Rivian headquarters is at 14600 Myford Road, Irvine, California, in Orange County. The electric truck maker runs its corporate, design, and executive functions from Irvine, builds every vehicle at its plant in Normal, Illinois, and is constructing a second factory outside Atlanta. Below you will find the verified corporate office address, the customer service phone number and support channels Rivian publishes on its own support site, the company’s other major offices, and the escalation path that works when a service complaint stalls.
| Headquarters | 14600 Myford Road, Irvine, CA 92606, United States |
| Corporate office | Rivian Automotive, Inc., 14600 Myford Road, Irvine, CA 92606 (executive offices — no vehicle service or sales) |
| Manufacturing plant | 100 N Rivian Motorway, Normal, IL 61761 |
| Customer service phone number | 1-888-748-4261 (888-RIVIAN1) |
| Customer service email | [email protected] |
Rivian Headquarters Location and Contact Information
Rivian Automotive, Inc. lists 14600 Myford Road, Irvine, California 92606 as the address of its principal executive offices on its most recent quarterly report to the SEC, filed July 30, 2026, and the same address appears on the company’s official legal entities page. One detail worth knowing: several business directories and even the SEC’s own company profile show the ZIP code as 92618, but Rivian’s own filings and website consistently use 92606. Use 92606 when writing to the company.
The Irvine campus is an executive and engineering location, not a dealership or service center. Rivian sells directly to customers, so there is no walk-in sales counter at headquarters, and vehicles are not serviced there. If you need a test drive, a delivery appointment, or repair work, the company routes everything through the Rivian app and its network of service centers, mobile service vans, and retail “Spaces” — see the official support site for the closest location.
Phone Contacts
Rivian keeps its phone list short. These are the only contacts the company publishes on its official support page and in its SEC filings:
- Customer service: 1-888-748-4261 (888-RIVIAN1) — the main number, also listed as the corporate telephone number on Rivian’s SEC filings
- Email: [email protected] — Rivian says it typically responds within one business day
- Roadside assistance: requested from inside the Rivian app, which shares your vehicle’s location and diagnostics with the roadside team
Customer Service and Support Channels
For most owners the Rivian app is the front door. It is where you schedule service, request mobile service or roadside assistance, track a delivery, and manage charging and vehicle settings. Because the app already knows your VIN and can pull diagnostics from the vehicle, a service request started there usually moves faster than a cold phone call. Rivian also offers live chat on its support site, with an on-screen estimate of the current wait time before you begin.
For in-person help, Rivian operates a growing network of service centers, mobile service vans that come to your driveway, and retail Spaces where you can see vehicles and take a demo drive. All of these are booked through the app or the support site rather than by dropping in. One practical tip: have your VIN and, for an existing issue, your case number ready before you call — and weekday mornings are typically the quietest time to reach a person.
Company Background
RJ Scaringe founded Rivian in 2009, shortly after finishing his doctorate at MIT, with the goal of building electric vehicles that would speed the shift away from fossil fuels. The company spent most of its first decade in stealth, developing the skateboard platform that underpins every Rivian today. In 2017 it bought a shuttered Mitsubishi assembly plant in Normal, Illinois, and in 2018 it unveiled the R1T pickup and R1S SUV at the Los Angeles Auto Show. Amazon became Rivian’s first commercial customer, placing an initial order for 100,000 electric delivery vans, and the company went public on the Nasdaq in November 2021 under the ticker RIVN.
Rivian’s lineup now covers the R1T pickup, the three-row R1S SUV, the commercial van it builds for Amazon and other fleets, and the midsize R2 SUV, which reached its first public customers on June 9, 2026. A smaller R3 crossover is planned for the Georgia plant. According to its 2025 annual report, Rivian produced 42,284 vehicles and delivered 42,247 in 2025, and employed 15,232 people across North America and Europe at year end. Momentum picked up in 2026: the company delivered 12,194 vehicles in the second quarter alone and raised its full-year outlook to 65,000–70,000 deliveries as R2 volumes ramped.
Leadership
RJ Scaringe remains Founder and Chief Executive Officer and is the company’s public face, from product launches to earnings calls. Rivian Automotive, Inc. was incorporated in Delaware on March 26, 2015, so the corporate registration lives in Delaware even though the business is run from California. Our Delaware business search guide explains how to look up the Delaware registration, and the California business search guide covers the foreign-corporation filing that lets the company operate from Irvine.
