Sam’s Club Headquarters

Sam’s Club runs its 600-plus warehouse clubs from a four-story home office at 2101 SE Simple Savings Drive, Bentonville, AR 72716 — a short drive from the brand-new Walmart campus that opened in 2025, but not on it. Below you will find everything you need to reach the club: the corporate office address, the verified member services phone numbers with their hours, the fastest support channels, the correct mailing addresses for complaints and privacy requests, and the escalation steps that actually work when a problem gets stuck.

Sam’s Club Headquarters Location and Contact Information

Sam’s Club is headquartered at 2101 SE Simple Savings Drive, Bentonville, AR 72716, in the same northwest Arkansas town that is home to its parent, Walmart Inc. The company lists this address on its own member privacy notice as the place to write for membership matters, and Walmart bought the 375,000-square-foot building — then addressed as 2101 SE 25th Street — back in 2008 specifically to house the Sam’s Club division. The street was later renamed Simple Savings Drive, a nod to the club’s founding pitch of simple, meaningful savings for members.

One point of confusion is worth clearing up. Walmart opened a sprawling new home office campus in Bentonville in January 2025 and has been moving its corporate teams there in phases, which has led some directories to assume Sam’s Club moved too. It did not: Walmart’s own new home office FAQ states that associates at the Sam’s Club Support office continue to work in their current building. The club did add a 37,000-square-foot innovation studio called Clubhouse to its Bentonville campus in 2024, connected to the main support building.

Keep in mind that the home office is an office building, not a club — there is no membership desk, returns counter, or walk-in customer service at 2101 SE Simple Savings Drive. For anything involving your membership card, a return, or an order, your local club or the phone numbers below will get you much further, much faster.

Phone Contacts

Sam’s Club keeps its phone directory short. The numbers and hours below come from the club’s official Contact Us page and membership pages (all times Central):

• Member services (membership, orders, returns, Sam’s Cash): 1-888-746-7726 — Mon–Sat 7 AM–11 PM, Sun 10 AM–8 PM
• Sam’s Club credit (Sam’s Club Mastercard and store credit, issued by Synchrony Bank): 1-866-220-0254
• Individual clubs (pharmacy, optical, tire & battery center): each club publishes its own direct number on its samsclub.com club page — use the club finder rather than the corporate line

Membership cancellations and refunds are handled through the same 1-888-746-7726 line or at any club’s membership desk.

Customer Service and Support Channels

Phone is not the only way in. The Sam’s Club help center at help.samsclub.com offers live chat every day from 7 AM to 11 PM Central — longer than the Sunday phone hours — plus self-service tools for order tracking, returns, and membership changes. The Sam’s Club app is where most members actually spend their time: it houses Scan & Go (scan items as you shop and skip the checkout line), curbside pickup and delivery orders, digital membership cards, and Sam’s Cash balances. For anything tied to a physical purchase, the membership desk at any club is often the fastest route of all, since returns, card replacements, and membership upgrades are handled on the spot.

On social media, Sam’s Club runs official accounts under the @SamsClub handle on X, Facebook, and Instagram, but these are marketing channels first — never post your membership number publicly. One practical tip: the member services line answers fastest right at 7 AM Central on weekdays, the moment it opens; Monday midday and weekend afternoons are the busiest windows.

Mailing Addresses for Complaints and Privacy Requests

Sam’s Club publishes two different Bentonville addresses, and sending a letter to the wrong one adds days of internal routing. Written complaints and membership correspondence go to the home office; privacy requests go to a Walmart compliance building on the new campus, per the club’s member privacy notice:

Membership Options and Fees

Because nearly every Sam’s Club question eventually comes back to the membership card, it helps to know the current tiers. These are the annual fees listed on the club’s membership page (introductory first-year discounts are offered periodically):

Both tiers carry a 100% satisfaction guarantee on membership: if you are unhappy, member services at 1-888-746-7726 or any club’s membership desk can cancel and refund the fee.

Company Background

Sam Walton opened the first Sam’s Wholesale Club in Midwest City, Oklahoma, in 1983 — the same year Costco opened its first warehouse in Seattle — borrowing the membership warehouse model that Price Club had pioneered in San Diego. The idea was to sell bulk goods to small-business owners at razor-thin margins, funded by an annual membership fee. The chain grew quickly by converting former Walmart and acquired warehouse locations, and it has been a division of Walmart Inc. from day one.

