The Progressive headquarters address and phone number are the two things most people land here for, so here they are up front: The Progressive Corporation is headquartered at 300 North Commons Blvd., Mayfield Village, Ohio 44143, and the main customer service and claims number is 1-800-776-4737 (1-800-PROGRESSIVE), answered 24/7. Below you will find the full contact picture: every verified phone line, the correct mailing addresses, what changed about the headquarters address in the company’s latest SEC filings, and the escalation steps that actually work when a claim or billing dispute stalls.
| Headquarters | 300 North Commons Blvd., Mayfield Village, OH 44143, United States |
| Corporate office | The Progressive Corporation, 300 North Commons Blvd., Mayfield Village, OH 44143 (executive campus — no walk-in customer service) |
| Former listed address | 6300 Wilson Mills Road, Mayfield Village, OH 44143 (same campus; official filings now use 300 North Commons Blvd.) |
| Customer service & claims | 1-800-776-4737 (24 hours a day, 7 days a week) |
| Commercial lines | 1-888-240-9839 (24 hours on weekdays) |
| Corporate switchboard | (440) 461-5000 |
Progressive Headquarters Location and Contact Information
Progressive’s corporate office sits on a sprawling suburban campus in Mayfield Village, Ohio, about 15 miles east of downtown Cleveland, where the company has been based since 1974. If your records show 6300 Wilson Mills Road, that address is not wrong so much as outdated: it was the official headquarters address on Progressive’s SEC filings for decades, but starting with the annual report filed in early 2025 the company lists 300 North Commons Blvd., Mayfield Village, OH 44143 as its principal executive offices. Both buildings are part of the same Mayfield Village campus, and the company’s own contact page now uses 300 North Commons Blvd. for all corporate mail.
Keep in mind that the headquarters is an executive and administrative campus, not a service center. There is no walk-in counter for policyholders, and mailing a payment or a claim document there will only slow things down. For anything involving your policy, start with the 24/7 phone lines, the Progressive app, or your independent agent — the corporate address is for formal correspondence, executive complaints, and legal notices.
Phone Contacts
Progressive publishes a short list of numbers, and unlike many insurers its main lines run around the clock. These come from the company’s official contact page and its latest annual report:
- Customer service & claims: 1-800-776-4737 (1-800-PROGRESSIVE) — 24/7 for reporting accidents, filing claims, policy changes, billing, and roadside assistance
- General customer service (alternate): 1-888-671-4405 — 24/7, same menu of policy and claims services
- Auto quotes: 1-877-777-1783 — Monday–Friday, 8:00 a.m. to 8:00 p.m. ET
- Commercial lines: 1-888-240-9839 — 24 hours Monday–Friday; weekends 6:30 a.m. to 2:00 a.m. ET
- Servicio en español: 1-833-951-4271 — customer service daily 6:00 a.m. to midnight ET
- Fraud or identity theft: 1-888-288-0770 — daily, 7:00 a.m. to 10:00 p.m. ET
- Corporate switchboard: (440) 461-5000 — the headquarters number listed on Progressive’s SEC filings
Customer Service and Support Channels
Phone is only one door in. The Progressive app handles most day-to-day tasks — payments, ID cards, coverage changes, photo estimates, and full claim reporting — and the Chat now option on progressive.com connects to the same service team behind the phone lines. Policyholders who bought through an independent agent can also route changes and questions through that agent, which is often the fastest path for coverage rewrites. On social media, the official @Progressive accounts on Facebook, Instagram, X, YouTube, and TikTok respond to public questions, though anything involving your policy details will be moved to a private channel.
One practical tip: because the main lines never close, the usual “call at 8 a.m.” advice matters less here. If you are reporting a new claim, doing it in the app or online is usually quicker than the phone queue, and the claim lands in the same system either way.
Mailing Addresses
Progressive publishes two corporate mailing addresses. Use them for written correspondence only — payments and claim documents go through your online account or the address printed on your bill:
- Corporate headquarters: The Progressive Corporation, 300 North Commons Blvd., Mayfield Village, OH 44143
- Investor relations: The Progressive Corporation, Investor Relations, 300 North Commons Blvd., Box W94, Mayfield Village, OH 44143
Company Background
Progressive was founded on March 10, 1937, in Cleveland by two young lawyers, Joseph Lewis and Jack Green, as Progressive Mutual Insurance Company — an auto insurer built around the then-novel idea that insurance could be convenient, including the industry’s first drive-in claims office. Under Peter B. Lewis, the founder’s son who became CEO in 1965, the company went public in 1971 and moved from downtown Cleveland to its current Mayfield Village headquarters in 1974. Progressive later became the first auto insurance group with a website (1995) and the first to sell a policy online in real time (1997).
