Sunbelt Rentals headquarters has moved, and the company behind it has changed too. The equipment rental giant now runs its business from 1799 Innovation Point, Fort Mill, South Carolina 29715, a short drive south of Charlotte, and since March 2026 it is no longer the North American arm of Britain’s Ashtead Group — it is Sunbelt Rentals Holdings, Inc., a Delaware corporation listed on the New York Stock Exchange. Below you will find the current corporate office address, the verified customer care phone number, the email and app channels that actually get a rental problem fixed, and the escalation steps to take when a branch cannot resolve your complaint.
| Headquarters | 1799 Innovation Point, Fort Mill, SC 29715, United States |
| Corporate office | Sunbelt Rentals Holdings, Inc., 1799 Innovation Point, Fort Mill, SC 29715 (executive offices — no equipment rentals or returns here) |
| Former headquarters | 2341 Deerfield Drive, Fort Mill, SC 29715 (previous support office; still listed on some company pages) |
| Customer care phone number | 1-800-667-9328 (1-800-NO-SWEAT) — rentals, pickups, extensions and support |
| Corporate switchboard | (803) 578-5800 (registrant’s number on SEC filings — not a customer service line) |
| Commercial credit and billing | 1-800-508-4756 or [email protected] |
Sunbelt Rentals Headquarters Location and Contact Information
Sunbelt Rentals Holdings, Inc. lists its principal executive offices at 1799 Innovation Point, Fort Mill, SC 29715 on the cover of its annual report filed with the SEC in June 2026, and the same address appears on the company’s investor relations site. This is a recent change worth noting: the company’s consumer website still carries the older 2341 Deerfield Drive address in its footer data, and many third-party directories have not caught up. The Deerfield Drive building served as the Fort Mill support office for well over a decade after Sunbelt relocated its headquarters from Charlotte, North Carolina, to Fort Mill’s Gold Hill area at the end of 2006. The new Innovation Point campus, a three-story, roughly 180,000-square-foot building, was reworked into what the company calls its Support Office.
Keep in mind that the corporate office is an executive and administrative location, not a rental branch. You cannot pick up or return a scissor lift there, and the switchboard number on the SEC filing, (803) 578-5800, is not staffed as a customer service line. For anything involving an actual rental, use the customer care number below or find your nearest branch with the official location finder.
Phone Contacts
Sunbelt Rentals funnels almost all customer contact through a single toll-free number, which the company brands as 1-800-NO-SWEAT. These numbers come from the company’s official contact page and its FAQ:
- Customer care (rentals, pickups, extensions, general support): 1-800-667-9328 (1-800-NO-SWEAT)
- Commercial credit applications and credit accounts: 1-800-508-4756, or email [email protected]
- Corporate switchboard (not customer service): (803) 578-5800, as listed on the company’s SEC filings
- Individual branches: each of the 1,400-plus North American locations has its own local number and posted hours, shown on the location finder
The company does not publish separate hours for the 800 number, but branch hours vary by location and all branches close on seven holidays: New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. If you need equipment on those dates, arrange delivery in advance.
Customer Service and Support Channels
For a business that rents out excavators and generators, Sunbelt is surprisingly digital. The Sunbelt Rentals app for iOS and Android lets you search inventory, reserve equipment, track deliveries, extend a rental and call off equipment for pickup, all using the same login as the website. Signed-in customers can also manage rentals, view invoices and pay online through their account at sunbeltrentals.com. Because the rental clock keeps running until you formally end the rental, confirming a pickup through the app or by phone — and keeping the confirmation — is the single most useful habit for avoiding billing disputes.
Two email addresses handle most written support. The company’s FAQ directs account and rental support questions to [email protected], and website or app problems to the e-commerce team at [email protected]. Sunbelt also maintains verified accounts on Facebook, Instagram, LinkedIn and YouTube, but those are marketing channels rather than support desks. One practical tip: rental issues are almost always resolved fastest at the branch that wrote the contract, so call the branch manager first and use the 800 number when the branch cannot help.
Mailing Addresses and Written Contact
Sunbelt Rentals does not publish separate P.O. boxes for payments or claims; invoices are paid through the online account, at the branch, or per the remittance details printed on the invoice itself. For formal written correspondence — a complaint, a legal notice, or a records request — use the corporate office:
| Corporate correspondence | Sunbelt Rentals Holdings, Inc., 1799 Innovation Point, Fort Mill, SC 29715 |
| Investor relations | Kevin Powers, SVP Investor Relations and Communications — [email protected] |
| Account and rental support (email) | [email protected] |
| Website and app support (email) | [email protected] |
Company Background
Sunbelt Rentals began in 1983 as a single general-equipment rental store in Charlotte, North Carolina. In 1990 the business was bought by Ashtead Group, a British plant-hire company, and for the next 36 years Sunbelt served as Ashtead’s North American engine — growing through hundreds of greenfield openings and bolt-on acquisitions, including the 2006 purchase of NationsRent that prompted the move from Charlotte to Fort Mill. If you need to check the company’s registrations in either Carolina, our North Carolina business search guide and South Carolina business search guide explain how.
