Humana Headquarters

Humana headquarters has moved. After nearly four decades in the postmodern Humana Building at 500 West Main Street, the health insurer now lists 101 East Main Street, Louisville, Kentucky 40202 as its principal executive office on its SEC filings. Below you will find everything you need to reach the company: the current corporate office address, the official customer service phone numbers for Medicare, employer, dental and pharmacy plans, the correct mailing addresses for claims and appeals, and the escalation steps that actually work when a complaint stalls.

Humana Headquarters Location and Contact Information

Humana Inc. is headquartered at 101 East Main Street, Louisville, KY 40202. That is the address of principal executive offices on the company’s most recent quarterly report filed with the SEC, along with the corporate switchboard number (502) 580-1000. The building is Humana’s Waterside campus on the east side of downtown, a short walk from the riverfront. In early 2024 the company announced it would consolidate its downtown workforce into the Waterside building and the neighboring Clocktower building at 123 East Main Street, and in 2025 it put the 500 West Main Street tower on the market. Many directories and map listings still show the old address, so if you are writing to the corporate office, use 101 East Main Street.

Keep in mind that the headquarters is an executive and administrative location, not a member service center — you cannot walk in to discuss a claim, and the switchboard will simply refer plan questions back to the customer care lines. For anything involving your coverage, start with the number on the back of your Humana member ID card, which routes you directly to the team that handles your specific plan.

Phone Contacts

Humana runs separate phone lines for each type of plan, and calling the right one saves a transfer. These numbers come from the company’s official contact page and its pharmacy and appeals pages:

• Medicare plans (existing members): 800-457-4708 (TTY 711) — Monday–Friday, 8 a.m.–8 p.m. local time
• Medicare sales (licensed Humana agents): 1-800-781-4339 (TTY 711) — Monday–Friday, 8 a.m.–8 p.m.
• Employer group plan members: the number on the back of your member ID card, or 866-427-7478 if you do not have it
• Individual dental and vision plans: 877-877-1051 — Monday–Friday, 8 a.m.–9 p.m. Eastern
• Small business employer groups (up to 100 employees): Humana Business Services, 800-232-2006 (TTY 711) — Monday–Friday, 7 a.m.–7 p.m. Central
• CenterWell Pharmacy (mail-order prescriptions): 800-379-0092 (TTY 711) — Monday–Friday 8 a.m.–11 p.m., Saturday 8 a.m.–6:30 p.m. Eastern
• Expedited (fast-track) appeals: 800-867-6601
• Agents and brokers: 800-592-3005
• Healthcare providers (Medicare eligibility, benefits and claims): 800-457-4708 — Monday–Friday, 8 a.m.–8 p.m. Eastern

Customer Service and Support Channels

Phone is not the only way in. Members who sign in to MyHumana — on the web or in the MyHumana mobile app — can select the chat icon to reach a live agent, view claims, order ID cards and check benefits without a hold queue. The same portal is where Humana asks members to send anything involving personal health information, since the company will not discuss plan details over public channels.

On social media, Humana’s support team answers public questions through @HumanaHelp on X (Twitter) daily from 6 a.m. to 8 p.m. Eastern, and will move you to a private channel before touching anything account-specific. Medicaid members have state-specific care teams: Humana Healthy Horizons in Kentucky, for example, can be reached at 800-444-9137 (TTY 711), Monday–Friday, 7 a.m.–7 p.m. Eastern. One practical tip: Humana’s member lines close in the evening, so if you are calling about an urgent prescription, CenterWell Pharmacy stays open until 11 p.m. Eastern on weekdays and also takes Saturday calls.

Mailing Addresses for Claims, Appeals and Grievances

Sending paperwork to the corporate headquarters is the slowest possible route — claims and appeals are processed at dedicated post office boxes in Lexington, Kentucky, not in Louisville. These are the official addresses published on Humana’s grievances and appeals page and its claims submission page:

Medicare Advantage and Part D members can also file a grievance or appeal by phone through the customer care number on their ID card, and Humana publishes downloadable appeal and grievance forms on the same page. If you are a healthcare provider, note that Humana strongly prefers electronic claims through its clearinghouse partners; the paper addresses above are for exceptions.

Company Background

Humana did not start as an insurer. In 1961 two Louisville lawyers, David A. Jones and Wendell Cherry, pooled money with friends to build a single nursing home, and by the late 1960s their company, then called Extendicare, was the largest nursing-home operator in the country. In the early 1970s they sold the nursing homes and bought hospitals instead, renaming the company Humana in 1974 and building one of the largest for-profit hospital chains in America. The insurance business grew out of those hospitals in the 1980s, and in 1993 Humana spun off the hospitals entirely to focus on health benefits.

