Morgan Stanley Headquarters

Morgan Stanley headquarters is at 1585 Broadway in Times Square, New York City — the same glass tower the firm has occupied since 1995, confirmed on its latest quarterly SEC filing. Below you will find everything you need to reach the firm: the corporate office address, the verified phone numbers for Morgan Stanley wealth management accounts, E*TRADE and stock plan participants, the mailing addresses that actually process paperwork, and the escalation steps that work when a complaint stalls at the branch.

Morgan Stanley Headquarters Location and Contact Information

Morgan Stanley is headquartered at 1585 Broadway, New York, NY 10036, in a 42-story tower between West 47th and 48th Streets on the north end of Times Square. The address of principal executive offices on the firm’s Form 10-Q for the quarter ended June 30, 2026 is the same 1585 Broadway, and the company’s contact page lists it as the “Worldwide Headquarters.” Unlike several Wall Street rivals that have relocated in recent years, Morgan Stanley has not moved: it has owned and occupied 1585 Broadway since 1995, and its stock ticker crawl wrapping the base of the building is a Times Square landmark.

Keep in mind that the corporate office is an executive location. There is no walk-in client service desk at 1585 Broadway, and the main switchboard, +1 212-761-4000, is a corporate number rather than a customer service line. Account-specific questions — placing trades, changing account details, wire instructions — go to your Financial Advisor or branch service team at the number printed on your account statement, or to the client service lines below. Wealth management clients can find their nearest office through the firm’s branch locator, linked from the contact page.

Phone Contacts

Morgan Stanley runs separate service lines for its wealth management, E*TRADE and workplace businesses, so calling the right one matters. Every number here comes from the firm’s official contact page or the E*TRADE contact page:

• Morgan Stanley accounts (general account and technical support): 1-888-454-3965 toll-free, or +1-801-902-6997 from outside the U.S. — Monday–Friday, 8:00 a.m.–7:00 p.m. ET
• Morgan Stanley Directed Share Program: 1-877-580-8237 toll-free, or +1-801-617-9146 from outside the U.S.
• E*TRADE from Morgan Stanley and Morgan Stanley Private Bank: 1-800-387-2331 for brokerage and bank accounts
• Morgan Stanley at Work stock plan accounts: 1-800-838-0908 — Monday–Friday, midnight to 11:59 p.m. ET
• Designated Brokerage (employee trade monitoring): 1-855-432-6834 — Monday–Friday, 9:00 a.m.–6:00 p.m. ET
• Client Relations (unresolved complaints): 1-866-227-2256 — Monday–Friday, 9:00 a.m.–6:00 p.m. ET, closed U.S. holidays
• Corporate switchboard (not customer service): +1 212-761-4000

Customer Service and Support Channels

For most wealth management clients, the first call is not to a toll-free line at all but to the Financial Advisor or branch service team assigned to the account — they handle trades, account changes and most day-to-day requests. Signed-in clients can also send secure messages, upload documents and manage accounts through Morgan Stanley Online and the Morgan Stanley mobile app, which is the safest route for anything involving account numbers. E*TRADE customers have the same tools in the E*TRADE app, plus a document upload tool and a general fax line, 1-866-650-0003, for forms that cannot be submitted electronically.

Stock plan participants have their own channels: accounts on StockPlanConnect.com and Shareworks are supported through Morgan Stanley at Work, with the E*TRADE-hosted stock plan line at 1-800-838-0908 running nearly around the clock on weekdays. Morgan Stanley also maintains a Senior Investor Helpline for older clients and those acting on their behalf, reachable through the contact page. On social media the firm posts through its verified LinkedIn, Facebook and Instagram accounts, and E*TRADE answers general questions on X as @etrade, but neither will discuss an account in public. One practical tip: the main client service line opens at 8:00 a.m. ET, so calling in that first 90 minutes before U.S. markets open at 9:30 a.m. usually means a shorter wait.

Mailing Addresses for Paperwork and Complaints

Sending forms to the Times Square headquarters is the most common cause of delay — account paperwork must go to your individual branch or to E*TRADE, not to 1585 Broadway. These are the addresses the firm publishes on its Client Relations page and the E*TRADE contact page:

Address E*TRADE mail to “E*TRADE from Morgan Stanley” for brokerage accounts and to “Morgan Stanley Private Bank” for bank accounts. Morgan Stanley wealth management clients who need to mail a form should use the branch address on their statement rather than any of the addresses above.

Company Background

Morgan Stanley was founded in New York City in 1935 by Henry S. Morgan and Harold Stanley, partners who left J.P. Morgan & Co. when the Glass-Steagall Act forced banks to separate their securities underwriting from deposit-taking. For six decades it was a blue-chip investment bank; the modern firm took shape through a series of deals that pushed it toward everyday investors. The 1997 merger with Dean Witter, Discover & Co. added a retail brokerage and, briefly, a credit card business. In 2009 it formed the Morgan Stanley Smith Barney joint venture with Citigroup, later buying the venture outright to create the largest wealth management network in the country.

