Nissan headquarters means two different addresses depending on who is asking. For American drivers, dealers, and job seekers, the company that matters is Nissan North America, Inc., headquartered at One Nissan Way, Franklin, Tennessee — the Nissan Americas campus just south of Nashville. The global parent, Nissan Motor Co., Ltd., is run from Yokohama, Japan, in a tower the company sold and leased back in late 2025 as part of its Re:Nissan turnaround. Below you will find both addresses, every customer service phone number published on Nissan’s official U.S. site, the correct mailing addresses for complaints and finance payments, and the escalation steps that actually get a stalled case moving.
| U.S. headquarters (Nissan Americas) | Nissan North America, Inc., One Nissan Way, Franklin, TN 37067, United States |
| Global headquarters | Nissan Motor Co., Ltd., 1-1 Takashima 1-chome, Nishi-ku, Yokohama, Kanagawa 220-8686, Japan (building sold and leased back in 2025) |
| Consumer Affairs (written complaints) | Nissan Consumer Affairs, P.O. Box 685003, Franklin, TN 37068-5003 |
| Customer service phone number | 1-800-647-7261 (1-800-NISSAN-1), Monday–Friday 7:00 AM–8:00 PM Central |
| Roadside assistance | 1-800-225-2476 (24/7) |
| Nissan finance (NMAC) | 1-800-456-6622 for retail loans, 1-800-777-7018 for leases, Monday–Friday 7:00 AM–7:00 PM Central |
Nissan Headquarters Location and Contact Information
Nissan North America, Inc. is headquartered at One Nissan Way, Franklin, TN 37067, in the Cool Springs area of Williamson County about 20 miles south of downtown Nashville. Nissan calls the site Nissan Americas, because it serves as the regional headquarters for the United States, Canada, and Mexico. The company announced in November 2005 that it would move its Americas headquarters from Gardena, California to Tennessee, and the 10-story, S-shaped, 460,000-square-foot building was dedicated on July 22, 2008, according to Nissan’s newsroom. Nissan Motor Acceptance Company (NMAC), the finance arm, is also registered at One Nissan Way, with its operations center in Irving, Texas.
Keep in mind that the Franklin campus is an executive and administrative office, not a customer-service location. You cannot walk in to discuss a warranty claim, buy parts, or have a vehicle serviced there; those things happen at franchised dealers, which Nissan lists on its dealer locator. Written complaints should go to the Consumer Affairs post office box below rather than the street address, since that is the mail stream Nissan’s customer relations team actually works from. If you only want to confirm the registered business entity, our Tennessee business search guide explains how to look up Nissan North America in the state’s corporate records.
Phone Contacts
Nissan runs separate lines for owners, financing, electric vehicles, and commercial fleets, and calling the right one avoids a transfer. Every number below is published on Nissan’s official contact page; all hours are Central Time unless noted:
- Consumer Affairs (general questions and complaints): 1-800-647-7261 (1-800-NISSAN-1) — Monday–Friday 7:00 AM–8:00 PM
- Roadside assistance: 1-800-225-2476 — 24 hours a day, 7 days a week
- NMAC retail financing: 1-800-456-6622 — Monday–Friday 7:00 AM–7:00 PM
- NMAC lease accounts: 1-800-777-7018 — Monday–Friday 7:00 AM–7:00 PM
- End-of-lease questions: 1-800-778-4211 — Monday–Friday 8:00 AM–6:00 PM
- Nissan Owner Services (NissanConnect, owner portal): 1-855-426-6628 — Monday–Friday 8:00 AM–7:00 PM
- EV customer support (LEAF, ARIYA): 1-877-664-2738 (1-877-NO-GAS-EV) — Monday–Friday 11:00 AM–7:00 PM
- Commercial vehicles: 1-877-647-6281 (1-877-NIS-NCV1) — Monday–Friday 7:00 AM–7:00 PM
- Privacy / Do Not Sell My Info: 1-800-647-2272 (1-800-NIS-CCPA) — Monday–Friday 9:00 AM–5:00 PM Pacific
Customer Service and Support Channels
Phone is not the only way in. The MyNISSAN app and owner portal hold your warranty details, service history, recall status, and NissanConnect subscriptions in one place, and Nissan’s contact page offers a “Chat Now” option plus a text line at 615-675-9353 for owners who would rather not sit in a phone queue. For anything involving a specific vehicle, have the 17-character VIN ready — every Nissan department will ask for it first, and it lets the agent see your warranty coverage and any open recalls immediately.
