UnitedHealthcare Headquarters

UnitedHealthcare headquarters is at 9700 Health Care Lane, Minnetonka, Minnesota — a suburban campus west of Minneapolis, a short drive from the Eden Prairie campus where its parent company, UnitedHealth Group, moved its own executive offices in 2024. Below you will find the current corporate addresses for both companies, the member phone numbers UnitedHealthcare actually publishes (and why so many of them say “call the number on your ID card”), the mailing address for appeals, and the escalation path that works when a claim or coverage dispute stalls.

UnitedHealthcare Headquarters Location and Contact Information

UnitedHealthcare is headquartered at 9700 Health Care Lane, Minnetonka, MN 55343, the address UnitedHealthcare lists for itself on its own website. The campus sits along Highway 62 in the western Twin Cities suburbs and is the building most people picture when they think of the insurer — a tan stone office block with the UnitedHealthcare sign out front and a twin building next door at 9800 Health Care Lane. Corporate mail for the insurer goes to a separate post office box: UnitedHealthcare, P.O. Box 1459, Minneapolis, MN 55440.

One point of confusion is worth clearing up. UnitedHealthcare is the health-benefits business of UnitedHealth Group Incorporated, and the two do not share an address. UnitedHealth Group spent decades at 9900 Bren Road East in Minnetonka, but in 2024 it let that lease lapse and consolidated its executive offices at the Optum campus at 1 Health Drive, Eden Prairie, MN 55344 — the address on the cover of its most recent quarterly report filed with the SEC, which also lists a second principal executive office at 655 New York Avenue NW, Washington, DC 20001. Many older directories still show the Bren Road address; it is no longer current.

Neither campus is a walk-in service center. There is no counter in Minnetonka or Eden Prairie where a member can dispute a claim or pick up an ID card, and the UnitedHealth Group switchboard, (800) 328-5979, is the corporate number from the SEC filing, not a customer service line. For anything involving your coverage, start with the official UnitedHealthcare contact page or the phone number on your member ID card.

Phone Contacts

UnitedHealthcare deliberately publishes very few universal phone numbers. Because it runs hundreds of separate plans — employer, individual, Medicare and Medicaid contracts, each with its own service team — the company’s consistent instruction is to call the number on your member ID card. The numbers it does publish on its contact page are:

• Health insurance plans through work: 1-866-801-4409 / TTY 711
• Medicare supplement (Medigap) plans: 1-800-523-5800 / TTY 711
• Medicare Advantage and Part D plans: the number on your member ID card
• UnitedHealthcare Community Plan (Medicaid): the number on your member ID card, or the state-specific numbers listed on uhc.com
• Individual & Family ACA Marketplace plans: state-specific numbers on the contact page, 8 a.m. to 8 p.m. local time, Monday through Friday (24/7 in New Mexico); New York and Massachusetts exchange plans: 1-877-856-2429
• Short-term, dental and vision plans (Golden Rule): 1-800-657-8205; dental and vision claims: 1-866-877-6187
• UnitedHealthcare Oxford: 1-800-444-6222, 8 a.m. to 6 p.m. ET, Monday through Friday
• Employers (current plans and quotes): 1-800-650-5826
• Brokers: 1-888-842-4571 (small and large business); 1-888-381-8581 (Medicare producer help desk)

Health care professionals have their own lines, published on UHCprovider.com: Provider Services at 877-842-3210, Provider Portal technical support at 866-842-3278 (option 1), OptumRx pharmacy at 800-711-4555, and a 24/7 behavioral health and substance use support line at 877-614-0484. The general member support line that appears throughout UnitedHealthcare’s member portal, 1-866-414-1959, is also the contact number UnitedHealthcare publishes in the structured data on uhc.com, though the company does not list hours for it on its public contact page.