Today Sam’s Club is the second-largest membership warehouse club in the United States. Walmart’s annual report for the fiscal year ended January 31, 2026 puts the count at 601 clubs in 44 states plus Puerto Rico, with net sales of $93.0 billion; the club itself cites about 100,000 associates and more than 600 locations. At its April 2025 investment community meeting, Sam’s Club laid out a plan to open roughly 15 new clubs a year, remodel every existing club, and double its membership within a decade. Its private label, Member’s Mark, drove about half of merchandise sales growth over the prior two years, and the Member’s Mark product-testing community passed 150,000 participants in May 2026. Walmart Inc. trades on the New York Stock Exchange under the ticker WMT; Sam’s Club is reported as one of its three business segments rather than as a separate stock.

Leadership

Latriece Watkins has served as President and Chief Executive Officer of Sam’s Club since February 1, 2026. A Walmart veteran who joined the company as an intern in 1997 and most recently ran merchandising for Walmart U.S., she succeeded Chris Nicholas, who moved over to lead Walmart International in the same round of changes that made John Furner CEO of Walmart Inc. Corporate matters ultimately roll up to the parent: Walmart Inc. is incorporated in Delaware, and our Delaware business search guide covers how to look up corporate registrations there. The operating company behind samsclub.com is Sam’s West, Inc.; our Arkansas business search guide explains how to check a company’s registration with the Arkansas Secretary of State.

Key Office Locations

The Bentonville home office is the nerve center, housing the club’s executive team, merchandising, membership, technology, and eCommerce groups, along with the Clubhouse design studio. Because Sam’s Club is a Walmart division, it also leans on the parent’s infrastructure: the Walmart headquarters on the new 350-acre campus at 1 Customer Drive, Walmart’s technology hubs, and the Walmart fulfillment network that now ships Sam’s Club online orders nationally. Sam’s Club also operates in China and Mexico through Walmart’s international arm, and Walmart International is run from the same Bentonville area. None of these corporate locations handle member service, which is centralized through the phone, chat, and club channels above.

Dealing with Customer Complaints

Start local. For anything that happened inside a club, ask for the club manager — managers have wide authority to refund, replace, or credit on the spot. For online orders, membership billing, or a dispute the club cannot fix, call 1-888-746-7726 or open a live chat, and keep a record of the date, the representative’s name, and any case number. Sam’s Club backs both merchandise and the membership fee with a 100% satisfaction guarantee, so most disputes end at this level.

If the front line cannot resolve the problem, put the complaint in writing to the home office: Sam’s Club, Attention: Membership Services, 2101 SE Simple Savings Drive, Bentonville, AR 72716-0745. Written complaints to headquarters are logged and routed to an escalation team. Beyond that, you can file a report with the Federal Trade Commission at ReportFraud.ftc.gov and with your state attorney general — in Sam’s Club’s home state that is the Arkansas Attorney General, whose consumer protection division (hotline 1-800-482-8982) forwards complaints to the company for a response. For unresolved money disputes, small-claims court remains an option of last resort.

Summary

Sam’s Club’s headquarters sits at 2101 SE Simple Savings Drive, Bentonville, AR 72716 — still in its own building, not on Walmart’s new campus — though almost everything a member needs happens through other channels: 1-888-746-7726 for member services, 1-866-220-0254 for Sam’s Club credit, live chat and the app for orders, the club membership desk for returns and refunds, and the FTC or your state attorney general if escalation ever becomes necessary. Looking for another company’s corporate contacts? Browse our other headquarters guides.

Frequently Asked Questions

Where is Sam’s Club’s headquarters located?

Sam’s Club is headquartered at 2101 SE Simple Savings Drive, Bentonville, AR 72716, United States — a few minutes from Walmart’s home office in the same city.

Did Sam’s Club move to Walmart’s new headquarters?

No. Walmart’s new home office campus at 1 Customer Drive opened in 2025, but Walmart says associates at the Sam’s Club Support office continue to work in their current building on Simple Savings Drive.

What is Sam’s Club’s customer service phone number?

Call 1-888-746-7726 for member services (Mon–Sat 7 AM–11 PM CT, Sun 10 AM–8 PM CT). For a Sam’s Club credit card, call 1-866-220-0254.

How do I contact the Sam’s Club corporate office?

Write to Sam’s Club, Attention: Membership Services, 2101 SE Simple Savings Drive, Bentonville, AR 72716-0745. The home office is not a club — membership and order issues are handled by phone, chat, or at your local club.

Who is the CEO of Sam’s Club?

Latriece Watkins is President and CEO of Sam’s Club. She took over on February 1, 2026, succeeding Chris Nicholas, who now leads Walmart International.

Who owns Sam’s Club?

Sam’s Club is a division of Walmart Inc., the publicly traded retailer listed on the New York Stock Exchange under the ticker WMT. It has been part of Walmart since Sam Walton opened the first club in 1983.