On social media, Nissan USA answers public questions through its verified @NissanUSA accounts on X, Facebook, and Instagram, but the team will move you to a private channel before discussing a VIN or an account. Warranty repairs, recalls, and service must go through a franchised dealer; Nissan’s dealer locator lets you filter by sales, service, and certified pre-owned. One practical tip: dealer-related complaints go much faster when you open a Consumer Affairs case first and give the dealer the case number, because it creates a record the regional office can see.
Mailing Addresses for Complaints and Finance Payments
Nissan publishes separate mailing addresses for consumer complaints and for its finance company, and using the wrong one is the most common reason a letter or payment goes unanswered. These are the official addresses from Nissan’s contact page:
| Consumer Affairs (complaints, warranty disputes) | Nissan North America, Inc., Consumer Affairs Department, P.O. Box 685003, Franklin, TN 37068-5003 |
| NMAC payments and correspondence | Nissan Motor Acceptance Company, P.O. Box 660360, Dallas, TX 75266 |
| NMAC overnight / courier delivery | Nissan Motor Acceptance Company, 8900 Freeport Parkway, Irving, TX 75063 |
| Corporate headquarters (executive mail only) | Nissan North America, Inc., One Nissan Way, Franklin, TN 37067 |
Company Background
Nissan Motor Co., Ltd. was established on December 26, 1933, in Japan, and its Datsun-badged cars reached the United States in the late 1950s; the American sales company that became Nissan North America was founded in Gardena, California in 1960. The company built its first U.S. assembly plant in Smyrna, Tennessee in 1983 and switched its American brand name from Datsun to Nissan the same decade. A 1999 alliance with Renault, led by Carlos Ghosn, rescued the company from near-bankruptcy and turned it into one of the world’s largest automakers; the Renault–Nissan–Mitsubishi Alliance continues today in a looser form. Nissan also owns the luxury brand INFINITI, which Nissan North America distributes alongside the Nissan brand in the United States.
Nissan trades on the Tokyo Stock Exchange under securities code 7201, with American depositary receipts quoted over the counter as NSANY. According to the company’s official corporate profile, it employed 120,079 people on a consolidated basis as of March 31, 2026 — down sharply from earlier years, because the Re:Nissan recovery plan announced in May 2025 is cutting roughly 20,000 jobs and consolidating vehicle plants worldwide. The most visible symbol of that plan is the global headquarters itself: in November 2025 Nissan confirmed the sale and 20-year leaseback of its Yokohama head office, with proceeds reinvested in the business. Press reports put the price at about 97 billion yen (roughly US$630 million), paid by the auto-parts supplier Minth Group. Nissan says its headquarters stays in Yokohama and that employees and operations are unaffected.
Leadership
Ivan Espinosa is president and chief executive officer of Nissan Motor Co., Ltd. The former chief planning officer was appointed representative executive officer, president, and CEO effective April 1, 2025, succeeding Makoto Uchida, according to Nissan’s leadership announcement. In the Americas, Christian Meunier has been chairman of Nissan Americas since January 1, 2025, leading more than 40,000 employees across North and South America from the Franklin headquarters; he returned to Nissan after serving as global CEO of Jeep at Stellantis. State corporate filings list Nissan North America, Inc. as a Delaware corporation (it was historically organized in California), registered in Tennessee as a foreign corporation — our Delaware business search guide covers how to look up corporate registrations there.
