State Farm headquarters is at One State Farm Plaza, Bloomington, IL 61710, where the company has been based since its founding in 1922. If you are looking for the State Farm headquarters address and phone number, here they are together: One State Farm Plaza, Bloomington, IL 61710, and 1-800-782-8332 (1-800-STATE-FARM) for customer care. Below you will also find the claims and roadside numbers, the correct mailing address for payments, the three regional hubs in Atlanta, Dallas, and Phoenix, and the escalation route that actually works when a claim or billing dispute stalls.
| Headquarters | One State Farm Plaza, Bloomington, IL 61710, United States |
| Corporate office | State Farm Insurance, One State Farm Plaza, Bloomington, IL 61710 (executive offices; no walk-in customer service or payments) |
| Customer service phone number | 1-800-782-8332 (1-800-STATE-FARM) |
| Claims (auto, home, property) | 1-800-732-5246 (1-800-SF-CLAIM) |
| Roadside assistance | 1-877-627-5757 (24/7) |
| Payments by phone | 1-800-440-0998 (24/7) |
State Farm Headquarters Location and Contact Information
State Farm Mutual Automobile Insurance Company is headquartered at One State Farm Plaza, Bloomington, IL 61710, the address the company lists as its corporate headquarters on its official contact page. Unlike many big insurers, State Farm has never moved its home base: it was founded in Bloomington in 1922 and has stayed in the twin cities of Bloomington-Normal in central Illinois ever since. The current campus, a 12-story tower flanked by lower wings on the south side of Bloomington, replaced the company’s historic downtown building on East Washington Street, which still carries the State Farm name but no longer serves as headquarters.
Keep in mind that One State Farm Plaza is an executive and administrative location, not a customer-service office. There is no walk-in counter for policy questions, claims, or payments, and the headquarters phone lines are not staffed for customer calls. State Farm is built around its network of more than 19,200 local agent offices, so for day-to-day policy changes your agent is the fastest route — use the agent locator if you do not know who yours is. For everything else, the numbers below go straight to the right department.
Phone Contacts
State Farm publishes one phone number per product line rather than a single switchboard, and calling the right one saves a transfer or two. Every number here comes from the company’s official Contact Us page:
- Customer care, comments, and questions: 1-800-782-8332 (1-800-STATE-FARM)
- Auto, home, and property claims: 1-800-732-5246 (1-800-SF-CLAIM)
- Auto glass-only claims: 1-888-624-4410
- Health claims: 1-866-855-1212
- Life claims: 1-877-292-0398
- Emergency road service: 1-877-627-5757 — 24/7
- Payments by phone: 1-800-440-0998 — 24/7
- Vehicle loans and home loans (loan services): 1-866-207-9079 — Monday to Friday, 8 a.m. to 8 p.m. Central
- Home equity (open accounts): 1-800-315-4757 — Monday to Friday, 7 a.m. to 7 p.m. Central
- Deposit accounts (serviced by U.S. Bank): 1-800-890-2233 consumer, 1-800-688-7119 business
- Credit cards (serviced by U.S. Bank): 1-833-728-0344 consumer, 1-833-728-0345 business
- Mutual funds (State Farm BMA) and life annuity service center: 1-800-631-4545 — Monday to Friday, 8 a.m. to 4:15 p.m. Central
Customer Service and Support Channels
The phone is rarely the fastest way in. The State Farm mobile app handles the tasks that generate most calls — paying a bill, pulling up insurance ID cards, filing an auto or home claim, uploading photos, and tracking a claim’s progress — and the same features are available after logging in at statefarm.com. State Farm’s own claims page recommends filing online or in the app rather than by phone, and once a claim is open, updates arrive by text or email rather than through a call queue.
The second channel is unique to State Farm’s model: your local agent. Agents and their staff can quote, change coverage, add a vehicle, walk a claim through, and escalate on your behalf, so a five-minute call to the agent’s office often replaces a much longer one to a national line. One practical tip: for anything that must go through the national numbers, weekday mornings are the quietest window, while roadside assistance and phone payments run around the clock. Customers who are deaf, hard of hearing, or do not use their voice to communicate can reach State Farm through 711 or other relay services.
Mailing Addresses for Payments and Correspondence
Mailing a payment to the Bloomington headquarters is the most common way to get it delayed. State Farm processes mailed premium payments through a Dallas lockbox, not at One State Farm Plaza. These are the addresses the company publishes on its contact page:
| Premium payments by mail | State Farm Insurance, PO Box 680001, Dallas, TX 75368-0001 |
| Former State Farm Bank account requests (signed document) | State Farm Insurance, P.O. Box 2362, Bloomington, IL 61710 |
| Corporate headquarters (written complaints and executive correspondence) | State Farm Insurance, One State Farm Plaza, Bloomington, IL 61710 |
A note on the bank: State Farm Bank exited the deposit and credit card business, and those accounts are now serviced by U.S. Bank, which is why the deposit and card numbers above route to U.S. Bank rather than to Bloomington. Vehicle loans, home loans, and home equity lines are handled by the loan services numbers listed in the phone section.
Company Background
George J. Mecherle, a retired farmer turned insurance salesman, founded State Farm Mutual Automobile Insurance Company in Bloomington and issued its first policy on June 7, 1922. His idea was simple: farmers drove less and had fewer accidents than city drivers, so they deserved cheaper auto insurance. The company grew fast by selling through local agents, added a life insurance company in 1929 and a fire company in 1935, and by mid-century had become the largest auto insurer in the country, a position it still holds. The company’s 104-year history is documented on its newsroom.
