USAA Headquarters

USAA headquarters sits on a sprawling campus at 9800 Fredericksburg Road, San Antonio, TX 78288 — a single building so large it ranks among the biggest office buildings in the United States. This guide gives you everything you need to reach the member-owned insurer and bank: the corporate office address, the one phone number that reaches every department, the correct mailing addresses for claims and policy service, and the complaint escalation route that works — including which regulator to contact, since USAA is both an insurance company and a federally chartered bank.

USAA Headquarters Location and Contact Information

United Services Automobile Association — USAA — is headquartered at 9800 Fredericksburg Road, San Antonio, TX 78288, in the city’s northwest side next to the South Texas Medical Center. The company lists this address as its main mailing address on its official contact page, and it has been home since 1976, when USAA moved out of its older offices at Broadway and Hildebrand. The main building, known as the McDermott Building, has a gross floor area of about 4.3 million square feet, and the surrounding campus covers 286 acres with jogging trails, sports fields, fitness centers, and wellness clinics for the thousands of employees who work there. In 2022 USAA also began consolidating staff from two downtown San Antonio towers back onto the Fredericksburg Road campus, so this remains the company’s single center of gravity.

Keep in mind that the headquarters is an executive and operations campus, not a customer service location. You cannot walk in to file a claim, open an account, or make a payment, and there is no public branch on site. Banking customers who want an in-person counter should use the USAA Federal Savings Bank lobby at 10750 W I-10, San Antonio, TX 78288, or one of the financial centers listed on usaa.com; everyone else is best served by phone, the mobile app, or the mailing addresses below.

Phone Contacts

USAA is unusual among large companies in that one number reaches every department: 1-800-531-8722, better known as 1-800-531-USAA. From most mobile carriers you can simply dial #8722. The hours differ by department, though, so here is what the company’s official contact page lists for U.S. callers:

• Auto and property insurance claims: 1-800-531-8722 — open 24/7
• Banking (USAA Federal Savings Bank): 1-800-531-8722 — open 24/7
• Insurance policy service: 1-800-531-8722 — Monday to Friday, 7 a.m. to 6 p.m. CT; Saturday, 8 a.m. to 4:30 p.m. CT
• Life, health, and annuities: 1-800-531-8722 — Monday to Friday, 7:30 a.m. to 10 p.m. CT; Saturday, 8 a.m. to 5 p.m. CT
• Investments (brokerage): 1-800-531-8722 — Monday to Friday, 7:30 a.m. to 8 p.m. CT; Saturday, 8 a.m. to 5 p.m. CT
• 24/7 roadside assistance: 1-800-531-8555
• Survivor Relations (loss of a loved one): 1-800-292-8294 — Monday to Friday, 7:30 a.m. to 6 p.m. CT
• Mortgage — new loans: 1-800-531-0341 — Monday to Friday, 7 a.m. to 8 p.m. CT
• Mortgage — loans in process: 1-800-531-8781 — Monday to Friday, 8 a.m. to 5 p.m. CT
• Mortgage servicing (Nationstar): 1-855-430-8489 — Monday to Friday, 7 a.m. to 7 p.m. CT; Saturday, 7 a.m. to 3 p.m. CT
• San Antonio local number: 210-531-8722
• TTY: dial 711

Customer Service and Support Channels

Most members never need to call at all. The USAA Mobile App handles the everyday tasks — paying an auto or property bill, filing and tracking a claim, pulling up an auto ID card, blocking a lost debit card, and depositing checks — and usaa.com offers a chat window and an “Ask USAA” search box that routes common questions to self-service answers. Because USAA has no branch network, the app is genuinely the primary front door rather than an add-on.

On social media, USAA maintains official accounts on Facebook, X, Instagram, YouTube, and LinkedIn (@USAA), which are fine for public questions but will always move you to a secure channel before discussing anything account-specific. If you do need to speak to a person, one practical tip: the claims and banking lines run around the clock, but policy service closes at 6 p.m. Central on weekdays and is closed Sunday, so calling right at 7 a.m. CT, before the queue builds, is the fastest way through. Members stationed overseas have dedicated toll-free numbers for each country, listed under the international section of the contact page.

Mailing Addresses for Claims, Policies, and Banking

USAA runs separate mailing addresses for each line of business, and sending paperwork to the headquarters address instead of the right P.O. box is the most common cause of delays. These are the addresses published on USAA’s contact page:

Two details worth knowing: claims can also be faxed to 1-800-531-8669, and for direct deposit or wire forms the USAA Bank routing number is 314074269 — the same for every account, unlike banks that vary by state. When a form insists on the bank’s physical address, use the McDermott Freeway address above, which is the bank’s own building on the same campus, not the 9800 Fredericksburg headquarters address.

Company Background

USAA was founded on June 20, 1922, when 25 Army officers met at the Gunter Hotel in downtown San Antonio to insure each other’s cars — commercial insurers at the time considered military officers, who moved constantly, too risky to cover. That self-insurance idea still defines the company. USAA is a reciprocal inter-insurance exchange owned by its members, not a publicly traded corporation: there is no stock ticker, and instead of paying shareholders it returns money to members. In 2025 it returned a record $3.8 billion in dividends, distributions, and bank rebates, according to its 2025 Annual Report to Members, which also reported a net worth of $38.6 billion on total assets of $235.8 billion.