Today The Progressive Corporation trades on the New York Stock Exchange as PGR, employs about 70,000 people, and counts more than 35 million policies in force across its personal auto, commercial, home, and specialty lines — making it one of the largest auto insurers in the United States. The holding company is incorporated in Ohio, the same state where it is headquartered; corporate records for Ohio companies are maintained by the Ohio Secretary of State.
Leadership
Progressive’s CEO and president is Tricia Griffith, who joined the company in 1988 as an entry-level claims representative and became its first female chief executive in 2016. Her executive team, listed on the company’s leadership page, runs the business from the Mayfield Village campus.
Key Office Locations
Progressive owned 38 buildings across the United States at the end of 2025 — roughly a third of them claims offices — totaling about 3.3 million square feet, plus another 1.9 million square feet of leased space. Its most significant owned locations, per the latest annual report, are:
- Mayfield Village, Ohio and surrounding suburbs — the corporate headquarters campus
- Colorado Springs, Colorado — major operations hub
- St. Petersburg, Florida — major operations hub
Dealing with Customer Complaints
Most Progressive disputes get resolved on the first call, but when one does not, escalate in this order:
- Call customer service first. Dial 1-800-776-4737 and ask for a supervisor if the front-line answer does not resolve it. Write down the claim or case number, the date, and the representative’s name.
- Write to the corporate office. A concise letter to The Progressive Corporation, 300 North Commons Blvd., Mayfield Village, OH 44143 — stating your policy number, what happened, and the specific remedy you want — gets routed to an escalation team.
- File with your state insurance department. Insurance is regulated by the states, not the federal government — the CFPB does not handle insurance complaints. Every state has an insurance commissioner or department of insurance with a formal complaint process that insurers must answer; find yours through the NAIC consumer portal at naic.org. For complaints against the company in its home state, that is the Ohio Department of Insurance.
- Small claims or appraisal. For a disputed claim value, invoke the appraisal provision written into most auto and home policies, or take the dispute to small-claims court — no lawyer required in most states.
Summary
Progressive’s headquarters address and phone number, in one line: 300 North Commons Blvd., Mayfield Village, OH 44143 and 1-800-776-4737, staffed 24/7. Use the phone lines, app, or chat for anything involving your policy; save the corporate address for written escalations and formal notices; and remember that your state’s insurance department — not a federal agency — is the regulator with real leverage if a dispute goes the distance. For corporate contact details on other major companies, browse our full headquarters directory.
Frequently Asked Questions
Where is Progressive’s headquarters?
Progressive is headquartered in Mayfield Village, Ohio, a suburb about 15 miles east of Cleveland. The company has been based there since 1974.
What is Progressive’s headquarters address and phone number?
The Progressive Corporation, 300 North Commons Blvd., Mayfield Village, OH 44143. The main customer service and claims number is 1-800-776-4737 (24/7); the corporate switchboard is (440) 461-5000.
Is 6300 Wilson Mills Road still Progressive’s address?
6300 Wilson Mills Road was Progressive’s listed headquarters address for decades, and the building remains part of the Mayfield Village campus. Since early 2025, however, the company’s SEC filings and contact pages list 300 North Commons Blvd. as the official corporate address.
Who is the CEO of Progressive?
Tricia Griffith has been Progressive’s CEO and president since 2016. She started at the company in 1988 as a claims representative.
Who owns Progressive?
The Progressive Corporation is a public company owned by its shareholders and traded on the New York Stock Exchange under the ticker PGR. No single parent company owns it.
How do I file a complaint against Progressive?
Start with customer service at 1-800-776-4737, then write to the corporate office in Mayfield Village if needed. If the company’s answer still falls short, file a formal complaint with your state’s department of insurance through the NAIC consumer portal — insurance is state-regulated, so that is the regulator with authority over Progressive.