Ticketmaster Headquarters

Find what you are looking for about Ticketmaster headquarters below. We have compiled all you need to know about Ticketmaster’s global headquarters located in Beverly Hills, CA. This place is crucial to Ticketmaster’s global ticketing operations and their affiliation with the entertainment industry. Take a peek inside with us to learn about how they operate, customer service phone numbers, and corporate facts that help them stay on top of their industry.

Ticketmaster Headquarters Location and Contact Information

Ticketmaster Headquarters is located in Beverly Hills, California. The site operates globally and assists in ticketing services for venues all around the world. Ticketmaster got their start in Beverly Hills, which is why their headquarters are located there. It also helps them stay connected to the entertainment industry which they benefit greatly from by allowing clients and partners to visit them easily.

Ticketmaster operates out of their headquarters located at 9348 Civic Center Drive, Beverly Hills, CA 90210, United States. This is where the company coordinates ticket sales for countless events around the world.

Phone Contacts

Ticketmaster has multiple phone numbers that can be used to help route you to the proper extensions. Whether you have an inquiry about corporate operations or you need customer service, Ticketmaster has opened multiple lines for you to receive help. This allows Ticketmaster to be available for customers and clients.

In addition to traditional phone lines, Ticketmaster has a modern approach to allowing customers to get in contact with customer service. Customers can speak to a virtual assistant 24/7 if they have any questions or concerns. Users can also fill out a form with specific details about their problem and send it in to be serviced and supported.

Address and Contact Information

If you would like to contact Ticketmaster headquarters directly, you can do so by reaching out to them at 9348 Civic Center Drive, Beverly Hills, CA 90210. Both corporate inquiries and potential collaborations can benefit from having this contact information readily available.

Just as Ticketmaster has one address for their headquarters, they also offer multiple options to help you easily get in contact with them. Ticketmaster has an array of social media pages and digital platforms they can be found on.

Customer Service and Support Channels

When it comes to customer service, Ticketmaster offers multiple support channels including:

• Phone support

• Email

• An online help center

• Social media engagement

These channels are designed to address and resolve a variety of customer issues. However, resolving customer issues isn’t always a direct process. Only 3% of customer issues are resolved during the initial service call, indicating that some complaints might require more follow-ups or thorough investigations.

Email and Online Support

Ticketmaster’s online help center stands out as a comprehensive resource for customers. It offers a range of support options including:

• FAQs

• Guidance on presales and onsales

• Venue-specific information

• Accessible ticket requests

The online help center is also set up to handle common inquiries regarding event specifics and ticket purchase caps. Moreover, it manages issues related to delivery delays for mobile entry tickets.

Company Background

Ticketmaster was founded in 1976. Since its origin, Ticketmaster has risen to one of the largest distributors of tickets globally. Ticketmaster has shaped and transformed the entertainment industry and how audiences attend live events.

Ticketmaster has been through many changes since its creation. In 2010, Ticketmaster merged with Live Nation to further expand their live event business. Before that, Ticketmaster also went through an acquisition of their own by merging with CitySearch to expand their online distribution of tickets.

Ticketmaster Entertainment, Inc.: Parent Company and Brands

Ticketmaster is currently owned by Live Nation Entertainment. Live Nation Entertainment is the world’s largest live entertainment company. As one of their brands, Ticketmaster can utilize Live Nation Entertainment’s extensive network and properties.

Live Nation Entertainment has years of experience and growth within the music industry. Live Nation Entertainment offers a variety of entertainment services, venues, and brands.

Parent Company Details

Ticketmaster’s parent company is Live Nation Entertainment and has reported annual revenue of $11.9 billion in 2019 and $16.7 billion in 2022. Live Nation Entertainment has proven to be able to grow year over year despite the difficulties that the entertainment industry can face.

Live Nation Entertainment has been able to maintain a steady increase in revenue by providing services to 6,678 employees. In 2022, Live Nation Entertainment reported an operating income of $732 million. Their adjusted operating income was $1.4 billion for 2022. Lastly, they were also able to increase their operating free cash flow to $1.8 billion.

Brands and Subsidiaries

Live Nation Entertainment has branches and subsidiaries in several regions around the world. Some of Ticketmaster’s subsidiaries include:

• USA: House of Blues Concerts, Inc.

• USA: Ticketmaster L.L.C.

• USA: Live Nation Touring (USA), Inc.

• Australia: Ticketmaster Australasia Pty Ltd

• Spain: Live Nation Espana SAU

• United Kingdom: Ticketmaster UK Limited

Ticketmaster brands that offer specialized services include VIP Nation which offers VIP ticketing services, Live Nation Merchandise which specializes in merchandise, and TicketsNow which is an online ticket market. These brands and subsidiaries allow Live Nation Entertainment to cater to a wide variety of customers and enhance the overall customer experience beyond just ticket sales.