Key Office Locations
Franklin is the administrative center, but most of Nissan’s American employees work at its three manufacturing sites, which together employ more than 15,000 people according to Nissan’s about page. The Smyrna Vehicle Assembly Plant (983 Nissan Drive, Smyrna, TN 37167) was Tennessee’s first auto plant, has an annual capacity of 640,000 vehicles, employs more than 5,700 people, and is the largest U.S. manufacturing site in Nissan’s network; it passed 15 million vehicles built in March 2024. The Canton Vehicle Assembly Plant (300 Nissan Drive, Canton, MS 39046) builds the Frontier pickup and marked its one-millionth Frontier in June 2026. The Decherd Powertrain Plant (520 Nissan Powertrain Drive, Decherd, TN 37324) supplies engines to both.
Engineering is centered at the Nissan Technical Center North America in Farmington Hills, Michigan, with an advanced technology center in Santa Clara, California. NMAC, the captive finance company, operates from Irving, Texas, and Nissan Canada is headquartered in Mississauga, Ontario. All of these addresses appear on Nissan’s global North America facilities page.
Dealing with Customer Complaints
Start at the dealership, because that is where warranty and service work is actually performed. If the dealer cannot or will not fix the problem, call Nissan Consumer Affairs at 1-800-647-7261, give the VIN, the dealer name, and the repair-order numbers, and write down the case number you are assigned. Consumer Affairs can authorize goodwill repairs, involve the regional field engineer, and mediate between you and the dealer. If the case stalls, put the complaint in writing to Nissan Consumer Affairs, P.O. Box 685003, Franklin, TN 37068-5003, quoting the case number — written complaints are logged and routed to an escalation team, and the letter becomes evidence later.
Because Nissan is a vehicle manufacturer, safety problems have a federal route that other companies’ customers do not: report a suspected defect to the National Highway Traffic Safety Administration at nhtsa.gov or through the Vehicle Safety Hotline at 1-888-327-4236. NHTSA complaints feed directly into recall investigations. For sales, advertising, or financing disputes, file with the Federal Trade Commission at reportfraud.ftc.gov and your state attorney general. If a new vehicle has a defect the dealer has repeatedly failed to fix, your state’s lemon law may entitle you to a replacement or refund; for smaller money disputes, arbitration or small-claims court remains the option of last resort.
Summary
Nissan’s U.S. headquarters is Nissan North America at One Nissan Way, Franklin, TN 37067, while the global parent is run from Yokohama, Japan. For almost any customer need, though, the corporate office is the wrong door: call Consumer Affairs at 1-800-647-7261 on weekdays, roadside assistance at 1-800-225-2476 any time, NMAC at 1-800-456-6622 for financing, and write to P.O. Box 685003 in Franklin when you need a complaint on paper. Looking for another company’s corporate contacts? Browse our other headquarters guides.
Frequently Asked Questions
Where is Nissan’s headquarters located?
Nissan’s U.S. and Americas headquarters is at One Nissan Way, Franklin, TN 37067. The global headquarters of Nissan Motor Co., Ltd. is at 1-1 Takashima 1-chome, Nishi-ku, Yokohama, Japan.
What is Nissan’s customer service phone number?
Call Nissan Consumer Affairs at 1-800-647-7261 (1-800-NISSAN-1), Monday through Friday, 7:00 AM to 8:00 PM Central. Roadside assistance is available 24/7 at 1-800-225-2476.
How do I contact Nissan corporate office to complain?
Open a case with Consumer Affairs by phone first, then write to Nissan North America, Consumer Affairs Department, P.O. Box 685003, Franklin, TN 37068-5003, quoting your case number and VIN.
Who is the CEO of Nissan?
Ivan Espinosa has been president and CEO of Nissan Motor Co., Ltd. since April 1, 2025. Christian Meunier is chairman of Nissan Americas, based in Franklin, Tennessee.
Did Nissan sell its headquarters?
Yes. In November 2025 Nissan confirmed the sale and 20-year leaseback of its global headquarters building in Yokohama under the Re:Nissan restructuring plan. The company continues to operate from the same building, and the U.S. headquarters in Franklin was not affected.
Where do I mail a Nissan car payment?
Send NMAC loan or lease payments to Nissan Motor Acceptance Company, P.O. Box 660360, Dallas, TX 75266, or use the overnight address at 8900 Freeport Parkway, Irving, TX 75063. Do not mail payments to the Franklin headquarters.