Salesforce headquarters is at Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105 — the tallest building in San Francisco and the anchor of the company’s global operations. Below you will find the corporate office address as stated in the latest annual report, the verified sales and customer support phone numbers, how to actually get help with a Salesforce account, whether you can visit the tower’s famous top-floor Ohana Floor, and the steps that work when you need to escalate a complaint.
| Headquarters | Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States |
| Corporate office | Salesforce, Inc., 415 Mission Street, 3rd Floor, San Francisco, CA 94105 (executive offices; no walk-in customer support) |
| Former headquarters | The Landmark @ One Market, Suite 300, San Francisco, CA 94105 (older Salesforce pages still list it; the company moved to Salesforce Tower in 2018) |
| Sales and general inquiries | 1-800-664-9073 |
| Customer support (US and Canada) | 1-800-667-6389 (1-800-NO-SOFTWARE) |
| Slack sales | 1-800-707-9147 |
Salesforce Headquarters Location and Contact Information
Salesforce, Inc. lists its principal executive offices as Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, California 94105 in its annual report for fiscal 2026, filed with the SEC in March 2026. The company has been headquartered in the tower since it opened in January 2018, after roughly two decades at The Landmark @ One Market a few blocks away — an address that still turns up on some older Salesforce help pages, so do not be surprised if you see both. The 3rd Floor suite is the official mailing address for the corporation; Salesforce occupies dozens of floors above it.
Keep in mind that the corporate office is an executive location, not a customer service center. Salesforce sells cloud software to businesses, so there is no storefront, no walk-in help desk, and no counter where you can hand over a document. Technical support runs through online cases, and sales conversations start by phone or web form. If you need something from headquarters specifically — a legal notice, a formal written complaint, a records request — send it by mail to the address above, addressed to the relevant department (Legal, Privacy, Investor Relations, or Customer Success).
Phone Contacts
Salesforce publishes surprisingly few phone numbers, and most third-party directories list wrong or outdated ones. These numbers come from Salesforce’s own contact page and its privacy request page:
- Sales and general inquiries (“Need help now?”): 1-800-664-9073
- Customer support, USA and Canada: 1-800-667-6389 (1-800-NO-SOFTWARE) — existing customers with account access or login issues
- Public sector sales: 1-844-807-8829
- Slack sales: 1-800-707-9147
- Corporate switchboard: (415) 901-7000 — the registrant number listed on the SEC filing, not a customer service line
Support outside the United States and Canada uses regional numbers that Salesforce publishes in its help portal, so international customers should log in to Salesforce Help and look up the number for their country rather than dialing the U.S. line. Salesforce’s technical support hours and response targets depend on your Success Plan tier (Standard, Premier, or Signature), so the phone line is mainly useful for account access problems and for reaching your account executive.
Customer Service and Support Channels
For anything technical, the real front door is Salesforce Help (help.salesforce.com). Administrators and users log in with their Salesforce credentials, open a case describing the issue, and receive updates in the same portal. Cases are routed by product and severity, and your organization’s Success Plan determines how fast Salesforce commits to respond. Salesforce also points billing and technical questions to this portal rather than the sales line, so opening a case first usually saves a round of phone transfers.
Beyond formal support, the Trailblazer Community is Salesforce’s official user forum, where administrators, developers, and Salesforce employees answer configuration and how-to questions — often faster than a case for routine problems. Every paying customer also has an assigned account executive, who is the right person for contract, pricing, renewal, and relationship issues. For privacy matters, such as requesting or deleting personal data Salesforce holds about you, use the online privacy request form or call 1-800-667-6389. One practical tip: have your Salesforce Org ID and the exact product name (Sales Cloud, Service Cloud, Marketing Cloud, Slack, Tableau, MuleSoft) ready before you call or open a case, since each product has its own support queue.
Visiting Salesforce Tower and the Ohana Floor
Many people searching for Salesforce headquarters really want to know whether they can go up the tower. The short answer: the building is a private office tower, and the lobby is controlled by security, so there is no public observation deck you can walk into. The exception is the Ohana Floor on the 61st and top floor, which Salesforce describes on its Salesforce Tower San Francisco page as a hospitality space with 360-degree views of the Bay Area that can host up to 250 guests.
Salesforce makes the Ohana Floor available free of charge to nonprofit and charitable organizations for fundraisers, receptions, and events focused on humanitarian, social, educational, or environmental causes. The listed availability for San Francisco is Monday or Friday evenings from 5:30 p.m. to 8:00 p.m., and organizations apply through a request form on that page. Salesforce has also periodically opened the floor to the general public through free monthly tours since 2019; those are announced by Salesforce and fill up quickly, so check the official page for the current program before planning a trip. The tower’s crown is worth seeing from street level regardless: the top nine stories carry Jim Campbell’s “Day for Night” LED installation, which plays video art every evening after sunset and is visible across the city.
Company Background
Marc Benioff, Parker Harris, Dave Moellenhoff, and Frank Dominguez founded Salesforce in March 1999 in a rented San Francisco apartment, with a then-radical idea: deliver business software over the internet by subscription instead of installing it on company servers. The “No Software” slogan — still preserved in the 1-800-NO-SOFTWARE support number — became the rallying cry for what is now called software as a service. Salesforce went public on the New York Stock Exchange in June 2004 under the ticker CRM, a nod to the customer relationship management category it came to dominate.