Customer Service and Support Channels

For most everyday tasks the fastest route is not the phone at all. The UnitedHealthcare app and the member site at myuhc.com let you view and print your digital ID card, check claims and explanations of benefits, pay bills, and search for network doctors under the Find Care tab. A virtual assistant is available in the app around the clock, and the sign-in page offers a login-help chat if you cannot get into your account. UnitedHealthcare’s network is large enough that Find Care usually returns options nearby: the company works with more than 1.7 million physicians and care professionals and over 7,000 hospitals and care facilities nationwide.

On social media, UnitedHealthcare maintains verified accounts on X and Facebook under @UnitedHealthcare. These are fine for general questions, but never post claim numbers, member IDs or health details publicly — the team will move you to a private channel. One practical tip: the individual and family plan lines are open 8 a.m. to 8 p.m. local time on weekdays, and call volumes are lightest early in the morning. Have your member ID card in hand before you dial; almost every UnitedHealthcare menu asks for the group and member numbers printed on it.

Mailing Addresses for Appeals and Correspondence

Claims are almost always submitted electronically by your provider, so the addresses members actually need are for appeals and written correspondence. UnitedHealthcare prints the correct claims and appeals address for your specific plan on the back of your ID card and on each explanation of benefits — use that one first. The addresses below are the general ones UnitedHealthcare publishes on its own sites:

Company Background

UnitedHealthcare traces its roots to Minnesota entrepreneur Richard T. Burke, who founded Charter Med in 1974 to process claims for a Minneapolis physicians’ group and then incorporated United HealthCare Corporation in 1977 to buy it and build a network-based health plan. Burke ran the company until 1988 and stayed on its board for more than four decades. Through the 1980s and 1990s the company grew by acquiring regional HMOs, reorganized as UnitedHealth Group in 1998, and in 2011 gathered its non-insurance health services businesses under the Optum brand — today a sister company that runs pharmacy benefits, physician practices and health-data operations from the same Eden Prairie campus.

The scale is now hard to overstate. UnitedHealth Group reported 2025 revenues of $447.6 billion, of which UnitedHealthcare contributed $344.9 billion while serving 49.8 million people. The group employed more than 390,000 people at the end of 2025, nearly 165,000 of them clinical professionals, and it ranked No. 3 on the 2026 Fortune 500 — the largest health care company on the list. UnitedHealth Group trades on the New York Stock Exchange under the ticker UNH; UnitedHealthcare itself is not separately listed.

Leadership

Tim Noel has been Chief Executive Officer of UnitedHealthcare since January 2025. A company veteran who joined in 2007 and previously led the Medicare & Retirement business, he succeeded Brian Thompson, who was killed in New York in December 2024. At the parent company, Stephen J. Hemsley — UnitedHealth Group’s CEO from 2006 to 2017 and its chair since 2017 — returned as Chief Executive Officer in May 2025 after Andrew Witty stepped down, and holds both the chair and CEO titles.

UnitedHealth Group Incorporated is a Delaware corporation, like most large U.S. public companies, even though its operations are anchored in Minnesota. Our Delaware business search guide explains how to look up the parent registration, and the Minnesota business search guide covers the state where UnitedHealthcare’s insurance subsidiaries and headquarters are based.

Key Office Locations

The Twin Cities western suburbs hold the company’s center of gravity: UnitedHealthcare’s headquarters at 9700 and 9800 Health Care Lane in Minnetonka, its network-management office at 6022 Blue Circle Drive in Minnetonka, and the UnitedHealth Group and Optum campus at 1 Health Drive in Eden Prairie. UnitedHealth Group also designates a second principal executive office at 655 New York Avenue NW in Washington, DC, reflecting how much of its business runs through Medicare and Medicaid. Beyond leadership offices, the operations that members interact with are distributed: appeals and Part D determinations are handled through Salt Lake City, Utah, Medicare organization determinations through Hot Springs, Arkansas, and Community Plan Medicare appeals through Cypress, California. Its subsidiary Oxford Health Plans serves the New York tri-state area, and Golden Rule Insurance Company underwrites its short-term, dental and vision products.

