US Bank Headquarters

U.S. Bank headquarters is at U.S. Bancorp Center, 800 Nicollet Mall, Minneapolis, MN 55402. That tower houses the executive offices of U.S. Bancorp, the parent company of U.S. Bank National Association, the fifth-largest commercial bank in the United States. Below you will find everything you need to reach the bank: the corporate office address and phone number, the 24/7 customer service line and product-specific numbers, the correct mailing addresses for card, mortgage and loan payments, and the escalation steps that actually work when a complaint stalls.

U.S. Bank Headquarters Location and Contact Information

U.S. Bancorp lists 800 Nicollet Mall, Minneapolis, Minnesota 55402 as its principal executive office in its latest annual report, and the same address appears on the company’s investor relations contact page together with the corporate switchboard, 651-466-3000. The building, U.S. Bancorp Center, is a 32-story tower on the Nicollet Mall pedestrian street in downtown Minneapolis, which the company occupies under a long-term lease. A few blocks away, U.S. Bank Plaza at 200 South Sixth Street is the address printed in the footer of usbank.com and is used for general correspondence to the bank.

The corporate office is an executive location, not a bank branch — you cannot make deposits or payments there, and there is no walk-in customer service desk. For everyday banking, use the branch and ATM locator to find one of the bank’s 2,075 branches, or book an appointment online. One more distinction worth knowing: the holding company U.S. Bancorp is headquartered in Minneapolis, but the bank itself, U.S. Bank National Association, holds national charter No. 24 with its main office of record at 425 Walnut Street in Cincinnati, Ohio — a legacy of the First National Bank of Cincinnati, where the company’s history began.

Phone Contacts

U.S. Bank runs separate phone lines for each product, and calling the right one saves a transfer or two. These numbers come from the bank’s official customer service contact page:

• 24-Hour Banking (checking, savings, debit cards, general questions): 1-800-872-2657 (800-USBANKS) — 24/7; international collect 503-401-9991
• Personal credit cards (Cardmember Service): 1-800-285-8585; international collect 701-461-1502
• Business credit cards: 1-866-485-4545
• Lost or stolen credit card: 1-866-821-8411
• Home mortgage: 1-800-365-7772
• Online banking and bill pay support: 1-800-987-7237
• Mobile app technical support: 1-866-578-8007
• Military Service Center: 1-800-934-9555; international collect 513-277-5899
• Wealth Management: 1-800-236-7700
• Trust and advisory services: 1-855-594-7236
• Investor Relations (shareholders): 1-866-775-9668
• Corporate headquarters switchboard: 651-466-3000

Customer Service and Support Channels

Phone is not the only way in. The U.S. Bank Mobile App includes the Smart Assistant, a voice-and-text helper that handles balance questions, card locks, transaction searches and transfers without a hold queue. Signed-in customers can also send secure messages through online banking — the safest route for anything involving account numbers, since the bank will never ask for full account details by regular email or social media. The company reports that nearly 80 percent of its consumer transactions now happen digitally, so most routine tasks never require a call at all.

On social media, U.S. Bank posts news from its @usbank accounts on Facebook, X and Instagram and answers public support questions through @AskUSBank on X, but representatives will always move you to a private, secure channel before discussing an account. If you prefer face-to-face help, the bank operates 2,075 branches across 26 states and 4,428 ATMs, and lets you schedule a branch appointment online. One practical tip: the general line is staffed around the clock, so calling outside business hours — early morning or late evening — usually means a shorter wait than midday.

Mailing Addresses for Payments and Correspondence

Sending a payment or document to the wrong address is the most common cause of processing delays — and the corporate headquarters cannot process payments at all. These are the bank’s official payment addresses, published on its payment addresses page. Make checks payable to U.S. Bank National Association and include your account number.

Which Address Goes on Direct Deposit and Wire Forms?

Direct deposit and wire forms usually ask for the bank’s routing number rather than a street address — and U.S. Bank routing numbers vary by the state where you opened your account, so check the bottom of your checks or the routing number shown in online banking. When a form insists on a bank address, remember that the legal banking entity, U.S. Bank National Association, is chartered in Cincinnati, Ohio, while the corporate parent sits in Minneapolis. You can verify either entity through the state registries; our Ohio business search guide and Minnesota business search guide explain how.

Company Background

U.S. Bank traces its roots to July 13, 1863, when the Lincoln administration approved national bank charter No. 24 for the First National Bank of Cincinnati — the charter the bank still operates under today, which makes it one of the oldest continuously chartered national banks in the country. The modern company was assembled through a run of mergers in the late 1990s and early 2000s that brought together First Bank System of Minneapolis, Star Banc of Cincinnati, Firstar of Milwaukee, Mercantile Bancorporation of St. Louis and the original U.S. Bancorp of Portland, Oregon. On February 27, 2001, Firstar and U.S. Bancorp completed their merger and the combined company adopted the U.S. Bancorp name and the Minneapolis headquarters, according to the bank’s official history.