Key Office Locations
Irvine is the official headquarters, but Rivian’s largest site by far is the Normal, Illinois factory at 100 N Rivian Motorway, an approximately 7.5 million square foot plant that Rivian owns outright and that can build up to 215,000 vehicles a year. Every R1T, R1S, R2, and commercial van sold today comes off that line. A second plant, the Stanton Springs North facility near Social Circle, Georgia, broke ground on September 16, 2025; Rivian expects to start customer vehicle production there in 2028 and, when both phases are complete, to reach 400,000 vehicles a year with about 7,500 employees. To support the Georgia project, the company opened an East Coast headquarters in Atlanta in October 2025, taking the top floor of 667 Auburn Ave NE next to the BeltLine for roughly 500 staff.
Engineering is spread across several hubs. Rivian’s company page lists offices in Palo Alto (home of its AI and autonomy team), Plymouth, Michigan, Los Angeles, Wittmann, Arizona, and Vancouver, Canada, plus European offices in Amsterdam, Belgrade, and London, where the company announced an AI-focused autonomy hub in July 2025. Its Illinois presence also includes an insurance subsidiary registered at the Normal plant address.
Dealing with Customer Complaints
Start where Rivian wants you to start: open a case in the app or call 1-888-748-4261, and write down the date, the case number, and the name of the representative. Most service disputes — a missed mobile-service appointment, a repair that did not fix the problem, a delivery date that keeps slipping — are resolved at this level if you keep one case open rather than opening several. If the front line cannot fix it, put the complaint in writing to the corporate office: Rivian Automotive, Inc., 14600 Myford Road, Irvine, CA 92606. A dated letter that summarizes the case history and states exactly what you want tends to get routed to an escalation team rather than back into the general queue.
Because Rivian is an automaker, the federal regulator depends on the type of problem. Anything that could be a safety defect — brakes, steering, airbags, battery fires, driver-assistance behavior — should also be reported to the National Highway Traffic Safety Administration at nhtsa.gov or by calling the Vehicle Safety Hotline at 888-327-4236 (Monday to Friday, 8 AM–8 PM Eastern). NHTSA complaints are public and feed directly into recall investigations. For non-safety issues such as deposits, pricing, or advertising claims, file with the Federal Trade Commission at reportfraud.ftc.gov and with your state attorney general’s consumer protection office. As a last resort, check your purchase agreement for its dispute-resolution terms; small-claims court remains an option for money disputes within your state’s limit.
Summary
Rivian’s headquarters is at 14600 Myford Road, Irvine, CA 92606, while its vehicles are built in Normal, Illinois, with a Georgia plant on the way for 2028. For anything involving your vehicle, the Rivian app and 1-888-748-4261 are the channels that actually get results; the Irvine office is for written escalations, and NHTSA is the place to report safety concerns. Looking for another company’s corporate contacts? Browse our other headquarters guides.
Frequently Asked Questions
Where is Rivian’s headquarters located?
Rivian Automotive, Inc. is headquartered at 14600 Myford Road, Irvine, California 92606, United States, the address listed on its SEC filings.
What is Rivian’s customer service phone number?
Call 1-888-748-4261 (888-RIVIAN1), the number Rivian lists on its support site and its SEC filings. Live chat and email ([email protected]) are also available through rivian.com/support.
Where are Rivian vehicles made?
All current Rivian vehicles are built at the company’s plant at 100 N Rivian Motorway in Normal, Illinois. A second factory near Social Circle, Georgia is under construction, with production expected to begin in 2028.
Who is the CEO of Rivian?
RJ Scaringe, who founded the company in 2009, is Rivian’s Founder and Chief Executive Officer.
Who owns Rivian?
Rivian is a publicly traded company listed on the Nasdaq under the ticker RIVN, so it is owned by its shareholders. Amazon has been a major investor since before the IPO and is also Rivian’s first commercial customer for electric delivery vans.
How do I file a complaint against Rivian?
Open a case in the Rivian app or call 1-888-748-4261 first. If that fails, write to the corporate office at 14600 Myford Road, Irvine, CA 92606. Report safety defects to NHTSA at nhtsa.gov or 888-327-4236, and other consumer issues to the FTC or your state attorney general.