Mattress Firm Headquarters

Mattress Firm headquarters is not where most directories say it is. The nation’s largest mattress retailer left its longtime South Main Street campus in 2023 and now runs the company from 3250 Briarpark Drive, Suite 400, Houston, TX 77042, a leased office in the Westchase district that employees call “BEDQuarters.” Below you will find the current corporate office address, the verified customer service phone number and hours, the rules of the 120 Night Sleep Trial, how warranty claims actually get routed, and the escalation steps that work when a store cannot fix your problem.

Mattress Firm Headquarters Location and Contact Information

Mattress Firm, Inc. is headquartered at 3250 Briarpark Drive, Suite 400, Houston, TX 77042. The company confirms this address in the legal notice at the bottom of every page on mattressfirm.com and in its newsroom FAQ. The move is recent enough that it still trips up search results: for more than a decade the company operated from a roughly 135,000-square-foot building at 10201 South Main Street near NRG Stadium, and that older address remains the one most third-party directories publish. In April 2023 Mattress Firm signed a lease for about 56,000 square feet at the Reserve at Westchase building on Briarpark Drive and relocated its corporate staff there later that year, downsizing to fit a hybrid work model.

Keep in mind that BEDQuarters is an office, not a store. There is no showroom, no warehouse, and no returns desk at Briarpark Drive, and walking in will not get you a customer service representative. Purchases, exchanges, and pickups all run through the retail stores and the delivery network, so if you need help with an order, start with the store locator or the phone line below. The corporate address is the right place only for written complaints, legal notices, and business correspondence.

Phone Contacts

Mattress Firm publishes far fewer phone numbers than a bank or an airline, and most questions funnel through a single line. These are the numbers that appear on the company’s own customer service, delivery, and warranty pages:

• Customer service (speak to a live Sleep Expert): 1-877-384-2903 — 7:00 AM to 10:00 PM Central, seven days a week
• Online order help (backordered items, finding a similar product): 1-855-346-3233, or the chat link in your shopping cart
• Warranty support: claims are filed through the online eClaim portal; the warranty team works Monday to Friday, 8:00 AM to 5:00 PM Central, and chat is used to check claim status
• FirmCare extended warranty and protection plans (third-party provider): 1-800-867-2216 — Monday to Friday, 8:00 AM to 5:00 PM Eastern
• Your local store: the store on your receipt handles exchanges and sleep-trial returns; the store locator lets you text a Sleep Expert directly

Customer Service and Support Channels

The phone line is the fastest route, but the company’s customer service hub does most of the routine work without a call. The self-service page lets you track a delivery, request a copy of a receipt or invoice, file a warranty claim, and open a live chat to check the status of an existing warranty claim or refund. Chat is handled by the same Sleep Experts who staff the phones, so it is a reasonable alternative during the busy evening hours.

On social media, Mattress Firm answers public questions through @MattressFirm on X, Facebook, and Instagram, though anything involving an order number will be moved to a private channel. With more than 2,100 stores nationwide, there is almost always a location nearby, and the store where you bought your mattress is the one that owns your sleep-trial exchange — the company’s own policy tells customers to “contact your method of purchase by calling the phone number on your receipt.” One practical tip: the customer service line opens at 7:00 AM Central, and the first hour of the day on a weekday is consistently the quietest time to reach a representative.

120 Night Sleep Trial, Delivery, and Warranty Claims

Most calls to Mattress Firm are about one of three things: a return under the sleep trial, a delivery, or a defective mattress. Each has its own rules and its own contact path, and knowing them before you call saves a transfer. These terms come from the company’s official returns and exchanges, delivery, and warranty pages:

The detail people miss most often is the 30-night minimum: the company will not process a comfort exchange before then, because a new mattress typically takes about three weeks to break in. The second is that stains, missing law tags, or damage void both the sleep trial and the warranty, and delivery drivers are required to inspect the mattress before accepting a return.

Company Background

Mattress Firm opened its first store in Houston on July 4, 1986, founded by Steve Fendrich, Harry Roberts, and Paul Stork. Rapid growth came through acquisitions of regional chains, including Sleep Train on the West Coast and Sleepy’s in the Northeast in 2016, which made it the first national specialty mattress retailer. That same year the South African conglomerate Steinhoff International bought the company for about $3.8 billion and took it private. Over-expansion caught up with it: in October 2018 Mattress Firm filed for Chapter 11 bankruptcy protection and emerged the following month after closing roughly 700 underperforming stores.

The company’s current chapter began on February 5, 2025, when Tempur Sealy International completed its acquisition of Mattress Firm for approximately $5.1 billion, net of cash, after prevailing in a court fight with the Federal Trade Commission, which had tried to block the deal. Tempur Sealy renamed itself Somnigroup International Inc. (NYSE: SGI) on February 18, 2025, and Mattress Firm now operates as one of its three reporting segments. According to Somnigroup’s annual report for 2025, Mattress Firm is the largest multi-branded mattress specialty retailer in the United States with more than 2,100 stores; the count came down from about 2,300 after the company divested 73 Mattress Firm stores and the Sleep Outfitters chain to Mattress Warehouse in 2025 as a condition of the merger. Its newsroom describes a field organization of more than 6,000 Sleep Experts, while parent Somnigroup employs over 19,000 people worldwide.