Today U.S. Bancorp trades on the New York Stock Exchange under the ticker USB. The company reported 68,520 employees as of December 31, 2025, along with 2,075 branches in 26 states and 4,428 ATMs, and describes itself as the fifth-largest commercial bank in the United States with roughly $692 billion in assets. Recent milestones include the 2022 acquisition of MUFG Union Bank, which sharply expanded its California footprint, and the 2026 acquisition of the investment bank BTIG.

Leadership

Gunjan Kedia has served as Chief Executive Officer since April 2025 and added the Chairman title in April 2026, when her predecessor Andy Cecere retired from the board after more than 40 years in financial services. Kedia joined U.S. Bancorp in 2016 and became President in May 2024. Incidentally, the holding company U.S. Bancorp is incorporated in Delaware, like most large U.S. corporations — our Delaware business search guide covers how to look up corporate registrations there.

Key Office Locations

The Minneapolis headquarters is the official home, and the Twin Cities remain the bank’s largest employee base with more than 11,000 staff. Beyond that, U.S. Bancorp’s annual report lists eight company-owned operations centers in Cincinnati, Fargo, Knoxville, Oshkosh, Olathe, Owensboro, Portland and St. Paul, plus leased operations centers in Kansas City, Little Rock, Minneapolis and Chicago. Cincinnati holds the national bank charter, St. Louis and Fargo process most card and loan payments, Owensboro, Kentucky handles mortgage servicing, and Portland, Oregon — the original U.S. Bancorp’s hometown — remains a major West Coast hub. In total the company operates from more than 20 corporate hub locations.

Dealing with Customer Complaints

Start with the standard channels: call 1-800-872-2657 or send a secure message through online banking, and keep a record of the date and the representative’s name. If the front line cannot resolve it, put the complaint in writing to the corporate office at U.S. Bancorp, 800 Nicollet Mall, Minneapolis, MN 55402 — written complaints to headquarters are logged and routed to an escalation team, and a dated letter creates a paper trail you will need for the next step.

Because U.S. Bank is a federally regulated national bank, you also have a step most companies’ customers do not: file a complaint with the Consumer Financial Protection Bureau or the Office of the Comptroller of the Currency’s HelpWithMyBank.gov, the OCC being the bank’s primary regulator. Banks are required to respond to CFPB complaints, typically within 15 days, and this route has a strong track record of unsticking stalled disputes. For unresolved money disputes, small-claims court remains an option of last resort.

Summary

U.S. Bank’s headquarters sits at U.S. Bancorp Center, 800 Nicollet Mall, Minneapolis, MN 55402, though virtually everything a customer needs happens through other channels: 1-800-872-2657 for 24/7 customer service, the official mailing addresses above for payments, and the CFPB or OCC when escalation is needed. Looking for another company’s corporate contacts? Browse our other headquarters guides.

Frequently Asked Questions

Where is U.S. Bank’s headquarters located?

U.S. Bancorp, the parent company of U.S. Bank, is headquartered at U.S. Bancorp Center, 800 Nicollet Mall, Minneapolis, MN 55402, United States.

What is U.S. Bank’s 24/7 customer service number?

Call 1-800-872-2657 (800-USBANKS) any time, day or night, for checking, savings, debit card and general account questions. Credit card customers can call 1-800-285-8585.

How do I contact the U.S. Bank corporate office?

Write to U.S. Bancorp, 800 Nicollet Mall, Minneapolis, MN 55402, or call the corporate switchboard at 651-466-3000. Note that the corporate office cannot process payments or deposits — use the mailing addresses listed above for those.

Who is the CEO of U.S. Bank?

Gunjan Kedia is Chairman, President and Chief Executive Officer of U.S. Bancorp. She became CEO in April 2025 and Chairman in April 2026, succeeding Andy Cecere.

Is U.S. Bank based in Minneapolis or Cincinnati?

Both, in a sense. The holding company U.S. Bancorp is headquartered in Minneapolis, Minnesota, while the bank itself, U.S. Bank National Association, is chartered with its main office of record at 425 Walnut Street, Cincinnati, Ohio, where its 1863 predecessor was founded.

Where do I mail a U.S. Bank credit card payment?

Send Visa and Mastercard payments to Cardmember Service, P.O. Box 790408, St. Louis, MO 63179-0408. Correspondence and disputes go to Cardmember Service, P.O. Box 6352, Fargo, ND 58125-6352.