken with a Greystar team member; requests are then routed above the community level.

Unusually for a company this size, Greystar also publishes a direct feedback address for its chief executive: the company’s Bob Faith page invites residents to email [email protected]. Treat it as an escalation of last resort rather than a first stop, and keep your message short and factual. Job seekers should go straight to jobs.greystar.com, the official careers portal; Greystar warns that legitimate recruiters only write from @greystar.com email addresses and never ask for banking details during interviews — suspicious approaches can be reported to [email protected]. Prospective renters can search Greystar’s listings and apartment guides on the main site, and business partners, investors and vendors use the “Partner with us” pages rather than the resident channels.

Regional Office Addresses

Greystar’s property management business is run through regional offices, and a regional manager is usually the person one level above your community manager. If you need to write to someone above the on-site team, or you are a vendor or applicant dealing with a specific region, these are the main U.S. and international office addresses published on greystar.com:

Greystar also lists offices in Amsterdam, Sydney, Shanghai and Santiago, plus dozens of smaller U.S. market offices; the full list is on the regional offices page. Note that the property management licensee in each state is a Greystar subsidiary rather than the parent — in South Carolina, Georgia, Florida and the Carolinas it is GREP Southeast, LLC, and in Texas it is GREP Texas, LLC — which matters if you ever need to name the correct entity on a complaint or court filing. Greystar’s disclosures page lists the licensee and broker of record for every state.

Company Background

Bob Faith founded Greystar in Houston, Texas in 1993, after co-founding Starwood Capital Partners two years earlier and starting his career at Trammell Crow Company. The company later moved its base to Charleston, where Faith had settled — he served as South Carolina’s Secretary of Commerce from 2002 to 2006 while remaining chairman — and Greystar has described itself as a “Charleston-bred company” ever since. Growth came through a string of large acquisitions: the $4.6 billion purchase of student-housing REIT EdR in 2018, the property management business of Alliance Residential in 2020, full ownership of Thackeray Partners in 2021, and the management arm of Wood Partners in 2024.

Today Greystar is a vertically integrated developer, owner, operator and investment manager. Its about page reports more than 1.1 million multifamily units and student beds under management globally, roughly $350 billion of real estate managed across about 260 markets, investment management assets of more than $79 billion, and a team of more than 30,000 people across 63 offices in 19 countries (the careers site rounds the workforce to 27,000-plus). In the 2026 NMHC 50 rankings, compiled as of January 1, 2026, Greystar was named the number-one apartment manager for the 15th consecutive year with 1,014,091 units managed — the first manager ever to cross one million — as well as the number-one owner and developer and the number-two builder. Greystar is privately held; there is no stock ticker, and its investment funds are open only to institutional investors.

Leadership

Bob Faith remains Founder, Chairman and Chief Executive Officer more than three decades after starting the firm. The Office of the CEO listed on Greystar’s leadership page includes Derek Ramsey as Chief Financial Officer, Wes Fuller as Chief Investment Officer, David Koysza as Chief Legal Officer, Jodi Bearden as Chief Administrative Officer, and Toni Eubanks as Executive Managing Director of Greystar Management Services, the property management business most residents deal with. The parent, Greystar Real Estate Partners, LLC, is organized as a Delaware limited liability company with a registered agent in Wilmington — our Delaware business search guide explains how to look up that registration — while the operating subsidiaries that hold real estate licenses, such as GREP Southeast, LLC, can be checked through the South Carolina registry using our South Carolina business search guide.

Key Office Locations

Charleston is the global headquarters, but it is a relatively small office by headcount; Greystar’s footprint follows its apartments. Houston, where the company was founded, and the Dallas area remain major operational hubs for the Texas portfolio. Phoenix, Denver, Atlanta, Chicago, the San Francisco Bay Area and Southern California (Newport Beach) anchor the regional management business, and the Arlington, Virginia office serves the Washington, DC market. Outside the United States, Greystar runs its European business from London with offices in Dublin, The Hague, Frankfurt, Barcelona, Paris and Madrid; its Asia-Pacific business, launched in 2016 with Macquarie Capital, from Sydney and Shanghai; and its South American business, also started in 2016, from Santiago, Chile.