The biggest change in the company’s history came on March 2, 2026, when Ashtead completed its redomiciliation to the United States and began trading on the New York Stock Exchange under the ticker SUNB. Former Ashtead shareholders received one Sunbelt Rentals share for each Ashtead share, and the company kept a secondary listing in London under the same ticker. According to its first annual report as a U.S. filer, Sunbelt Rentals operated 1,611 stores across North America and the United Kingdom as of April 30, 2026 (1,428 in North America and 183 in the UK), generated $11.2 billion of revenue in fiscal 2026, and employed roughly 26,000 people, about 21,800 of them in North America. The company describes itself as the second-largest equipment rental business in North America by rental revenue and the largest in the UK. Its fiscal year ends April 30.
Leadership
Brendan Horgan is Chief Executive Officer. A near 30-year Sunbelt veteran, he ran the North American business from 2011, became Chief Executive of Ashtead Group in May 2019, and was named CEO of Sunbelt Rentals Holdings in February 2025 ahead of the U.S. listing. Alex Pease serves as Chief Financial Officer and John Washburn as Chief Operating Officer. Sunbelt Rentals Holdings, Inc. is incorporated in Delaware, which is why its stockholder disputes are heard in the Delaware Court of Chancery rather than in South Carolina.
Key Office Locations
Fort Mill is the only true headquarters; there is no separate executive office in Charlotte anymore, although the Charlotte metro area remains the company’s home market and the site of many of its branches and of its auditor. The UK business, which operates as Sunbelt Rentals UK, keeps leased offices in London and Warrington, England, with 183 stores across the United Kingdom, Ireland, Germany and the Netherlands. In North America, Sunbelt operates in all 50 U.S. states and eight Canadian provinces through a “clustered market” model that groups general tool and specialty branches — power and HVAC, pump solutions, climate control, flooring, scaffolding — in each metro area rather than running regional headquarters.
Dealing with Customer Complaints
Most Sunbelt disputes are about money: a rental that kept billing after the equipment was called off, a damage charge, a delivery fee, or environmental and protection-plan add-ons. Start at the branch that issued the contract and ask for the branch manager, with your contract number and any pickup confirmation to hand. If the branch cannot fix it, call customer care at 1-800-667-9328 or email [email protected], and keep a written record of dates, names and reference numbers. The next step is a written complaint to the corporate office at 1799 Innovation Point, Fort Mill, SC 29715 — written complaints to headquarters are logged and routed to someone with authority to adjust an invoice.
Equipment rental has no dedicated federal regulator, so the outside options are the general consumer-protection route: report unfair billing or deceptive practices to the Federal Trade Commission, and file with the South Carolina Department of Consumer Affairs, which handles complaints against companies headquartered in the state, or with your own state attorney general. Before going to court, read your rental agreement: Sunbelt’s terms may require arbitration for certain disputes. Where they do not, small-claims court in your own county remains the practical last resort for unresolved money disputes.
Summary
Sunbelt Rentals’ headquarters is at 1799 Innovation Point, Fort Mill, SC 29715 — the address on its SEC filings since the company became a U.S.-listed Delaware corporation in March 2026 — while the older 2341 Deerfield Drive address still lingers on parts of the web. For anything to do with a rental, the number that matters is 1-800-667-9328, backed by the mobile app, the online account and [email protected]. Looking for another company’s corporate contacts? Browse our other headquarters guides.
Frequently Asked Questions
Where is Sunbelt Rentals’ headquarters located?
Sunbelt Rentals Holdings, Inc. is headquartered at 1799 Innovation Point, Fort Mill, South Carolina 29715, just south of Charlotte, North Carolina.
What is the Sunbelt Rentals customer service phone number?
Call 1-800-667-9328, which the company brands as 1-800-NO-SWEAT, for rentals, pickups, extensions and general support. For credit accounts, call 1-800-508-4756.
Who owns Sunbelt Rentals?
Sunbelt Rentals is a publicly traded company, Sunbelt Rentals Holdings, Inc., listed on the New York Stock Exchange as SUNB with a secondary listing in London. It was owned by the UK’s Ashtead Group from 1990 until Ashtead redomiciled to the United States and took the Sunbelt Rentals name in March 2026.
Who is the CEO of Sunbelt Rentals?
Brendan Horgan is Chief Executive Officer of Sunbelt Rentals Holdings, Inc. He has led the company since May 2019 (as Chief Executive of Ashtead Group) and was formally appointed CEO of Sunbelt in February 2025.
How do I file a complaint with Sunbelt Rentals corporate office?
Start with the renting branch, then customer care at 1-800-667-9328 or [email protected]. If that fails, write to Sunbelt Rentals Holdings, Inc., 1799 Innovation Point, Fort Mill, SC 29715, and consider a complaint to the FTC or the South Carolina Department of Consumer Affairs.
Is 2341 Deerfield Drive still the Sunbelt Rentals headquarters?
No. 2341 Deerfield Drive in Fort Mill was the company’s longtime support office, but Sunbelt Rentals’ SEC filings and investor site now list 1799 Innovation Point, Fort Mill, SC 29715 as the principal executive office.