State Farm is a mutual company, which means it is owned by its policyholders rather than by shareholders. There is no State Farm stock and no ticker symbol; the parent, State Farm Mutual Automobile Insurance Company, owns the affiliated fire, life, and financial services companies. According to the company’s 2025 financial results, its more than 19,200 agent offices and roughly 62,000 employees serve over 96 million policies and accounts, revenue reached $132.3 billion, net income was $12.9 billion, and policyholder surplus stood at $170.0 billion at year-end. State Farm ranked No. 32 on the 2025 Fortune 500 and describes itself as the largest provider of auto and home insurance combined in the United States.
Leadership
Jon Farney is President and Chief Executive Officer. A State Farm employee since 1993 and formerly its chief financial officer, he was elected President in January 2024 and took over as CEO on June 1, 2024, succeeding Michael Tipsord. The board of State Farm Mutual is led by a non-executive chair, Kenneth J. Worzel. The parent mutual and its main property-casualty affiliate, State Farm Fire and Casualty Company, are Illinois-domiciled insurers regulated at home by the Illinois Department of Insurance; corporate registrations for the group’s Illinois entities can be looked up through the state, and our Illinois business search guide explains how.
Key Office Locations
Bloomington is the corporate home, but a large share of State Farm’s workforce sits in three regional hubs the company built in the 2010s to consolidate dozens of smaller offices. The addresses below are the ones State Farm lists on its careers site:
- Atlanta hub (Park Center, Dunwoody / Perimeter Center): 237 Perimeter Center Pkwy NE, Sandy Springs, GA 30346 — the Southeastern hub, a glass tower campus beside the Dunwoody MARTA station
- Dallas hub (State Farm at CityLine): 1251 State Street, Suite 1000, Richardson, TX 75082 — Buildings 1, 2, and 3 of the CityLine development
- Phoenix hub (State Farm at Marina Heights): 400 East Rio Salado Parkway, Tempe, AZ 85281 — Buildings 2, 3, and 5 on Tempe Town Lake
- Corporate headquarters: 1 State Farm Plaza, Bloomington, IL 61710
Each hub houses claims, customer service, underwriting, and technology teams, and each is a work location rather than a customer-facing office: like headquarters, none of them accepts walk-in claims or payments. If a letter from State Farm carries a Richardson, Tempe, or Atlanta return address, that simply means the department handling your file is based at that hub.
Dealing with Customer Complaints
Start with the people closest to the file: your agent first, then the claim representative or customer care at 1-800-782-8332. Ask for a claim or reference number and note the date and the representative’s name. If the front line cannot resolve it, State Farm’s own published complaint guidance offers three routes: call 1-800-STATE-FARM and ask that a formal complaint be opened, submit a General Inquiries comment through the Contact Us page, or write to State Farm Insurance, One State Farm Plaza, Bloomington, IL 61710. The company states that complaints filed this way are handled by a State Farm specialist, and a written complaint to headquarters is the step that gets a stalled dispute in front of someone with authority to settle it.
Because insurance is regulated by the states, not the federal government, the regulator step is different from the one bank customers use — the Consumer Financial Protection Bureau does not handle insurance complaints. For State Farm’s home state, file with the Illinois Department of Insurance, which accepts complaints online and requires the insurer to respond in writing. If you live elsewhere, your own state’s insurance department is the right venue, since it regulates the policy you bought; the NAIC directory of state insurance departments links to every one of them. For a disputed claim amount, most State Farm auto and home policies also contain an appraisal clause that lets each side hire an appraiser and an umpire decide, and small-claims court remains the option of last resort for money disputes.
Summary
State Farm’s headquarters is at One State Farm Plaza, Bloomington, IL 61710, and the customer care number is 1-800-782-8332, though the fastest help usually comes from your local agent, the mobile app, or the claims line at 1-800-732-5246. Mail payments to the Dallas lockbox, write to Bloomington only for formal complaints, and take unresolved disputes to your state insurance department. Looking for another company’s corporate contacts? Browse our other headquarters guides.
Frequently Asked Questions
Where is State Farm’s headquarters located?
State Farm is headquartered at One State Farm Plaza, Bloomington, IL 61710, United States. The company has been based in Bloomington, Illinois since it was founded in 1922.
What is the State Farm headquarters address and phone number?
The address is One State Farm Plaza, Bloomington, IL 61710. The customer care number is 1-800-782-8332 (1-800-STATE-FARM); claims are handled at 1-800-732-5246 (1-800-SF-CLAIM). Headquarters itself does not take walk-in customers.
Who is the CEO of State Farm?
Jon Farney is President and Chief Executive Officer of State Farm Mutual Automobile Insurance Company. He became CEO on June 1, 2024, succeeding Michael Tipsord.
Who owns State Farm?
State Farm is a mutual insurance company owned by its policyholders. It is not publicly traded and has no stock ticker; the parent company, State Farm Mutual Automobile Insurance Company, owns the affiliated State Farm companies.
How do I file a complaint with State Farm?
Contact your agent or call 1-800-782-8332 and ask to open a complaint, submit a General Inquiries comment on statefarm.com, or write to State Farm Insurance, One State Farm Plaza, Bloomington, IL 61710. If that fails, file with your state’s insurance department (the Illinois Department of Insurance for Illinois policies).
Where do I mail a State Farm payment?
Mail premium payments to State Farm Insurance, PO Box 680001, Dallas, TX 75368-0001, or pay 24/7 by phone at 1-800-440-0998, online, or in the State Farm app. Do not send payments to the Bloomington headquarters.