Two acquisitions in the pandemic era finished the transformation. In October 2020 Morgan Stanley closed its roughly $13 billion purchase of E*TRADE, bringing millions of self-directed online brokerage customers and the stock plan administration business that became Morgan Stanley at Work. Five months later, in March 2021, it acquired asset manager Eaton Vance. Today Morgan Stanley trades on the New York Stock Exchange under the ticker MS, reported a record $21.3 billion in net revenues for the second quarter of 2026, and employed 82,944 people worldwide as of June 30, 2026, according to its second-quarter 2026 earnings release. Total client assets across Wealth and Investment Management crossed the $10 trillion mark in that quarter, of which about $8.1 trillion sits in Wealth Management. The firm operates in 42 countries.

Leadership

Ted Pick is Chairman and Chief Executive Officer. He became CEO on January 1, 2024, succeeding James Gorman, and added the Chairman title on January 1, 2025 when Gorman left the board. Morgan Stanley is incorporated in Delaware — the state named on the cover of every SEC filing — while its principal operating subsidiaries, Morgan Stanley & Co. LLC and Morgan Stanley Smith Barney LLC, are headquartered in New York. Our Delaware business search guide explains how to look up the corporate registration, and the New York business search guide covers the state where the firm actually operates.

Key Office Locations

Times Square is the official home, but a large share of client-facing work happens elsewhere. Morgan Stanley’s U.S. locations page lists a second major New York-area campus at 2000 Westchester Avenue in Purchase, New York, and technology and operations hubs at 1300 Thames Street in Baltimore, Maryland and at 1 & 3 Edison Drive in Alpharetta, Georgia. The Salt Lake City area is the firm’s wealth management service center — the toll-free client lines ring through to Utah, and the Client Relations mailbox is in South Jordan. E*TRADE’s operations remain in Jersey City, New Jersey, across the Hudson from Manhattan. Other significant U.S. offices include Boston, Chicago, Houston, Los Angeles, Menlo Park, Miami, San Francisco (555 California Street), Washington, D.C. and West Conshohocken, Pennsylvania, with regional headquarters in London, Hong Kong and Tokyo serving the rest of the firm’s 42-country footprint.

Dealing with Customer Complaints

Morgan Stanley publishes its own escalation path, and following it in order builds the paper trail you will need later. Start with your Financial Advisor or service team; if that goes nowhere, the firm says to raise the issue with the Branch Manager. E*TRADE customers start with 1-800-387-2331. Keep a record of dates, names and what was promised.

The second step is the Client Relations Department, which exists specifically to log issues the branch or stock plan team did not resolve. Call 1-866-227-2256 (E*TRADE clients: 1-800-387-2331) or write to Morgan Stanley Client Relations, PO Box 95002, South Jordan, UT 84095, including account details, dates, the people involved and the outcome you want. Writing to the corporate office at 1585 Broadway is not the route the firm recommends and tends to be slower.

Because Morgan Stanley Smith Barney LLC and E*TRADE are FINRA-member broker-dealers, you also have a regulatory step. File an investor complaint with FINRA and, for suspected fraud or securities law violations, a tip with the SEC. Regulators do not recover money for you, however, and nearly every Morgan Stanley and E*TRADE account agreement contains a pre-dispute arbitration clause — so the final step for a monetary dispute is usually FINRA arbitration or mediation rather than small-claims court. FINRA’s dispute resolution forum handles the filing, and claims under $50,000 go through a simplified process. Deposit or lending problems with Morgan Stanley Private Bank, a national bank, can additionally be reported to the Consumer Financial Protection Bureau.

Summary

Morgan Stanley’s headquarters is 1585 Broadway, New York, NY 10036 — unchanged for three decades — but almost everything a client needs happens through other channels: 1-888-454-3965 for Morgan Stanley accounts, 1-800-387-2331 for E*TRADE, 1-800-838-0908 for stock plans, and Client Relations at 1-866-227-2256 or PO Box 95002, South Jordan, UT 84095 when a complaint needs escalating. Looking for another company’s corporate contacts? Browse our other headquarters guides.

Frequently Asked Questions

Where is Morgan Stanley’s headquarters located?

Morgan Stanley is headquartered at 1585 Broadway, New York, NY 10036, in Times Square. The firm has occupied the building since 1995, and it remains the address of principal executive offices on its 2026 SEC filings.

What is the Morgan Stanley customer service phone number?

For Morgan Stanley wealth management accounts, call 1-888-454-3965, Monday through Friday from 8:00 a.m. to 7:00 p.m. ET. Account-specific requests such as trades should go to your branch at the number on your statement.

How do I contact E*TRADE from Morgan Stanley?

Call 1-800-387-2331 for E*TRADE brokerage and Morgan Stanley Private Bank accounts. Stock plan participants use 1-800-838-0908. Mail goes to PO Box 484, Jersey City, NJ 07303-0484.

Who is the CEO of Morgan Stanley?

Ted Pick is Chairman and Chief Executive Officer. He became CEO on January 1, 2024 and Chairman on January 1, 2025, succeeding James Gorman in both roles.

Who owns Morgan Stanley?

Morgan Stanley is a publicly traded company listed on the New York Stock Exchange under the ticker MS, owned by its shareholders. Its largest holders are institutional investors, and Japan’s Mitsubishi UFJ Financial Group has been a significant strategic shareholder since 2008.

How do I file a complaint against Morgan Stanley?

Raise it first with your Financial Advisor and then the Branch Manager. If it is not resolved, contact Client Relations at 1-866-227-2256 or write to PO Box 95002, South Jordan, UT 84095. You can also file an investor complaint with FINRA, and unresolved money disputes generally go to FINRA arbitration.