Leadership

Steve Rusing is President and Chief Executive Officer of Mattress Firm. A 30-year bedding-industry veteran who ran U.S. sales for Tempur Sealy, he was named President of Mattress Firm in March 2025 and expanded his role to CEO effective August 14, 2025, according to the Somnigroup announcement. He succeeded Scott Thompson, Somnigroup’s Chairman and CEO, who served as Mattress Firm’s interim CEO after longtime chief executive John Eck stepped down when the acquisition closed. Like its parent, Mattress Firm, Inc. is incorporated in Delaware — our Delaware business search guide explains how to look up the corporate registration — while its operating registration in its home state can be checked through the Texas Secretary of State.

Key Office Locations

Houston remains Mattress Firm’s operational home, but the corporate map changed with the merger. Parent company Somnigroup International lists its principal executive office at 100 Crescent Court, Suite 700, Dallas, Texas 75201, a new Texas headquarters established in 2025, while the Tempur Sealy manufacturing business continues to be run from Lexington, Kentucky, its base for decades. Mattress Firm itself operates a network of regional distribution centers across the U.S. that handle home delivery for its stores; those facilities are not customer-facing, and delivery questions still go through the 1-877-384-2903 line.

Dealing with Customer Complaints

Start where the sale happened. The store manager on your receipt has the authority to approve sleep-trial exchanges and delivery credits, and most disputes end there. If the store cannot help, call 1-877-384-2903 or open a chat, and keep a record of the date, the representative’s name, and your order number. For a defective mattress, remember that the claim may belong to the manufacturer rather than the retailer — check the warranty page’s manufacturer list before you escalate, because Mattress Firm cannot approve a claim that a brand handles directly.

If the front line fails, put the complaint in writing to Mattress Firm, Inc., 3250 Briarpark Drive, Suite 400, Houston, TX 77042. Letters to headquarters are logged and routed to a customer care escalation team, and a dated letter also builds the paper trail you will need later. Because Mattress Firm is a retailer rather than a regulated bank or airline, there is no industry-specific federal agency; the relevant regulators are the Federal Trade Commission, which takes reports about deceptive advertising, financing, and refund practices, and the Texas Attorney General’s Consumer Protection Division, which has jurisdiction over the company’s home state (your own state’s attorney general works too). As a final step, a Better Business Bureau complaint often gets a written corporate response within a couple of weeks, and small-claims court remains the option of last resort for unresolved money disputes.

Summary

Mattress Firm’s headquarters is at 3250 Briarpark Drive, Suite 400, Houston, TX 77042 — not the South Main Street address that still circulates online. Customers rarely need the office: 1-877-384-2903 reaches a Sleep Expert from 7 AM to 10 PM Central every day, the store on your receipt handles sleep-trial exchanges, warranty claims go through the online eClaim portal or the manufacturer, and the FTC or Texas Attorney General are the escalation routes when a written complaint to headquarters goes nowhere. Looking for another company’s corporate contacts? Browse our other headquarters guides.

Frequently Asked Questions

Where is Mattress Firm’s headquarters located?

Mattress Firm, Inc. is headquartered at 3250 Briarpark Drive, Suite 400, Houston, TX 77042, in the city’s Westchase district. The company moved there from 10201 South Main Street in 2023.

What is Mattress Firm’s customer service phone number?

Call 1-877-384-2903 to speak with a live Sleep Expert. The line is open from 7:00 AM to 10:00 PM Central time, seven days a week. Live chat is also available on the customer service page.

Who owns Mattress Firm?

Mattress Firm is a wholly owned subsidiary of Somnigroup International Inc. (NYSE: SGI), the company formerly known as Tempur Sealy, which completed its acquisition of the retailer on February 5, 2025. Somnigroup’s principal executive office is in Dallas, Texas.

Who is the CEO of Mattress Firm?

Steve Rusing is President and Chief Executive Officer of Mattress Firm. He became President in March 2025 and CEO on August 14, 2025, replacing interim CEO Scott Thompson, who leads parent company Somnigroup.

How do I file a complaint with Mattress Firm corporate?

Write to Mattress Firm, Inc., 3250 Briarpark Drive, Suite 400, Houston, TX 77042, after first trying the store on your receipt and the 1-877-384-2903 customer service line. If that fails, report the issue to the FTC at reportfraud.ftc.gov or the Texas Attorney General’s Consumer Protection Division.

How does the Mattress Firm 120 Night Sleep Trial work?

Sleep on the mattress for at least 30 nights, then you may make one exchange and/or one return within 120 days of delivery by contacting the store or phone number on your receipt. A $249.99 return processing charge applies, and warranty replacement mattresses are not eligible for the trial.