The company grew from auto insurance into a full financial services group. USAA Federal Savings Bank was chartered in 1983 and is now one of the larger banks in the country by deposits; USAA Life Insurance Company, USAA Investment Management Company, and property-and-casualty subsidiaries round out the group. Membership is limited to active, separated, and retired military, their spouses, and their children, and it has kept growing: 14.3 million members at the end of 2025 and more than 14.5 million by mid-2026, served by more than 36,000 employees in seven U.S. cities and four overseas locations, according to the company’s newsroom. USAA placed No. 93 on the 2026 Fortune 500.

Leadership

Juan C. Andrade has been President and Chief Executive Officer since April 2, 2025, succeeding Wayne Peacock. Andrade came from Everest Group, where he was CEO, after senior roles at Chubb, The Hartford, and Progressive, and earlier service in the Office of the Secretary of Defense and the Drug Enforcement Administration. In August 2026 the board named retired Lieutenant General David F. Melcher as Chairman. Because USAA is organized as a Texas reciprocal exchange and its operating companies are domiciled in San Antonio, its registrations can be checked through the Texas Secretary of State — our Texas business search guide explains how.

Key Office Locations

San Antonio is by far the largest hub, but USAA’s careers site lists six other primary U.S. offices: Phoenix, Arizona, home to a large campus and to USAA Federal Savings Bank operations; Colorado Springs, Colorado; Plano, Texas, in the Dallas area; Tampa, Florida; Chesapeake, Virginia, near the Navy’s Hampton Roads bases; and Charlotte, North Carolina. Overseas, USAA serves members from four international locations, including offices in Europe that handle claims and policy service for personnel stationed abroad (European claims mail goes to a Frankfurt address listed on the contact page). Many roles are now remote.

Dealing with Customer Complaints

USAA scores well on member satisfaction, but disputes over claim payouts, bank holds, and fraud reimbursements do happen. Because USAA is two regulated businesses in one, the escalation path forks at step three — make sure you file with the right agency.

1. Call member service first. Dial 1-800-531-8722 and ask for a supervisor if the front-line answer does not resolve it. Write down the claim or case number, the date, and the representative’s name — you will need them later.
2. Write to the corporate office. A concise letter to USAA, 9800 Fredericksburg Rd., San Antonio, TX 78288 — stating your member number, what happened, and the specific remedy you want — is logged and routed to an escalation team. Send claim disputes to the claims P.O. box above as well.
3. File with the right regulator. For auto, home, renters, or life insurance complaints, insurance is regulated by the states, not the federal government. File with your own state’s insurance commissioner — find it through the NAIC consumer portal — or, for the company’s home state, the Texas Department of Insurance. For checking, savings, credit card, auto loan, or mortgage complaints, the counterparty is USAA Federal Savings Bank, a federally chartered bank: file with the Consumer Financial Protection Bureau, which requires a response typically within 15 days, or with the bank’s primary regulator, the Office of the Comptroller of the Currency, at HelpWithMyBank.gov.
4. Small claims or appraisal. For a disputed claim value, invoke the appraisal provision written into most auto and home policies; for money disputes, small-claims court remains an option that needs no lawyer in most states.

Summary

USAA’s headquarters is at 9800 Fredericksburg Road, San Antonio, TX 78288, on a 286-acre campus that the member-owned company has occupied since 1976. Practically everything a member needs runs through one number, 1-800-531-8722 (24/7 for claims and banking), the USAA Mobile App, and the P.O. boxes listed above — with the state insurance department or the CFPB as the backstop when a complaint stalls. Looking for another company’s corporate contacts? Browse our other headquarters guides.

Frequently Asked Questions

Where is USAA’s headquarters located?

USAA is headquartered at 9800 Fredericksburg Road, San Antonio, TX 78288, United States, on a 286-acre campus in northwest San Antonio.

What is USAA’s customer service phone number?

Call 1-800-531-8722 (1-800-531-USAA) for every department. Claims and banking are available 24/7; insurance policy service is open Monday to Friday, 7 a.m. to 6 p.m. CT, and Saturday, 8 a.m. to 4:30 p.m. CT.

Who is the CEO of USAA?

Juan C. Andrade is President and Chief Executive Officer. He took over from Wayne Peacock on April 2, 2025.

Who owns USAA?

USAA is a member-owned reciprocal inter-insurance exchange. It is not publicly traded and has no stock ticker; its more than 14.5 million members are the owners.

How do I file a complaint against USAA?

Start with 1-800-531-8722, then write to the corporate office at 9800 Fredericksburg Rd., San Antonio, TX 78288. If that fails, file with your state insurance department for insurance issues, or with the CFPB or OCC for USAA Federal Savings Bank issues.

What is the mailing address for USAA claims?

Send auto and property claim documents to USAA Claims Service, P.O. Box 33490, San Antonio, TX 78265, or fax them to 1-800-531-8669.