Dealing with Customer Complaints

Start with your community manager, in writing. Email or use the resident portal rather than a phone call so there is a dated record, attach photos for maintenance or habitability issues, and keep copies of every notice, ledger and move-out statement. If the community does not resolve the problem within a reasonable time, escalate to Greystar corporate through the resident support form at greystar.com/residents — say that you have already contacted the on-site team — or by letter to Greystar Real Estate Partners, 465 Meeting Street, Suite 500, Charleston, SC 29403. Asking the community manager for the regional manager’s name, and copying that person, often gets faster results than headquarters. The CEO feedback address, [email protected], is the final internal step.

Outside the company, two federal routes apply. Anything involving discrimination, denied accommodation requests for a disability, or treatment based on race, color, national origin, religion, sex or familial status falls under the Fair Housing Act: file with HUD’s Office of Fair Housing and Equal Opportunity at hud.gov/reporthousingdiscrimination or call 1-800-669-9777. Greystar’s own fair housing statement commits it to reasonable accommodations and modifications. Fee and advertising disputes go to the Federal Trade Commission at reportfraud.ftc.gov and to your state attorney general. That path has teeth: in January 2025 the FTC and Colorado sued Greystar over mandatory “junk fees” added on top of advertised rents, and in December 2025 Greystar agreed to pay $24 million ($23 million to the FTC and $1 million to Colorado) and to clearly display the total monthly price, including all mandatory fees, in its advertising. If a fee on your lease was never disclosed up front, cite that order. Security deposit and unresolved money disputes can go to small-claims court, and habitability problems can also be reported to your city or county housing or code enforcement office; many jurisdictions’ tenant-rights guides are collected on Greystar’s renters’ rights resources page.

Summary

Greystar’s headquarters is at 465 Meeting Street, Suite 500, Charleston, SC 29403, reachable through the corporate switchboard at 1-843-579-9400 — but residents will get further through their community office, the resident support form at greystar.com/residents, and, when necessary, HUD’s fair housing line or the FTC. Job seekers should use jobs.greystar.com and ignore recruiters who do not write from an @greystar.com address. Looking for another company’s corporate contacts? Browse our other headquarters guides.

Frequently Asked Questions

Where is Greystar’s headquarters located?

Greystar Real Estate Partners, LLC is headquartered at 465 Meeting Street, Suite 500, Charleston, SC 29403, United States, in the five-story Greystar Building the company opened in 2019.

What is Greystar’s corporate phone number?

The Charleston headquarters switchboard is 1-843-579-9400. It is not a resident service line; Greystar does not publish a national resident hotline and directs residents to their community office or the online form at greystar.com/residents.

How do I file a complaint with Greystar corporate?

Put the complaint to your community manager in writing first, then submit the resident support form at greystar.com/residents or write to Greystar, 465 Meeting Street, Suite 500, Charleston, SC 29403. Greystar also publishes [email protected] as a feedback address for CEO Bob Faith.

Who is the CEO of Greystar?

Bob Faith is Greystar’s Founder, Chairman and Chief Executive Officer. He started the company in Houston in 1993 and has led it ever since.

Who owns Greystar? Is it a public company?

Greystar is privately held and has no stock ticker. Founder Bob Faith controls the company, which is organized as a Delaware limited liability company with its headquarters in Charleston, South Carolina.

Where do I report a Greystar property for hidden fees or discrimination?

Report undisclosed mandatory fees to the FTC at reportfraud.ftc.gov and to your state attorney general; Greystar is under a December 2025 FTC order requiring it to display total monthly prices. Report housing discrimination to HUD at hud.gov/reporthousingdiscrimination or 1-800-669-9777.