Today Humana is one of the largest Medicare Advantage carriers in the United States. According to its 2025 annual report, the company had approximately 15 million members in its medical benefit plans and 4.7 million in specialty products (dental, vision and similar) at the end of 2025, including about 5.2 million individual Medicare Advantage members. Roughly 83 percent of its revenue comes from federal government contracts, chiefly Medicare. The company employed about 67,000 associates and operates two segments: Insurance, and CenterWell, its healthcare services arm that runs primary care centers, home health and the CenterWell mail-order pharmacy. Humana trades on the New York Stock Exchange under the ticker HUM.

Leadership

Jim Rechtin is President and Chief Executive Officer. He joined Humana as President and Chief Operating Officer in January 2024 and took over as CEO on July 1, 2024, succeeding Bruce Broussard. Kurt J. Hilzinger serves as Chairman of the Board. Although the company has been based in Louisville since its founding, Humana Inc. was organized as a Delaware corporation in 1964 — our Delaware business search guide explains how to look up its registration there, while its Kentucky operating entities can be checked through the Kentucky Secretary of State business search.

Key Office Locations

Louisville remains the corporate home, but Humana’s workforce is spread across the country. The company lists Louisville, Kentucky; Arlington, Virginia; and Green Bay, Wisconsin as the sites of its key administrative functions, with regional administrative support offices in Arizona, Florida, Georgia, Illinois, Massachusetts, New York, Tennessee and Texas. Its CenterWell primary care medical centers are concentrated in Florida and Texas, and the CenterWell Pharmacy mail-order operation handles correspondence through Cincinnati, Ohio. In Louisville itself, the East Main Street campus now replaces the 27-story Humana Building designed by architect Michael Graves, which opened in 1985 and became one of the most recognizable postmodern towers in the country.

Dealing with Customer Complaints

Start with customer care: call the number on your member ID card (or 800-457-4708 for Medicare plans), explain the problem, and ask the representative to log a formal grievance so it gets a tracking number. Keep the date, the representative’s name and the reference number. If the front line cannot resolve it — or if a claim or prior authorization was denied — put it in writing to Humana Grievances and Appeals, P.O. Box 14546, Lexington, KY 40512-4546, or use the expedited unit if a delay could seriously harm your health. Medicare plans have fixed deadlines for responding to appeals, so a written filing starts the clock.

Because Humana is a heavily regulated insurer, you also have an outside referee. Medicare Advantage and Part D members can complain directly to Medicare by calling 1-800-MEDICARE (1-800-633-4227) or through the Medicare complaints page, and CMS tracks those complaints against the plan. Members of individual or fully insured group plans should contact their state insurance department — in Humana’s home state that is the Kentucky Department of Insurance consumer protection division at 800-595-6053, and every other state has an equivalent office. If your coverage comes through a self-funded employer plan, the U.S. Department of Labor’s Employee Benefits Security Administration handles complaints at 1-866-444-3272. After a final denial, you can request an independent external review, and small-claims court remains an option for unresolved money disputes.

Summary

Humana’s headquarters now sits at 101 East Main Street, Louisville, KY 40202, though almost everything a member needs happens through other channels: the number on your ID card or 800-457-4708 for Medicare plans, the Lexington post office boxes for claims and appeals, and Medicare or your state insurance department when escalation is needed. Looking for another company’s corporate contacts? Browse our other headquarters guides.

Frequently Asked Questions

Where is Humana’s headquarters located?

Humana Inc. is headquartered at 101 East Main Street, Louisville, Kentucky 40202, United States, the address listed on its current SEC filings.

Did Humana move out of the Humana Building?

Yes. Humana announced in 2024 that it would consolidate its downtown Louisville staff into its Waterside and Clocktower buildings on East Main Street, and the Michael Graves-designed tower at 500 West Main Street was put up for sale in 2025. The company remains headquartered in Louisville.

What is Humana’s customer service phone number?

The best number is the one on the back of your Humana member ID card. Medicare plan members can call 800-457-4708 (TTY 711), Monday through Friday, 8 a.m. to 8 p.m. local time; employer plan members without their card can call 866-427-7478.

Who is the CEO of Humana?

Jim Rechtin is President and Chief Executive Officer of Humana. He has held the role since July 1, 2024.

Who owns Humana?

Humana is a publicly traded company listed on the New York Stock Exchange under the ticker HUM, so it is owned by its shareholders. It is incorporated in Delaware and headquartered in Louisville, Kentucky.

Where do I mail a Humana appeal or grievance?

Send standard appeals and grievances to Humana Grievances and Appeals, P.O. Box 14546, Lexington, KY 40512-4546. Expedited appeals go to Humana Expedited Appeals Unit, P.O. Box 14165, Lexington, KY 40512-4165, or call 800-867-6601.