The company grew through a string of large acquisitions: MuleSoft (integration, 2018), Tableau (analytics, 2019), Slack (collaboration, 2021), and Informatica (data management, 2025). In fiscal 2026, the year ended January 31, 2026, Salesforce reported total revenue of $41.5 billion, up 10 percent from $37.9 billion the year before, with subscription and support revenue making up about 95 percent of the total. The company employed 83,334 people as of January 31, 2026, and its headquarters footprint consists of roughly 1.0 million square feet of leased and owned office space in the San Francisco Bay Area, with a further 2.2 million square feet in the region that it subleases or holds available for lease. Salesforce Tower itself is owned by a real estate investment trust; Salesforce is the anchor tenant, not the landlord.
Leadership
Marc Benioff is Chair of the Board, Chief Executive Officer, and co-founder. He has been CEO since 2001 and signed the fiscal 2026 annual report in that capacity in March 2026, so any rumor that he has stepped down is simply wrong. Co-founder Parker Harris remains on the board and serves as Chief Technology Officer of Slack. Salesforce, Inc. is incorporated in Delaware, like most large U.S. public companies, with its operating headquarters in California; you can look up the corporate registration through the state registries, and our Delaware business search guide and California business search guide explain how.
Key Office Locations
Salesforce brands its major regional hubs as “Salesforce Towers,” each with its own Ohana Floor for community events. These are the addresses Salesforce lists on its Ohana Floors page. Like the headquarters, they are office buildings for employees and customer meetings, not service centers.
| Salesforce Tower San Francisco (HQ) | 415 Mission Street, San Francisco, CA 94105 |
| Salesforce Tower New York | 1095 Avenue of the Americas, New York, NY |
| Salesforce Tower Chicago | 333 West Wolf Point Plaza, Chicago, IL |
| Salesforce Tower Indianapolis | 1 East Ohio Street, Indianapolis, IN |
| Salesforce Tower Atlanta | 950 East Paces Ferry Road NE, Atlanta, GA |
| Salesforce Tower London | 110 Bishopsgate, London, United Kingdom |
| Salesforce Tower Dublin | 60 R801, North Dock, Dublin, Ireland |
| Salesforce Tower Tokyo | 1-1-3 Marunouchi, Chiyoda-ku, Tokyo, Japan |
The tower itself is a landmark. Designed by César Pelli and completed in 2018, it rises 1,070 feet over 61 floors, making it the tallest building in San Francisco and one of the tallest west of the Mississippi. It sits directly next to the Salesforce Transit Center and its rooftop Salesforce Park, a 5.4-acre public garden that is open daily and offers the best free vantage point of the tower’s base.
Dealing with Customer Complaints
Start with a support case in Salesforce Help, or call 1-800-667-6389 if you cannot log in, and record the case number, date, and the name of anyone you speak with. If the case stalls, ask for it to be escalated — support managers can raise the severity — and loop in your account executive at the same time, since AEs have internal channels that support agents do not. Most Salesforce disputes are contractual (billing, renewals, license counts, service credits), and the account team is where those get resolved.
If the front line cannot fix it, put the complaint in writing to Salesforce, Inc., 415 Mission Street, 3rd Floor, San Francisco, CA 94105, marked to the attention of the Legal Department or Customer Success. Written complaints to headquarters are logged and routed, and a dated letter creates the paper trail you will need for any next step. Because Salesforce is a software company rather than a bank or airline, there is no dedicated industry regulator, but you can report deceptive billing, unauthorized charges, or unfair practices to the Federal Trade Commission and to your state attorney general’s consumer protection office. Finally, check your Master Subscription Agreement or order form for its dispute-resolution clause — enterprise contracts often specify governing law and arbitration — and remember that small claims court remains an option for modest amounts.
Summary
Salesforce’s headquarters is Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, though almost everything a customer needs happens elsewhere: 1-800-664-9073 for sales, 1-800-667-6389 for U.S. and Canadian support, Salesforce Help for technical cases, and your account executive for contract issues. The tower’s Ohana Floor is open to nonprofits by request and occasionally to the public by tour, but it is not a walk-up observation deck. Looking for another company’s corporate contacts? Browse our other headquarters guides.
Frequently Asked Questions
Where is Salesforce’s headquarters located?
Salesforce, Inc. is headquartered at Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States, according to its fiscal 2026 annual report.
What is the Salesforce customer service phone number?
Customers in the United States and Canada can call 1-800-667-6389 (1-800-NO-SOFTWARE). For sales and general inquiries, call 1-800-664-9073. Technical support cases are opened at help.salesforce.com.
Who is the CEO of Salesforce?
Marc Benioff is Chair of the Board and Chief Executive Officer. He co-founded the company in 1999 and has been CEO since 2001.
Can you visit Salesforce Tower in San Francisco?
The tower is a private office building with no public observation deck. The 61st-floor Ohana Floor is available to nonprofits for events by request (Monday or Friday evenings) and has periodically been opened to the public through free monthly tours; check Salesforce’s Ohana Floor page for current availability.
Who owns Salesforce?
Salesforce is a publicly traded company listed on the New York Stock Exchange under the ticker CRM, so it is owned by its shareholders. It is incorporated in Delaware and headquartered in California.
How do I file a complaint against Salesforce?
Open a support case first, then escalate through your account executive. If that fails, write to the corporate office at 415 Mission Street, 3rd Floor, San Francisco, CA 94105, and report unfair or deceptive practices to the FTC at reportfraud.ftc.gov or your state attorney general.