Social Media Contacts

Ticketmaster connects with their clients and customers through social media as well. Ticketmaster can be found on Twitter (@Ticketmaster) for customer support inquiries and assistance. Similarly, customers can connect with Ticketmaster through their Facebook page for support and service-related questions. These social media channels provide an additional layer of support, allowing customers to communicate with Ticketmaster in a more casual and familiar setting.

Recent News and Developments

Ticketmaster recently acquired Rival and has changed their media spend. Learn more about Ticketmaster’s latest news below.

Acquisition of Rival

Ticketmaster announced that they have acquired Rival, which was created by ex Ticketmaster CEO Nathan Hubbard. The US Department of Justice gave the acquisition approval. The acquisition includes the technology and team that Rival offers.

Rival’s technology aimed to reduce ticket scalping and improve customer insights, which may now enhance Ticketmaster’s capabilities in these areas post-acquisition. With the integration of Rival’s technology and team, excluding former CEO Nathan Hubbard, innovative solutions against ticket scalping and a more insightful understanding of customer behavior can be brought to Ticketmaster’s offerings.

Changes in Media Spend

Ticketmaster has put over $100 million dollars into advertising. This includes digital, print, and national TV. Ticketmaster focuses on premium ad units as well as being placed on over 250 different properties in a variety of formats.

With the recent extension of their partnership with TikTok, and the emergence of new technology such as SafeTix™ and Ignite™, Ticketmaster will more than likely be increasing their media spend on digital ads. These new technologies will likely allow Ticketmaster to use their media spend to promote these new capabilities and enhance the fan experience.

How Ticketmaster Operates Worldwide

Ticketmaster operates globally at massive scales. Ticketmaster, being under Live Nation Entertainment, was able to welcome over 121 million fans to their global venues in one year. By allowing for such a large amount of people to attend events all around the world, Ticketmaster is making an impact globally.

Regions that Ticketmaster operates in include:

• Americas

• Europe

• Middle East

• Africa

• Asia Pacific

Geographic Regions

In the Americas alone, Ticketmaster provides services through North America, Central America, and South America.

Ticketmaster breaks down their EMEA region (Europe, Middle East, Africa) into 4 different sub-regions:

• Central Europe

• North West Europe

• Northern Europe

• UK & Ireland

Ticketmaster also operates within the Asia Pacific region. This expansion into one of the world’s most populous regions underscores Ticketmaster’s ambition to bring its services to as many fans as possible.

Types of Events

Ticketmaster provides you with access to live entertainment. Whether you are looking to spend an evening at a concert, watching your favorite sports team, or catching a Broadway show. Ticketmaster provides tickets for various types of live entertainment such as:

• Music concerts

• Sports games

• Theater productions

• Family events

Ticketmaster doesn’t just stop at the typical types of live entertainment. Ticketmaster provides tickets for festivals, comedy, and live speaker events. No matter how big or small the event is, Ticketmaster is involved.

Dealing with Customer Complaints and Refunds

Ticketmaster tries to better accommodate their customers by solving their problems. But like any big global company, they can struggle to do so. Some customers have had terrible experiences with Ticketmaster’s ability to respond and help customers with their services.

Responsiveness Rating

There is no given rating when it comes to Ticketmaster’s responsiveness. Ticketmaster says that if you have an issue you should contact Fan Support. However, some customers have reported awful customer service from Ticketmaster. Customers have reported horrible experiences when attempting to get Ticketmaster to respond to them, especially when dealing with ticket delivery issues or event cancellations.

Refund Policies and Procedures

If a ticketed event you purchased is canceled, Ticketmaster will automatically refund you. If the event has been pushed back, you will receive options from Ticketmaster. One of the options should be a refund. However, users have reported horror stories when it comes to events being pushed back instead of canceled. Many users had their sales cancelled and were left waiting months to get refunds.

Summary

Ticketmaster works hard to provide the best experience when it comes to live entertainment. By operating globally, they can reach as many fans as possible. Ticketmaster strives to better themselves by introducing new technology and expanding their partnerships.

Ticketmaster is a company that operates worldwide to help distribute tickets for many live events. From beginning locally in Beverly Hills, California to heading global, Ticketmaster’s journey is a testament to its resilience and dedication to its mission in the live entertainment industry.

Frequently Asked Questions

Where is Ticketmaster’s headquarters located?

Ticketmaster’s headquarters is located in Beverly Hills, California at 9348 Civic Center Dr, Beverly Hills, CA 90210.

How do I actually speak to someone at Ticketmaster?

In order to reach a live person at Ticketmaster customer support, dial 800-653-8000, then press “no” and “something else” and wait for someone to pick up. The wait is usually about 1-5 minutes.

Who is Ticketmaster owned by?

Ticketmaster is owned by Live Nation Entertainment, an American live entertainment company that was formed in 2010 by the merger of Live Nation and Ticketmaster.

Is StubHub owned by Ticketmaster?

StubHub is not owned by Ticketmaster. StubHub is actually owned by eBay Inc. StubHub has been around since 2000.

What is Ticketmaster’s phone number?

You can reach Ticketmaster by calling 800-745-3000 to buy tickets to entertainment events.