Southwest Airlines has called the same corner of Dallas home for more than five decades. The airline’s headquarters sits at 2702 Love Field Drive, Dallas, TX 75235, right on the edge of Dallas Love Field airport, where its first flights took off in 1971. Below you will find everything you need to reach the company: the corporate office address, verified customer service phone numbers, the official mailing address for written complaints, and the escalation steps that actually get results.
| Headquarters | 2702 Love Field Drive, Dallas, TX 75235, United States |
| Corporate office | Southwest Airlines Co., P.O. Box 36611, Dallas, TX 75235-1611 (executive offices — not a customer service location) |
| Customer service phone number | 1-800-435-9792 (1-800-I-FLY-SWA) |
| Customer Relations | 1-855-234-4654 (refunds, complaints, and commendations) |
| Rapid Rewards | 1-800-445-5764 |
| Baggage | 1-888-202-1024 |
Southwest Airlines Headquarters Location and Contact Information
Southwest Airlines Co. is headquartered at 2702 Love Field Drive, Dallas, TX 75235. The building sits directly beside Dallas Love Field, the close-in city airport the company has flown from since day one — a deliberate choice that still shapes the airline’s identity. In its filings with the Securities and Exchange Commission, the company lists its principal executive offices as P.O. Box 36611, Dallas, Texas 75235-1611, which is the mailing address for the same Love Field campus.
Keep in mind that the headquarters is a corporate campus, not a place to buy tickets or resolve a booking — there is no walk-in customer service at Love Field Drive. For anything travel-related, use the phone numbers below or the airline’s official Help Center. If you need to put something in writing, Southwest’s published correspondence address is Southwest Airlines, P.O. Box 36647-1CR, Dallas, Texas 75235.
The campus itself tells the company’s story. Southwest is the only major U.S. airline headquartered on the grounds of the airport it grew up at — executives, schedulers, and training facilities all sit within sight of the runways at Love Field. Over the past decade the airline has expanded the campus with new office and training buildings, but the official headquarters address has never changed: 2702 Love Field Drive, the same address that appears in the company’s annual reports year after year.
Phone Contacts
Southwest keeps its phone menu simpler than most airlines, but it still pays to dial the right department. These numbers come from the airline’s official contact pages:
- Customer service and reservations: 1-800-435-9792 (1-800-I-FLY-SWA) — book, change, or cancel flights and request past receipts
- Customer Relations: 1-855-234-4654 — refund requests, complaints, commendations, and Rapid Rewards account inquiries
- Rapid Rewards customer service: 1-800-445-5764
- Baggage: 1-888-202-1024 — delayed, damaged, or lost bags
- SWABIZ corporate travel: 1-888-479-2249 — Monday through Friday, 7:00 a.m. to 9:00 p.m. CT
Customer Service and Support Channels
The phone is rarely the fastest door in. The Southwest app handles check-in, flight status, same-day standby, and rebooking during disruptions, and it includes a live chat option that connects to an agent without a hold queue. During large weather events, chat and the app’s self-service rebooking tools are usually quicker than calling.
On social media, the airline’s customer care team monitors @SouthwestAir on X and the official Facebook page, and public posts tend to get fast responses on heavy travel days. At the airport, ticket counter and gate agents can rebook you on the spot — often the best move when a flight has just been cancelled and phone queues are surging. One practical tip: if you do call, weekday mornings consistently have the shortest waits.
Mailing Addresses for Letters and Complaints
Southwest publishes one official mailing address for customer correspondence, and it is not the street address of the headquarters building. Letters, complaint follow-ups, and documentation should go to the Customer Relations P.O. Box below — mail sent there is logged and routed to the right team. The executive-office box is the address the company lists in its SEC filings; use it only for corporate (non-customer) matters.
| Customer correspondence and complaints | Southwest Airlines, P.O. Box 36647-1CR, Dallas, Texas 75235 |
| Corporate and executive offices | Southwest Airlines Co., P.O. Box 36611, Dallas, TX 75235-1611 |
| DOT complaints (after escalating with Southwest) | Aviation Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave SE, Washington, DC 20590 |
Company Background
Southwest was incorporated in Texas in 1967 by Herb Kelleher and Rollin King, famously sketched out as a triangle connecting three Texas cities. After years of court battles with rival airlines, service began on June 18, 1971, with three Boeing 737s flying between Dallas, Houston, and San Antonio. From that single-state start, Southwest grew into the largest carrier of domestic passengers in the United States, all while sticking to one aircraft type — the Boeing 737 — to keep operations simple.