Dealing with Customer Complaints

Start with the plan’s own customer service line — the number on your ID card, or 1-866-801-4409 for plans through work — and ask for a reference number for the call. If the answer is a denied claim or coverage decision, the next step is not a letter to headquarters but a formal written appeal: every UnitedHealthcare plan has an internal appeals process with deadlines (typically 180 days from the denial notice for commercial plans, 60 days for Medicare Advantage). Mail it to the appeals address on your denial letter or, for most commercial members, to UnitedHealthcare Member Inquiry/Appeals, P.O. Box 31393, Salt Lake City, UT 84131, and keep copies of everything.

Because health insurance is regulated by several different agencies, the right regulator depends on your plan type. Medicare Advantage and Part D members can file a complaint or appeal through Medicare.gov or by calling 1-800-MEDICARE. If your coverage comes through a private-sector employer, the U.S. Department of Labor’s Employee Benefits Security Administration handles disputes — contact a benefits advisor through Ask EBSA or at 1-866-444-3272. For individual, small-group and Medicare supplement policies, complain to your state insurance department; UnitedHealthcare’s home-state regulator is the Minnesota Department of Commerce, and the NAIC directory lists every other state’s office. After the internal appeal is exhausted, you also have the right to an independent external review of a medical-necessity denial, and small-claims court remains an option for unresolved money disputes.

Summary

UnitedHealthcare’s headquarters is at 9700 Health Care Lane, Minnetonka, MN 55343, while parent UnitedHealth Group now sits at 1 Health Drive, Eden Prairie, MN 55344. Almost everything a member needs, though, happens elsewhere: the number on your ID card or 1-866-801-4409 for plans through work, the UnitedHealthcare app for ID cards and claims, the Salt Lake City appeals address for formal disputes, and Medicare, the Department of Labor or your state insurance department when escalation is needed. Looking for another company’s corporate contacts? Browse our other headquarters guides.

Frequently Asked Questions

Where is UnitedHealthcare’s headquarters located?

UnitedHealthcare is headquartered at 9700 Health Care Lane, Minnetonka, MN 55343, in the western suburbs of Minneapolis. Its parent company, UnitedHealth Group, is headquartered nearby at 1 Health Drive, Eden Prairie, MN 55344.

What is the UnitedHealthcare customer service phone number?

Call 1-866-801-4409 (TTY 711) if your plan is through an employer, or 1-800-523-5800 for Medicare supplement plans. Medicare Advantage, Part D and Medicaid members should call the number printed on their member ID card, which routes to the team for their specific plan.

Who is the CEO of UnitedHealthcare?

Tim Noel has been CEO of UnitedHealthcare since January 2025. Stephen J. Hemsley is Chair and Chief Executive Officer of parent company UnitedHealth Group, a role he returned to in May 2025.

Who owns UnitedHealthcare?

UnitedHealthcare is a wholly owned business of UnitedHealth Group Incorporated, a Delaware corporation publicly traded on the New York Stock Exchange under the ticker UNH. Optum, the health services company, is its sister business under the same parent.

How do I file a complaint or appeal with UnitedHealthcare?

First call the number on your ID card and get a reference number. Then submit a written appeal to the address on your denial letter, or to UnitedHealthcare Member Inquiry/Appeals, P.O. Box 31393, Salt Lake City, UT 84131. If that fails, escalate to Medicare (1-800-MEDICARE) for Medicare plans, the Department of Labor (Ask EBSA) for employer plans, or your state insurance department for other policies.

Did UnitedHealth Group move its headquarters?

Yes. UnitedHealth Group left its longtime headquarters at 9900 Bren Road East in Minnetonka in 2024 and consolidated its executive offices at the Optum campus at 1 Health Drive, Eden Prairie, MN 55344. UnitedHealthcare itself remains at 9700 Health Care Lane in Minnetonka.