Public Storage headquarters has a new home. After five decades in Glendale, California, the world’s largest self-storage company relocated its corporate headquarters to 2811 Internet Boulevard in Frisco, Texas, in early 2026. Below you will find everything you need to reach the company: the current corporate office address, verified customer service phone numbers, and the escalation steps that actually work when a billing dispute, lien notice, or auction issue is not getting resolved.
| Headquarters | 2811 Internet Boulevard, Frisco, TX 75034, United States |
| Corporate office phone | (469) 649-9486 (corporate switchboard — not a customer service line) |
| Former headquarters | 701 Western Avenue, Glendale, CA 91201 (headquarters relocated in February 2026; a long-term Glendale office remains) |
| Customer service phone number | 1-800-742-8048 |
| Reservations | 1-800-688-8057 |
Public Storage Headquarters Location and Contact Information
Public Storage is headquartered at 2811 Internet Boulevard, Frisco, TX 75034, in the Dallas metropolitan area. This is a very recent change: the company announced in February 2026 — as part of a sweeping leadership transition it calls “PS4.0” — that it would move its corporate headquarters from Glendale, California to North Dallas, citing the depth of talent and innovation in that market. The Frisco address now appears as the principal executive office on the company’s SEC filings, which also list (469) 649-9486 as the corporate telephone number.
The longtime headquarters at 701 Western Avenue in Glendale, California is not disappearing — Public Storage says it intends to maintain a long-term presence there. Keep in mind that the corporate office is an executive location, not a storage facility: you cannot rent a unit, make a payment, or get walk-in customer service there. For anything involving your unit, start with your local property or the phone numbers below.
Phone Contacts
Public Storage routes almost everything through two national numbers, and calling the right one saves a transfer. These numbers come from the company’s official contact page and website:
- Customer service (existing customers): 1-800-742-8048 — billing questions, account changes, payment issues, and general help with an active rental
- Reservations (new rentals): 1-800-688-8057 — reserve a unit at any location free of charge, with no obligation
- Corporate office: (469) 649-9486 — the corporate switchboard listed on SEC filings; use it for business matters, not customer service
- Your local property: every facility lists its own direct number on its publicstorage.com location page — the on-site manager is often the fastest fix for gate codes, access hours, and billing surprises
Customer Service and Support Channels
Phone is not the only way in. The Public Storage app handles most day-to-day tasks without a hold queue: it opens facility gates from your phone, pays bills, updates autopay, and manages your account. The same functions live in the “Your Account” portal on publicstorage.com, and the company’s help center at help.publicstorage.com offers online chat plus searchable answers on everything from insurance claims to vacating a unit.
On social media, Public Storage maintains verified accounts on Facebook, Instagram, TikTok, LinkedIn, YouTube, and Pinterest, though account-specific problems will always be moved to a private channel. One practical tip: for gate codes, access issues, billing adjustments, and move-out questions, the on-site property manager at your facility can usually resolve things faster than the national line — and a rate increase or fee is easier to discuss with the person who manages the property.
Company Background
B. Wayne Hughes founded Public Storage in 1972, and the bright-orange doors became the largest self-storage brand in the world. Today the company is a real estate investment trust (REIT) and a member of the S&P 500, trading on the New York Stock Exchange under the ticker PSA. As of mid-2026, Public Storage owned interests in 3,196 self-storage facilities across 40 states with about 231 million net rentable square feet, managed roughly 388 more facilities for third parties, and reported about 5,770 employees serving well over two million customers. It also owns a 35% stake in Shurgard Self Storage, which operates 335 facilities across seven Western European countries.
February 2026 marked the biggest shake-up in the company’s history. Alongside the headquarters move to Texas, Public Storage unveiled “PS4.0” — its fourth generation of leadership — with a new operating platform, a new incentive structure, and a nearly complete change of the executive bench.
Leadership
Tom Boyle became Chief Executive Officer on April 1, 2026, succeeding Joe Russell, who retired after a decade leading the company. Boyle previously served as Public Storage’s Chief Financial and Investment Officer. Joe Fisher joined as President and Chief Financial Officer, and Welltower CEO Shankh Mitra took over as non-executive Chairman of the Board. Public Storage is organized as a Maryland REIT — a common structure for real estate trusts — so its formation documents are on file with that state; our Maryland business search guide covers how to look up entities there.
Key Office Locations
The Frisco, Texas headquarters is now the corporate home, but Glendale, California remains a significant hub: the company has said it will keep a long-term presence at its former base, where operations were anchored at 701 Western Avenue since the 1970s. You can verify Public Storage’s registered California entities through the state registry — our California business search guide explains how. In Europe, affiliate Shurgard Self Storage (listed separately on Euronext Brussels) runs the brand’s international footprint from Belgium, while in the United States the 3,500+ orange-doored properties in 40 states double as the company’s true customer-facing offices.
Dealing with Customer Complaints
Most complaints about Public Storage involve billing — rate increases after move-in, fees, insurance charges — or lien and auction procedures when an account falls behind. Start with the standard channels: talk to your on-site property manager first, then call 1-800-742-8048, and keep a record of dates, names, and what was promised. If the front line cannot resolve it, put the complaint in writing to the corporate office: Public Storage, 2811 Internet Boulevard, Frisco, TX 75034. A dated, written complaint creates the paper trail you will need for any further step.
Unlike airlines or banks, self-storage has no dedicated federal regulator — the industry is governed mainly by state law, including the lien statutes that control when a storage company may auction a delinquent unit. That makes your state attorney general’s consumer protection office the right escalation point for unresolved disputes, especially anything involving a lien sale or auction notice. Filing a complaint with the Better Business Bureau also gets a documented, public response. For unresolved money disputes, small-claims court remains an option of last resort — check your rental agreement first, since it may specify arbitration or a particular venue.
Summary
Public Storage’s headquarters now sits at 2811 Internet Boulevard, Frisco, TX 75034, after a half-century in Glendale, California — though nearly everything a customer needs happens through other channels: 1-800-742-8048 for customer service, 1-800-688-8057 for reservations, the app and Your Account portal for payments, and your state attorney general when escalation is needed. Looking for another company’s corporate contacts? Browse our other headquarters guides.
Frequently Asked Questions
Where is Public Storage’s headquarters located?
Public Storage is headquartered at 2811 Internet Boulevard, Frisco, TX 75034, in the Dallas metropolitan area. The company relocated from Glendale, California in early 2026.
Did Public Storage move its headquarters?
Yes. In February 2026 Public Storage announced it was moving its corporate headquarters from 701 Western Avenue, Glendale, California to Frisco, Texas, while keeping a long-term presence in Glendale.
What is Public Storage’s customer service phone number?
Call 1-800-742-8048 for help with an existing rental, billing, or account questions. To reserve a new unit, call 1-800-688-8057.
What is the Public Storage corporate office phone number?
The corporate telephone number listed on Public Storage’s SEC filings is (469) 649-9486. It reaches the corporate office in Frisco, Texas — for customer service matters, use 1-800-742-8048 instead.
Who is the CEO of Public Storage?
Tom Boyle is Chief Executive Officer. He took over on April 1, 2026, succeeding Joe Russell, who retired after leading the company for a decade.
How do I file a complaint against Public Storage?
Start with your on-site property manager or 1-800-742-8048, then send a written complaint to Public Storage, 2811 Internet Boulevard, Frisco, TX 75034. If that fails, file with your state attorney general’s consumer protection office — storage lien and auction rules are state law — or with the Better Business Bureau.