As of its latest annual report, Southwest operates 803 Boeing 737 aircraft serving 117 destinations across 42 states, the District of Columbia, Puerto Rico, and ten near-international countries, with roughly 72,800 employees. The company trades on the New York Stock Exchange under the ticker LUV — a nod to its Love Field home. The mid-2020s brought the biggest product changes in the airline’s history: Southwest retired its famous open-seating boarding system in favor of assigned seats and extra-legroom options, and ended its long-standing two-free-checked-bags policy.
The headquarters location even shaped federal law. For 35 years the Wright Amendment restricted where airlines could fly nonstop from Love Field, a compromise passed after Southwest refused to abandon its close-in home airport for the new Dallas/Fort Worth International. Southwest fought the restrictions for decades and kept its headquarters put; the last of the limits expired in October 2014, finally letting the airline fly nonstop from Love Field to anywhere in the country. Along the way, Southwest also completed the largest acquisition in its history, buying AirTran Airways in 2011 to gain access to Atlanta and international destinations.
Leadership
Bob Jordan has served as Chief Executive Officer since February 2022 and as President since January 2023. A true company lifer, Jordan joined Southwest in 1988 as a programmer. Southwest Airlines Co. is also that rare large American company incorporated in its home state rather than Delaware — it has been a Texas corporation since 1967. Our Texas business search guide explains how to look up its registration and registered agent.
Key Office Locations
Unlike most companies its size, Southwest concentrates its corporate functions at the Dallas campus — there is no second headquarters. Beyond Love Field, the airline’s biggest facilities follow its operation: aircraft maintenance centers are located at Dallas Love Field, Houston Hobby, Phoenix Sky Harbor, Chicago Midway, Atlanta Hartsfield-Jackson, Denver International, and Orlando International airports. Denver and Chicago Midway rank among the airline’s busiest operational stations, and crew bases are spread across its largest cities.
Dealing with Customer Complaints
Start with the standard channels: call 1-800-435-9792, or go straight to Customer Relations at 1-855-234-4654 for refunds and complaints. Keep a record of the date, the representative’s name, and any case number. If the front line cannot resolve it, put the complaint in writing — mail it to Southwest Airlines, P.O. Box 36647-1CR, Dallas, Texas 75235 or use the complaint form in the online Help Center. Written complaints are logged and routed to the Customer Relations team.
Because Southwest is an airline, you also have a federal escalation path most consumers don’t: the U.S. Department of Transportation’s Office of Aviation Consumer Protection. Airlines are required to acknowledge and respond to DOT complaints, and this route has a strong track record on refund disputes in particular — Southwest’s own help pages point customers to it. For unresolved money disputes after all of that, small claims court in your county remains the option of last resort.
Summary
Southwest Airlines’ headquarters is at 2702 Love Field Drive, Dallas, TX 75235 — the same airfield where it started flying in 1971 — though everything a traveler actually needs runs through other channels: 1-800-435-9792 for reservations, 1-855-234-4654 for Customer Relations, P.O. Box 36647-1CR for written complaints, and the DOT when escalation is needed. Looking for another company’s corporate contacts? Browse our other headquarters guides.
Frequently Asked Questions
Where is Southwest Airlines’ headquarters located?
Southwest Airlines Co. is headquartered at 2702 Love Field Drive, Dallas, TX 75235, United States, beside Dallas Love Field airport.
What is Southwest Airlines’ customer service phone number?
Call 1-800-435-9792 (1-800-I-FLY-SWA) for reservations, changes, and general customer service. For refunds, complaints, or Rapid Rewards account issues, call Customer Relations at 1-855-234-4654.
How do I write to Southwest Airlines headquarters?
Send written correspondence to Southwest Airlines, P.O. Box 36647-1CR, Dallas, Texas 75235 — the airline’s official mailing address for customer letters.
Who is the CEO of Southwest Airlines?
Bob Jordan is President and Chief Executive Officer. He has led the airline since February 2022 and joined the company in 1988.
Who owns Southwest Airlines?
Southwest is a publicly traded company owned by its shareholders. Its stock trades on the New York Stock Exchange under the ticker symbol LUV.
How do I file a complaint against Southwest Airlines?
Call Customer Relations at 1-855-234-4654 or submit the complaint form in the Southwest Help Center. If the airline does not resolve the issue, file a complaint with the U.S. Department of Transportation at transportation.gov/airconsumer — airlines must respond to DOT complaints.